If you can reproduce the error / situation that you experience, then try to isolate it as follows:
- Determine the module that has an error / does not do it's job
- For example are items not being exported from Enterprise Vault? That will be the EV Export Module.
- Set the affected module's and core logging to TRACE on the AS Module screen.
- Reproduce the error.
- Collect the log from the affected module (Default location is C:\program files\DELL\LOGS\
- ALSO send the WebService.log
- Reset the log Levels to "INFO".
If you cannot reproduce the error, please determine the affected module (if any), and then send the module's log and the WebService.log