logo banner

Question

When I try to install Content Matrix Console - Website Edition on my Windows Vista system I get an MSI error 2869. What is this error? And how can I resolve it?

Answer

MSI Error 2869 is a common issue with MSI installations on Windows Vista.

"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869"

This error can occur when the UAC (User Access Control) feature of Windows Vista is enabled. If you are defined as administrator on Vista, you are only temporary granted administrator privileges when running programs. Therefore, MSI Custom Actions that interact with the system and require administrative privileges, such as the Content Matrix Console - Website Edition installer, will fail to run because MSI Custom Actions will impersonate by default.

There are two potential workarounds: