Exchange Information Store crashes when mail agents are running.
When the mail agents are running against a Source or Target Exchange server the Information Store crashes. This behavior can also be seen if the ExMerge utility is used on the servers having the problem.
tag_binary 0x61AF0102 property from the Schedule folder which is created by the Microsoft Schedule+, and is not used by Microsoft Outlook. This property has an incorrect format and can lead to the crash when the function Synchronize Hierarchy is called.
Remove the legacy property from all mailboxes that reside in the Information Store. The script is currently set to report only. To change the script to make the needed modifications, locate the mapireportmode = true and change it to false.
servername - the name of the Exchange server filename - the name of the file (the path to the file) containing the list of mailbox LegacyExchnageDN to be processed [domainname\username] - optional parameter containing the alternative credentials for logging on to the mailboxes [password] - optional parameter containing the alternative password for logging on to the mailboxes
A .txt file that contains every legacyExchangeDN of all mailboxes on the server in question can be obtained by using either CSVDE or Exchange System Manager.
This is a Microsoft issue and can be duplicated with Microsoft native tools.
Refer to the following articles for more details:
Quest Software Solution #10906 - "During synchronization, while synchronizing the mailbox folder hierarchy, the Information Store unexpectedly quits (crashes)." http://questsupportlink.quest.com/eSupport/Solution.asp?WAid=268452402&itemID=10906
Exchange Server 2003: Microsoft KB 891005 - "The Microsoft Exchange Information Store service unexpectedly quits when you synchronize information by using Quest Exchange Migration Wizard or Quest Migration Manager in Exchange Server 2003":
Exchange Server 2000: Microsoft KB 892208 - "The Microsoft Exchange Information Store service unexpectedly quits when you synchronize information from a computer that is running Microsoft Exchange 2000 Server":