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Title
App Error Something went wrong and we couldn't start this app. Please try again later or contact your administrator. -
Description
When attempting to perform a manual Archive, the following error is encountered:App Error Something went wrong and we couldn't start this app. Please try again later or contact your administrator.
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Cause
The installed version of Archive Manager for Exchange 64bit Extensions component is out of date. -
Resolution
Upgrade the Archive Manager for Exchange 64bit Extensions component version to match that of the Archive Manager for Exchange Server.
For more information, please refer to Advanced Installation Guide and OWA Installation Guide of respective Metalogix Archive Manager for Exchange release.
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Additional Information
If Anti-Virus/Anti-Malware software is running on the server, review and ensure required exceptions have been configured: