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Knowledge Base Articles

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4340694 - Custom reports time out when rendering data.

Certain custom reports are timing out when rendering data, but canned reports work?

Revised: August 24, 2022
4336119 - Custom Reports showing too much detail. How can I configure the report to not show all records?

Custom Reports showing too much detail. How can I configure the report to not show all records?

Revised: August 24, 2022
4368473 - Custom reports incorrectly display report generation time in UTC when report is set to use local

When generating a custom report MessageStats can display time in UTC (default) or the local time of the system creating the report. If local...

Revised: August 24, 2022
4212872 - Custom Report set to Local Time. What is local time referring to?

When creating a Custom Report in MessageStats Reports, the display time can be in GMT or Local time. What does local time refer to?

Revised: August 24, 2022
4229096 - Custom Report Error: "Item cannot be found in the collection corresponding to the requested name or ordinal."

Running a Custom Report fails with an error on screen: "Item cannot be found in the collection corresponding to the requested name or ordinal...

Revised: August 24, 2022
4304169 - CSV Export deforms text that contains quotes

When a report is exported in a csv format, the formatting of the subject line seems to get deformed.

Revised: August 24, 2022
4229861 - Creating task IIS Log Files/OWA/Windows Mobile fails at IIS Data Source screen

Creating the task "IIS Log Files / OWA / Windows Mobile"  to connect to a Windows Server 2008 Client Access Server (CAS), brings the below error...

Revised: August 24, 2022
4333804 - Creating subscription gives error: "The specific error is: 0x80070569: Logon failure: the user has not been granted the requested logon type at this computer."

Subscriptions are not being sent out and the associated Scheduled Task states "Could Not Start". Also, the following error is logged in the...

Revised: August 24, 2022
4267632 - Create a Filter based on two fields for a custom Report that will display records that have a

Create a Filter based on two fields for a custom Report that will display records that have a value for both fields and do not display any records...

Revised: August 24, 2022
4293532 - Could not validate license on MNEClassFactory cannot supply requested Class

When trying to run MessageStats we get the following error: Could not validate license on MNEClassFactory cannot supply requested Class

Revised: August 24, 2022
4311731 - Corporate Exchange at a Glance reports inaccurate number of archive mailboxes

You notice on the Corporate Exchange at a Glance report an inaccurate number of archive mailboxes. Be it you have none or less than it is being...

Revised: August 24, 2022
4241179 - Corporate Exchange At a Glance Page displays "Error Unexpected error while attempting to read the

When trying to access the Corporate Exchange At a Glance page in the MessageStats Web Reporting console  the following error is displayed "Error...

Revised: August 24, 2022
4297155 - Content & Attachment Reports Showing no Data, why?

Some of the reports will be empty if you ran only default gathering. These reports are located under the following nodes: Mailbox Content...

Revised: August 24, 2022
4229303 - Content and Attachment gathering task failing if no Public Folder store present in the Exchange O

Content and Attachment gathering task(s) failing with the following errorin the MessageStats console Log Viewer: 0x8004011D: The Microsoft...

Revised: August 24, 2022
4211752 - Content Attachment Gathering fails - Outlook is installed.

The Content and Attachment Gathering fails after being stuck in a pending retry state. Also, Outlook is installed on the MessageStats Console...

Revised: August 24, 2022
4338431 - Console working very slow when trying to view Historical Tasks under the Task Node, why?

Console working very slow when trying to view Historical Tasks under the Task Node, why?

Revised: August 24, 2022
4291703 - Console crashes during Mailbox Review Host task in an Interactive Gathering

The MessageStats Console crashes during Mailbox Review Host task in an Interactive Gathering

Revised: August 24, 2022
4243092 - Connect to Pool dialog box does not open

The Pool Connection dialog box does not open when you right click the OCS/Lync Server node and select Connect to Pool

Revised: August 24, 2022
4346503 - Configuring connections to the Database for MessageStats Reports on Windows Server 2008, and Wind

When MessageStats Reports are installed Windows 2008, or Windows Vista, editing theQMSREports.udl file has no apparent effect.

Revised: August 24, 2022
4338512 - Compatibility testing MessageStats 6.0.0 with other Quest Products.

Compatibility testing MessageStats 6.0.0 with other Quest Products.

Revised: August 24, 2022
4222041 - Clicking on MessageStats Reports from the console gives .NET and ASP error and does not open

Users are able to access MessageStats Reports (Web Reports) remotely or when browsing through Internet Information Services (IIS), but when...

Revised: August 24, 2022
4267597 - Charts are missing in all the MessageStats reports.

In all the MessageStats reports there is a blank space where the chart should be.

Revised: August 24, 2022
4261386 - Chargeback - Mailbox Sizes report shows the same Cost for every day in the history regardless

When generating the Inventory | Chargeback | Mailbox Sizes report the Cost field has the same value for every day in the history regardless of the...

Revised: August 24, 2022
4331001 - Cannot Open MMC_Client_Console.msc

When trying to open the MessageStats Console on the Desktop you get the following error: "Error opening console: "MMC cannot open the file c...

Revised: August 24, 2022
4288401 - Cannot filter Mailbox Inventory report based on Organizational Unit (OU)

When using the OU filter in the Mailbox Inventory report it returns "No Data".

Revised: August 24, 2022
4326739 - Canned reports are not displaying in the tree view of Reports

When launching the MessageStats Web Reports on a system that has a FAT file system the canned reports are missing from the tree view.

Revised: August 24, 2022
4276145 - Can you upgrade MessageStats to Unified Communications Analytic's?

Is it possible to upgrade MessageStats to UCA?

Revised: August 24, 2022
4318554 - Can you filter the Windows Mobile Email activity report by Distribution Group?

Can you filter the Windows Mobile Email activity report by Distribution Group?

Revised: August 24, 2022
4300399 - Can you filter mailbox send audits by department?

Is it possible to display all messages sent to and from a specific department?

Revised: August 24, 2022
4320319 - Can you add multiple Long distance an International call Digit combinations for a Single Gateway

Can you add multiple Long distance an International call Digit combinations for a Single Gateway in the Voice Properties, Call Routing settings?

Revised: August 24, 2022
4262429 - Can Windows Mobile Gathering task handle more than one server?

Can Windows Mobile Gathering task handle more than one server?

Revised: August 24, 2022
4326062 - Can wild cards be used when configuring Internal Namespaces?

When configuring/managing Internal Namespaces, can wild cards be used? For example, *.DomainA.com to include all child domains of DomainA.com

Revised: August 24, 2022
4247493 - Can time in reports be rendered without offset value?

When generating a report that shows UTC/Local Time and is rendered in Local Time, the time displayed includes an offset value that represents the...

Revised: August 24, 2022
4299012 - Can the two fields "Total Sent Items" in numbers and in "KBs" be added to the Mailbox - Base Attr

Can the two fields "Total Sent Items" in numbers and in "KBs" be added to the Mailbox - Base Attributes report?

Revised: August 24, 2022
4258114 - Can the units of Measurement be changed in MessageStats reports. (ie. KB to MB, or GB)

Can the units of Measurement be changed in MessageStats reports. (ie. KB to MB, or GB)?

Revised: August 24, 2022
4225096 - Can the Tracking Logs be manually copied from the Exchange server to the MessageStats Server

Can the Tracking Logs be manually copied from the Exchange server to the MessageStats Server and then have MessageStats parse them?

Revised: August 24, 2022
4275998 - Can the Tracking Log Archive task be configured to delete old tracking logs?

Can the Tracking Log Archive task be configured to delete old tracking logs. For example can the task be configured to archive only x number of...

Revised: August 24, 2022
4340036 - Can the MessageStats Distribution List Reports show the SMTP Address of each member?

Currently we can identify the Distribution Lists SMTP Address when running reports in Inventory > Distribution List & Distribution List...

Revised: August 24, 2022
4333746 - Can the MessageStats (QMS) Application logs be removed or deleted?

Can the MessageStats (QMS) Application logs be removed or deleted?

Revised: August 24, 2022
4294439 - Can the MessageStats Blackberry report pack report on SMS\Text messages sent?

Can the MessageStats Blackberry report pack report on SMS\Text messages sent?

Revised: August 24, 2022
4288408 - Can the MessageStats Blackberry Report Pack report on Mobile Data System information?

Is it possible for the MessageStats Blackberry Report Pack to report on messages that have been sent via MDS?

Revised: August 24, 2022
4284294 - Can the MessageStats database be renamed?

If there is a requirement to rename the MessageStats database, can the MessageStats database be renamed?

Revised: August 24, 2022
4247727 - Can the MessageStats Console be installed on Windows Server 2008 and/or Windows 2008 R2?

Can the MessageStats Console be installed on Windows Server 2008 and/or Windows 2008 R2?

Revised: August 24, 2022
4218923 - Can the MessageStats database be installed on SQL 2005 64bit?

Can the MessageStats database be installed on SQL 2005 64bit?

Revised: August 24, 2022
4253840 - Can the location where the IIS Logs are temporarily stored by MessageStats be configured?

Can the location where the IIS Logs are temporarily stored by MessageStats be configured?

Revised: August 24, 2022
4261820 - Can the first day of the week be configured in the MessageStats Reports?

The first day of the week varies in different geographic regions. Can this be configured in the MessageStats Reports?

Revised: August 24, 2022
4235430 - Can the Executive Summaries reports be filtered by date?

Can the Executive Summaries reports be filtered by entering a date?

Revised: August 24, 2022
4222605 - Can the Exchange ActiveSync Active Device Growth display device type or model?

Can I use the ActiveSync Active Device Growth report to display the IMEI, Device Type, model or Device ID in reports?

Revised: August 24, 2022
4333742 - Can the database be installed on a SQL Named Instance?

MessageStats Can the database be installed on a SQL Named Instance?

Revised: August 24, 2022
4229344 - Can Subscriptions be configured to run on a Monday to Friday basis or select days?

I would like to schedule my subscriptions to run from Monday to Friday, is this possible?

Revised: August 24, 2022
4298719 - Can some users preserve the ability to create custom reports with partial data sources available?

Can some users preserve the ability to create custom reports with partial data sources available?

Revised: August 24, 2022
4267677 - Install will not continue past the IIS Prerequisites screen.

When installing MessageStats the setup is stuck on the IIS Prerequisites screen even though all IIS Prerequisites are installed

Revised: August 24, 2022
4348633 - Insert Additional Fields in MessageStats Reports?

Is it possible to insert additional fields in MessageStats Reports?

Revised: August 24, 2022
4348493 - Information Regarding Upgrade to MessageStats 6.x Version

This article provides brief information regarding upgrading to 6.x versions.

Revised: August 24, 2022
4261722 - Individual report parts do not provide date range information when added in Corporate Exchange at

When a report such as Mailbox Sizes is run, the date range of the data is displayed at the top of the report. This is useful when data is...

Revised: August 24, 2022
4322112 - Increase in email traffic following migration to new exchange version

Message Stats is reporting increased volumes of mail flow since beginning of migration to new exchange version. Co-existing exchange versions...

Revised: August 24, 2022
4333629 - When turning on auditing for mailboxes it caused the tracking logs for the last 7 days to be proc

When turning on auditing for mailboxes it caused the tracking logs for the last 7 days to be processed in the automated gathering that night...

Revised: August 24, 2022
4222053 - When turning on Windows event logging in MessageStats large amounts of misleading/misclassified e

When turning on Windows event logging in MessageStats large amounts errors that should be logged as warnings are displayed in the Application logs...

Revised: August 24, 2022
4243342 - When trying to access the web reports it prompts for credentials each time.

Each time you access the MessageStats reports you are prompted to supply a username and password.

Revised: August 24, 2022
4298990 - Internal Name Space keeps reappearing in the Internal Namespace Management dialog after being del

This article provides suggested troubleshooting steps to assist with resolving the issue where an Internal Namespace keeps reappearing in the...

Revised: August 24, 2022
4262369 - Mailbox Quotas Report incorrectly reporting Storage Limits

In Exchange System Manager (ESM), mailboxes are marked to be purged awaiting the 'cleanup agent' to run so that they can be permanantly deleted...

Revised: August 24, 2022
4348502 - Mailbox gatherings do not gather mailbox security for Exchange 2007 System Mailboxes

This article describes an issue regarding gathering mailbox security for Exchange 2007 System Mailboxes

Revised: August 24, 2022
4336251 - Mailbox Gatherings are failing due to not being able to log on to the System Mailbox because one

Mailbox Gatherings are failing due to not being able to log on to the System Mailbox because one doesn't exist on the Exchange Connect to Server...

Revised: August 24, 2022
4333542 - Mailbox Content and Attachment gatherings Fail with security issues

Mailbox Content and Attachment gatherings fail with security issues even though the Quick Start Guide info on Rights and Permissions has been...

Revised: August 24, 2022
4332124 - Mailbox Content and Attachment gathering against an Exchange 2010 server will fail

In an Exchange 2013 mixed environment, if connected to an Exchange organization using a Exchange 2013 CAS server as the Connect-To server, when...

Revised: August 24, 2022
4340606 - Mailbox & Public Folder Content & Attachment gathering never finishes, why?

Mailbox & Public Folder Content & Attachment gathering never finishes, why?

Revised: August 24, 2022
4319744 - Mailbox Auditing Error: String list does not allow duplicates.

When trying to add a mailbox to be audited you get the following error: String list does not allow duplicates

Revised: August 24, 2022
4319545 - Mailbox Auditing is empty every day

Configured all the organization mailboxes into the "Mailbox Auditing" configuration tab, however the tab is empty the next day, any idea what is...

Revised: August 24, 2022
4299579 - Mail-enabled objects gathering not switching over to Report Aggregation task

When running the Mail-enabled object gathering in Messagestats the gathering may finish but the Report Aggregation task does not start and the...

Revised: August 24, 2022
4331109 - Lync Server and Users Cannot validate argument on parameter 'LdapFilter'.

When running the Lync Servers and Users Task it is failing with "The following error occurred during the processing of a given gathering: Cannot...

Revised: August 24, 2022
4241166 - Lync Reports seem to have stopped updating

The Lync Reports have stopped updating.  When running reports such as Top internal senders and receivers with a most recent filter on the date...

Revised: August 24, 2022
4255708 - Lync Conference information in MessageStats report does not match Lync Report

The conference data report from Microsoft Lync indicates that a user conducted a Lync conference as an attendee however the MessageStats report...

Revised: August 24, 2022
4222497 - Lync & OCS Server Company Field is blank in reports after being inserted

When running MessageStats and the Lync Report Pack not connected to any Exchange Environment, after inserting the "Company" Field the "Lync & OCS...

Revised: August 24, 2022
4315072 - Looking to confirm if SQL Server 2016 SP2 is compatible with DB server for MessageStats 7.4.1

Looking to confirm if SQL Server 2016 SP2 is compatible with DB server for MessageStats 7.4.1

Revised: August 24, 2022
4338652 - Looking for a report that will show number of Mailboxes by Region

Looking for a report that will show number of Mailboxes by Region

Revised: August 24, 2022
4269318 - Live Meeting Usage Report has no data.

The Live Meeting Usage reports contain no data. All other Lync reports seem to work fine.

Revised: August 24, 2022
4295039 - List of Updates & issues resolved in Quest MessageStats 6.0.1

The following issues have been resolved in the Quest MessageStats 6.0.1 release which can be downloaded from SupportLink http://support.quest.com...

Revised: August 24, 2022
4333702 - Licensing Problem: Error when registering new license key: "The company name does not match the o

The following error is produced when trying to update the license key provided: "The company name does not match the one previously used to...

Revised: August 24, 2022
4340423 - LDF file is not shrinking after a successful backup of the database.

MessageStats LDF file is not shrinking after a successful backup of the database.

Revised: August 24, 2022
4229891 - Last Mail Received Date not updated on Distribution List when the DL is the recipient of a mail rule.

The Last Mail Received date is not being updated on a Distribution list in MessageStats Reports

Revised: August 24, 2022
4344040 - Known reporting issues and limitations in version 6.1.0

The following are known reporting issues and limitations in MessageStats 6.1.0

Revised: August 24, 2022
4350901 - Known Issues for MessageStats Report Pack for OWA Console Component

This article describes known issues for MessageStats report pack for OWA Console component.

Revised: August 24, 2022
4348528 - Known Issues for MessageStats Report Pack for OWA Gathering Component

This article describes known issues for MessageStats report pack for OWA gathering component.

Revised: August 24, 2022
4346405 - Known Issues for MessageStats Report Pack for OWA for Database Management Component

This article describes known issues for MessageStats report pack for OWA for database management component.

Revised: August 24, 2022
4342875 - Known issues and limitations with reporting in Messagestats 5.5.

Known issues and limitations with reporting in Messagestats 5.5.

Revised: August 24, 2022
4348465 - Known installation issues and limitations in version 6.1.0

The following are known issues and limitations in MessageStats 6.1.0

Revised: August 24, 2022
4346446 - Known gathering issues and limitations in version 6.1.0

The following are known gathering issues and limitations in MessageStats 6.1.0

Revised: August 24, 2022
4286822 - Known issue when MOM gathering is run twice in one day it will fail the second time and create a

The fix that went into 6.0.1 is a short term fix (Solution #16871) with a known issue that if the MOM gathering is run twice in one day it will...

Revised: August 24, 2022
4340704 - Issue with gathering tracking logs when compression is enabled.

The zipped up tracking logs from MessageStats (QMS) Compression are not getting parsed. Although they look like they copy with no issue and say...

Revised: August 24, 2022
4327712 - Is traffic on port 80 being encrypted when MessageStats is using Remote PowerShell?

a question has come up from our network security team. Is traffic on port 80 being encrypted when MessageStats is using Remote PowerShell to...

Revised: August 24, 2022
4247933 - Is There OWA Report Pack Available for MessageStats 6x?

Is there OWA report pack available for MessageStats 6x?

Revised: August 24, 2022
4324030 - Is there Distribution Group Report simliar to Mailbox Activity Summary Report?

Is there Distribution Group  Report simliar to Mailbox Activity Summary Report that has the option to report on the summary data or break down to...

Revised: August 24, 2022
4331030 - Is there any way to put Data from the MessageStats database on a Sharepoint site?

Is there any way to put Data from the MessageStats database on a Sharepoint site? Example: Can MessageStats run native SQL queries and save them...

Revised: August 24, 2022
4224533 - Is there any performance impact on the Exchange servers?

When running gathering tasks against Exchange servers, is there any perfomance impact to those servers?

Revised: August 24, 2022
4260333 - Is there an additional cost or license required for any MessageStats report packs?

Is there an additional cost or license required for any of the included MessageStats report packs?

Revised: August 24, 2022
4340634 - Is there a way to tell if an Email over a certain size?

MessageStats Is there a way to tell if an Email over a certain size?

Revised: August 24, 2022
4331319 - Is there a way to split the MessageStats Database into 2 Databases and still collect data?

We currenlty have our MessageStat saving data for 375 days. But our disks contiune to fill up. Is there a way to split this database?

Revised: August 24, 2022
4336677 - Is there a way to set default Filter fields?

When running reports, it would be nice to have certain filters populate to a default setting.

Revised: August 24, 2022
4318547 - Is there a way to run the Active Windows Mobile Devices report and include the Device Source IP?

Is there a way to run the Active Windows Mobile Devices report and include the Device Source IP connection in this report?

Revised: August 24, 2022
4229104 - Is there a way to run a report that will display Custom Recipients or Contacts that have not been active for a while?

Is there a way to run a report that will display Custom Recipients or Contacts that have not been active for a period of time?

Revised: August 24, 2022
4229852 - Is there a way to run a Daily Received Messages Report in the Office 365/Microsoft Online Report pack?

Is it possible to run a report that will return the daily messages received per mailbox in the Office 365/Microsoft Online Report pack?

Revised: August 24, 2022
4292010 - Is there a way to find out what permissions users have on mailboxes other than their own mailbox?

Is there a way to find out what permissions users have on mailboxes other than their own mailbox?

Revised: August 24, 2022
4330970 - Is there a way to collect old Data from the LCSCdr database?

Is there a way to collect old Data from the LCSCdr database before MessageStats started gathering the data.

Revised: August 24, 2022
4333782 - Is there a way to add the NT Account field to the Inventory - Inactive Mailboxes report?

Is there a way to add the NT Account field to the Inventory - Inactive Mailboxes report?

Revised: August 24, 2022
4331074 - When Sorting the Tasks Finish Time by Date it does not sort properly

When Sorting the Tasks Finish Time by Date it does not sort properly

Revised: August 24, 2022
4211109 - When running the Report Packs | Blackberry | Users | User Activity | Message Summary report. C

When running the Blackberry | Users | User Activity | Message Summary report. Choosing the hourly option returns no data.

Revised: August 24, 2022
4213231 - When running the IIS Log File OWA gathering task the following error may be displayed - Invalid N

When running the IIS Log File OWA gathering task the following error may be displayed : "The following error occurred during the processing of a...

Revised: August 24, 2022
4334083 - When running large reports I am prompted multiple times for authentication, then it fails with er

When trying to run large reports, I am prompted two or three times for authentication and then it fails with an error stating "Incorrect...

Revised: August 24, 2022
4262536 - When receiving word doc report through subscription via email users are prompted to enter user na

When receiving word doc report through subscription via email users are prompted to enter user name and password. Why?

Revised: August 24, 2022
4342755 - When launching the MessageStats Console you receive Access Denied and it fails to open

When launching the MessageStats Console you receive Access Denied and it fails to open.

Revised: August 24, 2022
4212660 - When installing the Messagestats Database you may receive the error "The Quest Messagestats ####

When installing the Messagestats database you may receive the following error - "The Quest Messagestats 6.0.1 database was not found on the...

Revised: August 24, 2022
4211042 - When installing the Blackberry report pack you receive the following error - Error Description

When installing the Blackberry report pack you receive the following error - error: failed to execute the database creation script Error code...

Revised: August 24, 2022
4282221 - When insatalling messagestats the error "System could not verify 'domain\username' make sure the username and domain are correct" is seen

Although the account is member of Local Administrators, the error "System could not verify 'domain\username' make sure the username and domain are...

Revised: August 24, 2022
4323863 - When I right click on my organization name and select Create Task there is no option to use the E

When I right click on my organization name and select Create Task there is no option to use the Exchange Mailbox Content and Attachments Template.

Revised: August 24, 2022
4210266 - When exproting reports wot word document format, red x's appear above the title for each colum

When exproting reports wot word document format, red x's appear above the title for each column. Why does this happen?

Revised: August 24, 2022
4311779 - When exporting reports in the executive summaries category you get HTML code on the header

When exporting reports in the Executive Sumaries category you get the following or similar HTML or  code a the end of the header width="720...

Revised: August 24, 2022
4327548 - When Creating a custom report the Selected Field Window Shrinks when arranging fields up or do

When creating a custom report and you are in the add Field section after you select the fields you want and you try and arrange the Selected...

Revised: August 24, 2022
4280546 - When accessing the MessageStas report page in IE 11 on Windows 10 the browser window hangs.

When accessing the MessageStas report page in IE 11 on Windows 10 the browser window hangs and the process must be killed.

Revised: August 24, 2022
4212798 - When accessing the MessageStats web reports you receive the following error Server Error in '/Mes

When accessing the Messagestats web reports you recieve teh following error - Server Error in '/MessageStatsReports' Application...

Revised: August 24, 2022
4278206 - What's new in MessageStats 7.7

What's new in MessageStats 7.7

Revised: August 24, 2022
4325309 - What's new in MessageStats 7.2 release

What's new in MessageStats 7.2 release

Revised: August 24, 2022
4271981 - What's new in MessageStats 7.6

What's new in MessageStats 7.6

Revised: August 24, 2022
4266592 - What's new in MessageStats 7.5

This article highlights the new changes and features in MessageStats 7.5

Revised: August 24, 2022
4222295 - What's new in MessageStats 7.5.1?

MessageStats 7.5.1 has been released, what are the new features?

Revised: August 24, 2022
4348575 - What's New for version 6.1.0?

This solution describes what's new for Quest MessageStats 6.1.0.

Revised: August 24, 2022
4250238 - What Web Browsers are supported for Messagestats web reports?

What web browsers and versions are supported when viewing MessageStats web reports.

Revised: August 24, 2022
4319989 - What versions of Sendmail and Postfix are supported by the Report Pack for Sendmail and Postfix?

What versions of Sendmail and Postfix are supported by the MessageStats Report Pack for Sendmail and Postfix Version 1.0.0?

Revised: August 24, 2022
4237606 - What version of SQL Server does MessageStats Support?

What version of SQL Server does MessageStats Support?

Revised: August 24, 2022
4338677 - What version of Outlook is required to be installed on the Console System?

What version of Outlook is required to be installed on the Console System?

Revised: August 24, 2022
4336293 - What time zone are the reports displaying the time in?

What time zone are the reports displaying the time in?

Revised: August 24, 2022
4301483 - What specific permissions\rights and trusts are required for Messagestats to gather from Exchange

What specific permissions\rights and trusts are required for Messagestats to gather from Exchange 5.5 and 2000\2003 Servers?

Revised: August 24, 2022
4311812 - What should I back-up for recovery of MessageStats?

In preparation for a Disaster Recovery scenario, what components of MessageStats should be backed-up in order to recover the application?

Revised: August 24, 2022
4327404 -  Do I need to setup a separate collection server with the Exchange 2010 management tools insta

I am Migrating to Exchange 2010, Do I need to setup a separate collection server with the Exchange 2010 management tools installed to collect...

Revised: August 24, 2022
4319871 - Your browser is not supported. This application requires Internet Explorer version 5.7 or later.

All of a sudden when I try and access the MessageStats reports I get an error :  Your browser is not supported. This application requires Internet...

Revised: August 24, 2022
4211038 - You recieve the following error when trying to point the MessageStats console to the location

You recieve the following error when trying to point the MessageStats console to the location of the MessageStats database - Database connection...

Revised: August 24, 2022
4219195 - You recieve the following error when running the Windows Mobile Devices gathering - The follow

You recieve the following error when running the Windows Mobile Devices gathering - The following error occured in initializing a data source for...

Revised: August 24, 2022
4212665 - You receive the following error when running a Lotus notes Mailbox Content gathering - Your Ad

You receive the following error when running a Lotus notes Mailbox Content gathering - Your Address Book does not contain any cross certificates...

Revised: August 24, 2022
4211096 - You recieve the following error in the web reports when the website is launched "EXECUTE permi

You recieve the following error in the web reports when the website is launched: Unexpected error while attempting to read from the database...

Revised: August 24, 2022
4211062 - You receive the following error when trying to delete data from the Messagestats database - "Data

You receive the following error when trying to delete data from the Messagestats database - "Database Error Too many table names in the query. The...

Revised: August 24, 2022
4219597 - You receive the following error when launching Messagestats Web Reports - Calling LoadLibraryEx o

You receive the following error when launching Messagestats Web Reports - "Calling LoadLibraryEx on ISAPI filter "C:\Program Files\Microsoft...

Revised: August 24, 2022
4213290 - You receive the following error when running a gathering task - "The following error occured befo

You receive the following error when running a gathering task - "The following error occured before the main processing of the given gathering...

Revised: August 24, 2022
4296976 - You receive "Service Unavailable" when you try to access the Reports website or default website

You may receive the error message "Service Unavailable" when you try to access the either the MessageStats website or the servers default website...

Revised: August 24, 2022
4255084 - You receive a warning during an OWA gathering similar to "Error occurred while trying to normaliz

You receive the following warning during an OWA gathering: Error occurred while trying to normalize the user account name USERNAME. This...

Revised: August 24, 2022
4213323 - You receive the following error - "The database does not contain time zone information for the se

You receive the following error: The database does not contain time zone information for the server <<SERVERNAME>>. Unable to proceed. Time...

Revised: August 24, 2022
4212792 - You receive the error - The OWA Server's organization could not be found in the MessageStats d

You receive the error - The OWA Server's organization could not be found in the MessageStats database. Logins by Browser and Version data and...

Revised: August 24, 2022
4344219 - You may receive 'The data source failed to load the properties for a message'

You may receive this warning in the application event logs. Event Type: Warning Event Source: MessageStats Event Category: None Event ID...

Revised: August 24, 2022
4296888 - You May Get 'Cannot validate license' Error Message

You may get �cannot validate license� error message when you open MessageStats console.

Revised: August 24, 2022
4291969 - You may get an error 'Cannot update license' applying license file for Quest MessageStats Report

This solution addresses the issue when you get an error 'Cannot update license' applying license file for Quest MessageStats Report Pack for...

Revised: August 24, 2022
4288607 - You May Receive "Server MAPI is required to run the content and attachment gatherings"

When running the Content and Attachment gathering you may receive the error "Server MAPI is required to run the content and attachment gatherings...

Revised: August 24, 2022
4282725 - You May Receive 'validating server may be disconnected' Error Message

MessageStats fails to run all gathering task, you receive validating server may be disconnected error message.

Revised: August 24, 2022
4344252 - You May Experience an Issue Running OWA Gathering against Mailboxes with an (') Apostrophe Charac

This article describes an issue running OWA gathering against mailboxes with an (') apostrophe character in name. It may fail with the following...

Revised: August 24, 2022
4230040 - Would changing the UPN on a user account affect MessageStats?

If a change was made to the UPN of an Active Directory user account would that have any impact on MessageStats?

Revised: August 24, 2022
4241169 - Windows Mobile reports for some users show more messages sent than the Mailbox activity reports

Windows Mobile | Users | Email Activity reports for some users show more messages sent than the Mailbox Activity reports for the same users.

Revised: August 24, 2022
4330953 - Windows Mobile Reports does not show all Android Device Data

When running the Windows Mobile Device details reports not all Android data is retrieved, only the Device Type is retrieved. The Device Model...

Revised: August 24, 2022
4306486 - Windows Mobile Report Pack missing device data

The Windows Mobile Report Pack is not showing any device specific information. E.g Device Model, Device OS etc.

Revised: August 24, 2022
4298740 - Windows Mobile Report Pack missing device data

The Windows Mobile Report Pack is not showing any device specific information. E.g Device Model, Device OS etc.

Revised: August 24, 2022
4287729 - Windows Mobile Reports does not show all iPhone Device Data

When running the Windows Mobile Device details reports not all iPhone data is retrieved, only the Device Type is retrieved. No Device Model...

Revised: August 24, 2022
4217012 - Windows Mobile Devices Gathering error "The Windows PowerShell snap-in 'Microsoft.Exchange.Manage

Windows Mobile Devices Gathering error "The Windows PowerShell snap-in 'Microsoft.Exchange.Management.PowerShell.Admin' is not installed on this...

Revised: August 24, 2022
4258397 - Will My MessageStats 6.x License file work with MessageStats 7.x?

Will My MessageStats 6.x License file work with MessageStats 7.x?

Revised: August 24, 2022
4318782 - Will MessageStats gather the Exchange MessageTracking logs if the MessageTracking directory is a

Will MessageStats gatheri the Exchange MessageTracking logs if the MessageTracking directory is a hidden share?

Revised: August 24, 2022
4318734 - Will I be able to use the OCS/Lync Server report pack if I don't have an archive database?

Will I be able to use the OCS/Lync Server report pack if I don't have an archive database?

Revised: August 24, 2022
4224228 - Will Installation onto new server request a new license key?

Will Installation onto new server request a new license key?

Revised: August 24, 2022
4344177 - Why MessageStats Cannot Gather Tracking Logs for Today

This article describes why MessageStats cannot gather tracking logs for today.

Revised: August 24, 2022
4282566 - How to determine the values to be provided in MessageStats Financial Reports?

How to determine the values to be provided in MessageStats Financial Reports?

Revised: August 24, 2022
4333774 - How to dertermine the growth of the MessageStats Database.

How to dertermine the growth of the MessageStats Database.

Revised: August 24, 2022
4333752 - How to Deploy Compression on the Tracking Log folder

How to Deploy Compression on the Tracking Log folder

Revised: August 24, 2022
4234660 - How to deploy a Defragment job using the MessageStats console

How to deploy a Defragment job using the MessageStats console

Revised: August 24, 2022
4333624 - How to delete Report data for multiple mailboxes from the Database

How to delete Report data for multiple mailboxes from the Database.

Revised: August 24, 2022
4268811 - How to delete Content and Attachment Gathering data for a user?

How to delete Content and Attachment Gathering data for one user?

Revised: August 24, 2022
4333456 - How to delete all existing tasks from the console?

How can the existing tasks be deleted from the Quest MessageStats console? 

Revised: August 24, 2022
4327569 - How to delete a decommissioned server from MessageStats

MessageStats is still reporting upon a de-commissioned server.

Revised: August 24, 2022
4344240 - How to Create Report Showing Amount of Messages of a Different Message Class for Exchange Server

This article explains how to create a report showing the amount of messages of a different message class for an Exchange Server.

Revised: August 24, 2022
4235551 - How to Create Report Subscriptions

How to Create Report Subscriptions

Revised: August 24, 2022
4300158 - Error connecting to Blackberry server "Unable to retrieve time zone information for the remote se

When trying to connect to the Blackberry Enterprise Server (BES) you may receive the error "Unable to retrieve time zone information for the...

Revised: August 24, 2022
4326521 - Error Code: 8004010F, Message: Unable to traverse subfolders. Failed to open the entry ID for "Fo

During a Public Folder gathering you may receive this error: An error occurred in the enumeration of Organization Public Folders. Error Code...

Revised: August 24, 2022
4332525 - Error Code 8000FFFF Catastrophic failure with the MAPI subsystem on this computer

MessageStats is unable to gather mailbox statistics. The Gathering log file or the console may indicate an issue with the version of MAPI...

Revised: August 24, 2022
4271856 - Error after upgrading to 7.4 Invalid object name T_Sites

After upgrading to MessageStats 7.4 the Exchange Organization properties will not open and the following error is displayed...

Revised: August 24, 2022
4336574 - Error accessing reports: "Unable to open database connection: [DBNETLIB][ConnectionOpen (Connect(

Error when trying to access the Reports remotely from the IIS Server: "Unable to open database connection: [DBNETLIB][ConnectionOpen...

Revised: August 24, 2022
4338899 - Error : "COM Error, ADO-base Export failure: Provider cannot be found. It may not be properly ins

When trying to export the report to an Excel file, the following error is reported: Error COM Error, ADO-base Export failure: Provider...

Revised: August 24, 2022
4266544 - Error 192. Service "Dell Messages Scheduler Service' could not be stopped

When attempting to uninstall MessageStats the following error is thrown and the uninstallation fails: Error 1921. Service 'Dell MessageStats...

Revised: August 24, 2022
4266441 - Error 1904. qmsSQLDatabaseRP.dll failed to register

After installation of MessageStats onto a server the following error is thrown the first time the MessageStats console is opened: Error 1904...

Revised: August 24, 2022
4333618 - Error 0x8004020f. Delivery failed. Error="The server rejected one or more recipient addresses.

When trying to send a Subscription the following errors are reported in the Application Event Log on the IIS Server, Event Type: Error Event...

Revised: August 24, 2022
4304405 - Error "No such task: 80070057"

Revised: August 24, 2022
4222144 - Equal number of Lync enabled Users to Users Enabled for Public IM Connectivity

In the OCS/Lync At a Glance Report, there are an equal number of Lync Enabled users to Users Enabled for Public IM connectivity.

Revised: August 24, 2022
4231088 - How to create custom reports and share them with other users on the network

How to create custom reports and share them with other users on the network.

Revised: August 24, 2022
4267606 - How to create an unrestricted throttling policy for Exchange 2013.

How to create an unrestricted throttling policy for the MessageStats service account for Exchange 2013.

Revised: August 24, 2022
4318958 - How to create an Exchange Mailbox Content and Attachments gathering?

How to create an Exchange Mailbox Content and Attachments gathering?

Revised: August 24, 2022
4237189 - How to Create Additional Task Execution Servers

How to Create Additional Task Execution Servers

Revised: August 24, 2022
4304615 - How to create a report which displays the list of Inactive Public Folders along with their Owners

How to create a report which displays the list of Inactive Public Folders along with their Owners?

Revised: August 24, 2022
4267728 - How to create a report that will give you the average size of the Mailboxes for all users in y

How to create a report that will give you the avgerage size of the Mailboxes for all users in your orginization.

Revised: August 24, 2022
4247431 - How To Create a Report that will Export the LegacyExchangeDN Attribute of Mailboxes

Is is possible to run a report to export the LegacyExchangDN attribute of Mailboxes in the Exchange Organization.

Revised: August 24, 2022
4338587 - How to create a report that gives the total Mailboxes from an Exchange Server?

How to create a report that gives the total Mailboxes from an Exchange Server?

Revised: August 24, 2022
4338721 - How to create a custom report for All External Messages Sent and Received.

How to create a custom report for All External Messages Sent and Received.

Revised: August 24, 2022
4267469 - How to create a Custom Report.

Revised: August 24, 2022
4299052 - How to create a connection to Exchange Organization

How to create  a connection to an Exchange Organization .

Revised: August 24, 2022
4262706 - How to connect to the Exchange Edge Transport Server in the perimeter network (DMZ)?

How to connect to the Exchange Edge Transport Server in the perimeter network (DMZ)?

Revised: August 24, 2022
4319287 - How to connect to BlackBerry Enterprise Environment to gather data for reporting?

How can I connect to my Blackberry Enterprise Servers (BlackBerry Environment) to collect data for reporting?

Revised: August 24, 2022
4319151 - How to connect the Archive Manager Report pack to the Archive Manager Database

The following will show you how to connect your Archive Manager Report pack to the Archive Manager database and then show you how to create a...

Revised: August 24, 2022
4323807 - How to configuring Mailbox Exclusions in MessageStats

Does MessageStats truly exclude mailboxes? Example: I have 1000 users with a mailbox each. 500 are real, 500 are training accounts that do not...

Revised: August 24, 2022
4319698 - How to confirm a SQL Connection with a Microsoft Data Link File

How to confirm a SQL Connection can be made remotly with a Microsoft Data Link File

Revised: August 24, 2022
4241082 - How To configured the SMTP Server Settings for Report subscriptions

How can the SMTP Server settings be configured or changed after MessageStats has been installed?

Revised: August 24, 2022
4210300 - How to configure the Windows Mobile Report Pack\Exchange ActiveSync Default Gathering Task.

How to configure the Windows Mobile Report Pack in 7.2 or earlier or create the Exchange ActiveSync Default Gathering in 7.3 or later.

Revised: August 24, 2022
4213988 - How to configure the Web Reports to run on a 64-Bit version of Windows Server 2003?

After installing the Messagestats Web Reports on a Windows 2003 64-Bit server you may recieve the following error when launching the web site...

Revised: August 24, 2022
4249786 - How to configure the OWA Report Pack

How to configure the OWA Report Pack

Revised: August 24, 2022
4276120 - How to configure the MessageStats application to use SQL Authentication.

How to configure the MessageStats application to use SQL Authentication when connecting to the MessageStats database.

Revised: August 24, 2022
4336442 - How to configure a report to show inactive mailboxes in MessageStats.

How to configure a report to show inactive mailboxes in MessageStats.

Revised: August 24, 2022
4235090 - How to collect mailbox data only?

How to use MessageStats to collect only mailbox data (size, number of items in the mailbox, etc) and not mail traffic statistics?

Revised: August 24, 2022
4338554 - How to check for SQL Deadlocks

How to check for SQL Deadlocks

Revised: August 24, 2022
4319593 - How to change the MessageStats Service Account or update the existing service account password

How to change the MessageStats Service Account or update the existing service account password

Revised: August 24, 2022
4235221 - How to cancel tasks that are hung with a status of Pending

Some Gatherings are hung with a status of Pending and others have been running for longer than 24 hours.

Revised: August 24, 2022
4340588 - What rights are required for the gathering account &amp; security context account?

What rights are required for the gathering account & security context account?

Revised: August 24, 2022
4262007 - What reports are using Physical message counts and Logical message counts?

Requesting a list of what reports are using physical message counts and which ones are using logical message counts.

Revised: August 24, 2022
4340579 - What report would provide information regarding a failed tracking log import?

What report would provide information regarding a failed tracking log import?

Revised: August 24, 2022
4260617 - What Public Folder report gives PF details such as mail-enabled status,SMTP address, limits, etc?

What Public Folder report gives the following Public Folder details: mail enabled status, SMTP address, limits, replication schedule, deleted...

Revised: August 24, 2022
4318452 - What ports need to be opened for MessageStats to gather information from an Exchange server?

What ports need to be opened for MessageStats to gather information from an Exchange server that is on the other side of the firewall.

Revised: August 24, 2022
4261776 - What ports must be open in a firewall when connecting MessageStats to a Lync Pool?

What ports must be open in a firewall when connecting MessageStats to a Lync Pool? Are all servers included in the pool contacted? Or does...

Revised: August 24, 2022
4318561 - What permissions are required for the MessageStats service account to connect to Exchange 2010

What permissions are required for the MessageStats service account to connect to Exchange 2010

Revised: August 24, 2022
4301577 - What options are related to Public Folders in the recurrence settings on the Messagestats console

What options are related to Public Folders in the recurrence settings on the Messagestats console?

Revised: August 24, 2022
4253126 - What Operating Systems can MessageStats 7.2 be installed on.

What Operating systems can I install MessageStats 7.2 on?

Revised: August 24, 2022
4306406 - What needs to be changed if the database is being moved to another SQL server for reports to disp

What needs to be changed if the database is being moved to another SQL server for reports to display?

Revised: August 24, 2022
4299589 - What Mail-enabled objects are gathered during the Mail-enabled objects gathering?

What Mail-enabled objects are gathered during the Mail-enabled objects gathering?

Revised: August 24, 2022
4333729 - What Kind of reports can be generated?

What Kind of reports can be generated?

Revised: August 24, 2022
4333536 - What is the Server Uptime Report?

What is the Server Uptime Report?

Revised: August 24, 2022
4219135 - What is the minimum permissions for the task log share folder for remote consoles?

When sharing the  application task log folder for MessageStats what is the minimum amount of permissions needed to access the folder from the...

Revised: August 24, 2022
4262906 - What is the impact to server performance by the Lync server gathering task?

What is the impact to the CPU, RAM, IOPS and general server performance whilst a gathering task is being run against the Lync server from...

Revised: August 24, 2022
4333693 - What is the difference between Messages Sent &amp; Physical Messages Sent columns in the reports?

What is the difference between Messages Sent & Physical Messages Sent columns in the reports?

Revised: August 24, 2022
4340434 - What is the definition of "Internal vs. External" under the Servers -&gt; Server Activity

What is the definition of "Internal vs. External" under the Servers -> Server Activity

Revised: August 24, 2022
4321707 - What is the compression ratio use in MessageStats?

What is the compression ratio use in MessageStats?

Revised: August 24, 2022
4333806 - What is Subject Auditing and how does it work?

What is Subject Auditing and how does it work?

Revised: August 24, 2022
4338694 - What is an automated gathering?

What is an automated gathering?

Revised: August 24, 2022
4338522 - What information is provided by the Server Internal/External report?

What information is provided by the Server Internal/External report?

Revised: August 24, 2022
4299354 - What information can be saved from Exchange server for later processing?

In some situations, the immediate processing of log files is not possible and customers might want to save log files for later processing them...

Revised: August 24, 2022
4340576 - What groups are created during the install of MessageStats?

What groups are created during the install?

Revised: August 24, 2022
4265016 - What happends during a tracking log gathering?

What happens during a tracking log gathering?

Revised: August 24, 2022
4299177 - What does the Exchange Mailbox enumeration task do when it's scanning resource table?

What does the Exchange Mailbox enumeration task do when it's scanning resource table?

Revised: August 24, 2022
4247661 - What directories should be excluded from being scanned by Anti-Virus software for Messagestats?

This article describes which directories should be excluded from being scanned by Anti-Virus software. If these directories are not excluded...

Revised: August 24, 2022
4224366 - What data is used to populate the Carrier field in the BlackBerry Users report?

What data is used to populate the Carrier field in the BlackBerry Users report?

Revised: August 24, 2022
4340512 - What could cause the mailbox gathering tasks to be hung on Reporting Aggregation?

What could cause the mailbox gathering tasks to be hung on Reporting Aggregation?

Revised: August 24, 2022
4319486 - What are the supported versions of Sendmail and Postfix?

What are the supported versions of Sendmail and Postfix

Revised: August 24, 2022
4286441 - What are the required Installation Rights?

What are the required Installation Rights?

Revised: August 24, 2022
4331139 - What are the minimum requirements to run MessageStats 7.4

What are the minimum requirements to run MessageStats  7.4

Revised: August 24, 2022
4340668 - What are the Mailbox Audit Reports and why are they empty?

What are the Mailbox Audit Reports and why are they empty?

Revised: August 24, 2022
4346427 - What are the Hardware specifications for the product?

This article describes hardware specifications for Quest MessageStats 6.0.1.

Revised: August 24, 2022
4286743 - What are the differences between the options to delete 'Object data' and delete 'Report Data'

This article explains the difference between the options to delete Object data and Report Data in database management.

Revised: August 24, 2022
4299497 - What are the Best Practices for maintaining the MessageStats SQL Database?

Messagestats SQL Database needs periodic maintenance to ensure optimum performance and reliability.

Revised: August 24, 2022
4330927 - What are Regions used for and how do I create them?

What are Regions used for in the MessageStats Console and how do I create them?

Revised: August 24, 2022
4237590 - What are MessageStats prerequisites and requirements?

What prerequisites are requried to get MessageStats up and running?

Revised: August 24, 2022
4253249 - WebReports Site Displays a Blank Page without Error Message

When accessing the WebReports Site for MessageStats or Spotlight On Messaging only a blank page is displayed with no error messages.

Revised: August 24, 2022
4280362 - Web Reports not loading correctly and Web Browser hanging when using Internet Explorer 9

Web Reports not loading correctly and Web Browser hanging when using IE9 or IE10  

Revised: August 24, 2022
4324222 - We are renaming the MessageStats server and SQL server that hosts the MessageStats database what

We are renaming the MessageStats server and SQL server that hosts the MessageStats database what do we need to do so things will work after we...

Revised: August 24, 2022
4224489 - Warning: Please verify the installation. The database and application builds DO NOT match

After manually creating or upgrading the MessageStats database to version 6.9, clicking the Database Management node in the MessageStats Console...

Revised: August 24, 2022
4346522 - Warning: "The legacyExchangeDN attribute is not of type VT_BSTR"

There is a known issue with how MessageStats will handle Mail Enabled Users that have not been mailbox enabled. By default, there is a system...

Revised: August 24, 2022
4267673 - Warning: "There was a problem configuring a task property page. Unable to set property page re

After installing the Windows Mobile Report Pack you try to create a IIS log file gathering or a Default Windows Mobile Gathering you receive the...

Revised: August 24, 2022
4237788 - Warning: "This task conflicts with server (ComputerName) task on default interactive/automated...

When one or more MessageStats gathering consoles are removed incorrectly, for instance by not using Add or Remove Programs to remove it, the...

Revised: August 24, 2022
4304485 - Warning message: "Skipped due to recurrence" or "Disabled due to recurrence" is displayed in the

During a gathering the warning message "Skipped due to recurrence" or "Disabled due to recurrence" is displayed in the Messagestats Console.

Revised: August 24, 2022
4304301 - Warning occurs during Directory Lookup task: "An error occurred getting the Downlevel Account by

Warning occurs during Directory Lookup task: "An error occurred getting the Downlevel Account by Name information <path to object> unspecified...

Revised: August 24, 2022
4298933 - Warning occurs during Directory Lookup task: "An error occurred in getting the Downlevel Account

Warning occurs during Directory Lookup task: "An error occurred in getting the Downlevel Account by SID information for <path to object>. No...

Revised: August 24, 2022
4302392 - Warning message occurs when gathering information for mailbox servers: "The following mailbox obj

Warning message occurs when gathering information for mailbox servers: "The following mailbox object could not be stored in the database as it...

Revised: August 24, 2022
4333951 - Warning logged in the Event Log on the Console system, "Low disk space detected on volume C:"

Warning logged in the Event Log on the Console system, "Low disk space detected on volume C:"

Revised: August 24, 2022
4212652 - V_MailboxSizePerUserRecent is not populating data

V_MailboxSizePerUserRecent is not adding data for Primary mailboxes anymore. Data is seen in V_MailboxSizePerUser table, but it's not transferred...

Revised: August 24, 2022
4285606 - Video- How do I configure MessageStats after it is installed

After you have MessageStats fully installed. This is a video to show you the basics on how to configure MessageStats to collect data from your...

Revised: August 24, 2022
4229493 - Video - How to use the Database Management Node to setup Data aging, Database Maintenance and Delete data.

How to use the Database Management Node to setup Data aging, Database Maintenance and Delete data.

Revised: August 24, 2022
4323812 - Video - How to configure the Lync Report Pack for Messagestats to connect to your Lync Pool.

How to configure the Lync Report Pack for Messagestats to connect to your Lync Pool.

Revised: August 24, 2022
4217274 - Video - How to Back up and Restore Custom Reports

How to Back up and Restore Custom Reports.

Revised: August 24, 2022
4276758 - Users receiving Access denied when trying to export reports or view graphs

Users receiving access denied when trying to export reports or view graphs.

Revised: August 24, 2022
4300269 - Upgrading Quest MessageStats from version 6.1 to 6.6: do I need a new License file?

When upgrading Quest MessageStats from version 6.1 to 6.6, is there a need for a new licensing file?

Revised: August 24, 2022
4323798 - Upgrading Messagestats

Upgrading Messagestats. Note: The intention of this document is to provide general quick information concerning upgrading. This document...

Revised: August 24, 2022
4321928 - Upgrade from 6.1.1 to 6.5.1 failed when executing PR_SetPermissions store procedure

Upgrade from 6.1.1 to 6.5.1 failed when executing PR_SetPermissions store procedure with error found in QInstaller.log EXEC PR_SetPermissions...

Revised: August 24, 2022
4329226 - Upgrade Exchange AciveSync, OWA or Lync Report pack results in other report pack are no longer able

After Upgrade to MessageStats 7.4 from a version earlier than 7.3, and the Exchange ActiveSync, OWA, or Lync report packs are upgraded before...

Revised: August 24, 2022
4349257 - Unknown Datasource when running Windows Mobile Gatherings on a Remote Task Execution Server

When running any Windows Mobile Gathering with a remote Task Execution Server the task fails at 1 second with Unknown Datasource.

Revised: August 24, 2022
4340100 - Uninstalling the Blackberry Report Pack for MessageStats does not remove license information

After uninstalling the Blackberry Report Pack from MessageStats you will notice errors in the Event Log stating that the Blackberry Report Pack...

Revised: August 24, 2022
4230077 - Unexpected namespaces displayed in the Internal namespace reports when should be marked external

You notice unexpected namespaces are showing up in the Internal Namespace reports, why? 

Revised: August 24, 2022
4344996 - Unexpected error while attempting to read from the Database - AM Report Pack

When trying to run reports: Mailbox Processing Rate Last Mailbox Processed Top Unsynchronized Mailboxes You receive the following error...

Revised: August 24, 2022
4280465 - Unable to install a standalone MessageStats management console on client computer.

When installing only the Management Console for MessageStats, on the Service Account Setup page of the Installer after entering the user account...

Revised: August 24, 2022
4333872 - Unable to view MessageStats reports page - Receive Error: "HTTP Error 404 - File Not Found"

When trying to view the MessageStats Reports web site, the following error is displayed: "HTTP Error 404 - File Not Found" OR "HTTP...

Revised: August 24, 2022
4333696 - Unable to upgrade Database, failing with error could not allocate new page for database 'MessageS

THE ERROR DESCRIPTION IS: [Microsoft][ODBC SQL Server Driver][SQL Server]Could not allocate new page for database 'MessageStats'. There are no...

Revised: August 24, 2022
4332982 - Unable to see View logs from a different Task Processor Server. The option is grayed out.

How to configure MessageStats to View log files from a different Task Processor Server.

Revised: August 24, 2022
4255677 - Unable to run Windows Mobile gathering task against an Exchagne 2007 server

The following error may be received when trying to run a Windows Mobile Gathering task against an Exchange 2007 server: The following error...

Revised: August 24, 2022
4336565 - Unable to read mount point volume sizes, why?

Unable to read mount point volume sizes, why?

Revised: August 24, 2022
4342258 - Unable to pull OS version for iPhone devices from Exchange 2003 Mailboxes

MessageStats provides OS information for IPhone and Android devices that belong to Exchange 2007 Servers and forward.  Exchange 2003 Mailboxes...

Revised: August 24, 2022
4338488 - Unable to open MessageStats Reports web page- receive error: "Unable to create copy template file

When clients attempt to access the reports web site from their desktops they receive the following error: "Unable to open MessageStats...

Revised: August 24, 2022
4306735 - Unable to open MessageStats Reports web page- receive error: "Unable to create copy template file

When attempting to open the MessageStats Reports web page, the following error occurs: "Unable to create copy template files to [My Reports...

Revised: August 24, 2022
4338621 - Is there a summary report by department available?

MessageStats Is there a summary report by department available?

Revised: August 24, 2022
4319157 - Is there a report that will show what version of the OCS client a user is running?

Is there a report that will show what version of the OCS client a user is running?

Revised: August 24, 2022
4345019 - Is there a report that will show average mailbox size by department?

You are looking for a report that will display the average mailbox size by department

Revised: August 24, 2022
4333824 - Is there a report that will show the Last Logon time to a mailbox?

Is there a report that will show the Last Logon time to a mailbox?

Revised: August 24, 2022
4333705 - Is there a report that will provide logical message counts for servers?

MessageStats Trying to run the Server Internal vs External Activity report and zeros are displaying for external messages sent and external...

Revised: August 24, 2022
4324360 - Is there a report that will show every SMTP addresses assoicated with a Users Mailbox?

Is there a report that will show every SMTP addresses assoicated with a Users Mailbox?

Revised: August 24, 2022
4338733 - Is there a report that returns the top "X" destination addresses that the top 10 Firm senders are

Is there a report that returns the top "X" destination addresses that the top 10 Firm senders are sending to & receivers are receiving from?

Revised: August 24, 2022
4275932 - Is there a report in MessageStats that lists the flow of attachments thought you org.

Is there a report in MessageStats that lists the number of email with attachments that are sent and received by users.

Revised: August 24, 2022
4225089 - Is the data compression feature of SQL server supported?

Is the data compression feature of SQL server supported?

Revised: August 24, 2022
4336361 - Is SQL Replication supported?

Is SQL Replication supported?

Revised: August 24, 2022
4230138 - Is SQL Database-as-a-Service (DBaaS) supported?

Can the MessageStats database be hosted and accessed on SQL Database-as-a-Service (DBaaS)?

Revised: August 24, 2022
4306675 - Is SQL 2005 database partitioning supported?

Does MessageStats support SQL 2005 database partitioning?

Revised: August 24, 2022
4217465 - Is SQL 2012 or later configured with AlwaysOn Availability groups supported?

Is SQL 2012 or later configured with AlwaysOn Availability groups supported with use of the MessageStats database?

Revised: August 24, 2022
4229444 - Is Skype for Business Supported?

 Does MessageStats Support the use of Skype for Business?

Revised: August 24, 2022
4333735 - Is Outlook still a requirement for MessageStats 6.x?

Is Outlook still a requirement for MessageStats 6.x?

Revised: August 24, 2022
4230335 - Is Microsoft Office 365 supported by MessageStats?

Can I connect to Office 365 with MessageStats and gather information for reporting?

Revised: August 24, 2022
4230236 - Is Microsoft Lync Server 2013 supported?

Is Microsoft Lync Server 2013 supported?

Revised: August 24, 2022
4217443 - Is Microsoft Edge browse supported for use with MessageStats Reports?

Is Microsoft Edge supported with MessageStats Reports? 

Revised: August 24, 2022
4304621 - Is MessageStats Scheduler Service and the Task Execution component Cluster aware?

Is MessageStats Scheduler Service and the Task Execution component Cluster aware?

Revised: August 24, 2022
4219199 - Is MessageStats Compression Component (QMSCompress.exe) cluster aware?

Is MessageStats Compression Component (QMSCompress.exe) cluster aware?

Revised: August 24, 2022
4319862 - Is Messagestats vulnerable to the SSL Poodle security attack.?

Is the MessageStats website vulnerable to the SSL poodle security attack?

Revised: August 24, 2022
4258108 - Is it possible to regather Lync Data that has previously been gathered after corrections have been made in the Lync CDR Database?

After Correcting issues with the Lync CDR Database is is possible to have MessageStats go back and regather the data, and replace flawed data in...

Revised: August 24, 2022
4322098 - Is it possible to get gathering status for Lync Report Pack by email ?

Gathering Status for Lync Report Pack by email is not possible in this version. 

Revised: August 24, 2022
4210219 - Is it possible to gerneate reports based on how many mailboxes belonged to an Organizational U

Is it possible to gerneate reports based on how many mailboxes belonged to an Organizational Unit on a specific day?

Revised: August 24, 2022
4220857 - Is it possible to generate reports for attachments and mailbox content?

Is it possible to generate reports for attachments and mailbox content?

Revised: August 24, 2022
4338753 - Is it possible to find out what users are using certain domains?

Is it possible to find out what users are using certain domains?

Revised: August 24, 2022
4212764 - Inactivity Report is showing mailboxes that have been deleted.

They inactivity report shows mailboxes that were deleted when running the report with date filter most recent.

Revised: August 24, 2022
4340563 - Inactive DL report displaying no data.

Inactive DL report displaying no data.

Revised: August 24, 2022
4338659 - Inactive Mailboxes At A Glance report is displaying a larger number of inactive mailboxes than th

Inactive Mailboxes At A Glance report is displaying a larger number of inactive mailboxes than the total number of mailboxes in the organization.

Revised: August 24, 2022
4237581 - Inactive Lists By Distribution List report shows zero for the member count for each DL

When you run the Distribution Lists | Inactive Lists | By Distribution List report, the Member Count value for each Distribution List returned...

Revised: August 24, 2022
4213304 - Inactive Mailboxes At A Glance shows all mailboxes in the organization as inactive.

After adding the Inactive Mailboxes At A Glance to the Corporate Exchange At A Glance webpage you see the following. Inactive Mailboxes At A...

Revised: August 24, 2022
4338983 - Inactive Distribution Lists report also returns Security Groups, why?

When running the Inactive Distribution Lists report, it is also returning Mail Enabled Security Groups, why?

Revised: August 24, 2022
4306603 - In the Database Management Tool (Database Manager), what does the Eventlog = Failure mean in Defr

In the Database Management Tool (Database Manager), what does the Eventlog = Failure mean in Defragment properties?

Revised: August 24, 2022
4302094 - In the Content &amp; Attachment Web Reports why are the Total Items and Items different in some r

In the Content & Attachment Web Reports why are the Total Items and Items different in some rows and same in other rows?

Revised: August 24, 2022
4267493 - In Mailbox security reports what does the "ACE Inherit Inheritance" field indicate?

In Mailbox security reports what does the "ACE Inherit Inheritance" field indicate?

Revised: August 24, 2022
4333786 - Import storage information throws a warning "file does not exist" theres no actual share

During a gathering of the Information Stores the following error is reported even though the account doing the gathering has local Admin rights to...

Revised: August 24, 2022
4241017 - IIS Advanced Logging Module Support

Do the MessageStats OWA and Exchange ActiveSync  IIS log gathering tasks support logs generated by the IIS Advanced Logging Module. 

Revised: August 24, 2022
4299215 - If there is an existing database will it be upgraded?

If there is an existing database will it be upgraded?

Revised: August 24, 2022
4336538 - If the private store used to log onto an Exchange server has its default public store set to a se

MessageStats If the private store used to log onto an Exchange server has its default public store (or default public folder server in Exchange 5...

Revised: August 24, 2022
4326217 - If the SQL Server is on the other side of a Firewall, what port needs to be opened to allow Messa

If the SQL Server is on the other side of a Firewall, what port needs to be opened to allow Messagestats to connect to it?

Revised: August 24, 2022
4334061 - If a zipped file is found during gathering, does MessageStats copy or move the zipped file?

If a zipped file is found during gathering, does MessageStats copy or move the zipped file?

Revised: August 24, 2022
4219677 - If a contact is used as the journal recipient, are the journaled messages counted by MessageStats?

Journaling is configured with a contact as the journal recipient. When viewing the Mail Contacts reports, there is no data for the contact used as...

Revised: August 24, 2022
4327568 - I would like to consolidate the current deployment from four servers to one.

I would like to consolidate the current deployment from four servers to one.

Revised: August 24, 2022
4306715 - HTTP 400 Error when opening custom reports from a remote computer when using Kerberos Authentication.

You receive an HTTP 400 - Bad Request or HTTP 400 - Bad Request (Request Header too long) when accessing custom reports through IE 6 or higher on a...

Revised: August 24, 2022
4237184 - How to create an Exchange Public Folder Content and Attachments gathering

How to create an Exchange Public Folder Content and Attachments gathering

Revised: August 24, 2022
4210280 - How to: test for open relay on an SMTP server.

How to: test for open relay on an SMTP server.

Revised: August 24, 2022
4253301 - How To: Gather From Multiple OCS/Lync Pools that Share a single LCScdr Database.

Multiple Pools are shareing a single LCScdr database. When connecting MessageStats to each pool and running the default gahtering, information for...

Revised: August 24, 2022
4307003 - How to view the distribution of emails by Country?

How to view the distribution of emails by Country?

Revised: August 24, 2022
4235858 - How to verify the size of the Exchange databases that is reported in MessageStats?

How to verify the size of the Exchange databases that is reported in MessageStats?

Revised: August 24, 2022
4307024 - How to use the SETSPN command to manually register SPN host name?

If the SQL Service is configured with a Domain Run-As account you must register the SPN Manually  If the SQL Server Service is running under a...

Revised: August 24, 2022
4329090 - How to Upgrade the Task Execution Server?

How to Upgrade the Task Execution Server?

Revised: August 24, 2022
4319703 - How to upgrade the existing SQL server from SQL 2005 to SQL 2008 or 2008 R2

How to upgrade the existing SQL server that the MessageStats Database resides on from SQL 2005 to SQL 2008 or 2008 R2.

Revised: August 24, 2022
4336320 - How to upgrade and move a MessageStats Complete install to a Windows 2003 Server.

How to upgrade and move a MessageStats Complete install to a Windows 2003 Server.

Revised: August 24, 2022
4350781 - How to Update Credentials for the MessageStats Connection Server

This solution explains how to update credentials for the MessageStats Connection Server.

Revised: August 24, 2022
4338917 - How to Transfer Subscriptions to another user.

How to Transfer Subscriptions to another user.

Revised: August 24, 2022
4262406 - How to temporarily suspend tasks in MessageStats

Occasionally it may be necessary to suspend tasks. For example this might be necessary when an upgrade needs to take place (and the window between...

Revised: August 24, 2022
4274975 - How to shrink the size of a transaction log (.LDF) in SQL

SQL Transaction logs will grow indefinitely if left unchecked and can eventually use up all available space on the volume that contains the...

Revised: August 24, 2022
4236235 - How to show the size of mailboxes on a specific mailbox store

How to show the size of mailboxes on a specific mailbox store

Revised: August 24, 2022
4325420 - How to show only OCS enabled users in the Lync Report?

How to show only Office Communication Server (OCS) enabled users in the Lync Report?

Revised: August 24, 2022
4276247 - How to share out the Message Tracking logs for Exchange 2010.

How to share out the Message Tracking logs for Exchange 2010.

Revised: August 24, 2022
4229147 - How to setup Windows Authentication with use of Kerberos for accessing Web Reports

How to setup Windows Authentication through Kerberos for accessing the Web Reports.

Revised: August 24, 2022
4331325 - How to see when Tasks Fail by Email

Can I get an email when a Gathering Task Fails?

Revised: August 24, 2022
4340789 - How to run a report to get the average mailbox size per server

MessageStats How to run a report to get the average mailbox size per server

Revised: August 24, 2022
4247592 - How to run a report on size of a folder present in various mailboxes

Users' mailboxes have a folder with a specific name in Outlook. The requirement is to run a report on these mailboxes, to see how much space is...

Revised: August 24, 2022
4249772 - How to resolve issues or add users to your Company's Quest Support Portal account

Support Portal account has incorrect information or there are issues logging into the Support Portal. There is a need to add a new user to your...

Revised: August 24, 2022
4241114 - How to Report on all Distribution Lists without an Owner

How to Report on all Distribution Lists without an Owner Listed

Revised: August 24, 2022
4293445 - How to remove filter information from Subscription output?

How to remove filter information from Subscription output ?

Revised: August 24, 2022
4229596 - How to remove a Lotus Notes domain from the console and database

You are connected to a Lotus Notes domain that is no longer needed to gather information from. You need to remove it from the MessageStats console...

Revised: August 24, 2022
4333683 - How to remove a license key from the MessageStats v6.0 Database

How to remove a license key from the MessageStats v6.0 Database.

Revised: August 24, 2022
4338631 - How to register the MessageStats license key.

How to register the MessageStats license key.

Revised: August 24, 2022
4280828 - How to reduce the size of the MessageStats Database files after aging or purging data.

After deleting data from the MessageStats database the size on disk of the database stays the same. How can I reduce the size of the MessageStats...

Revised: August 24, 2022
4345011 - Phone numbers are not displayed in BlackBerry User Reports

When running the BlackBerry Users Report you will notice that the Phone Number column is empty.

Revised: August 24, 2022
4324186 - Being Promtped for Credentials when accessing Website from Remote Browser.

You are able to access the reports from the Local server but when you access them from the Remote server is prompts for Credentials. Seeing the...

Revised: August 24, 2022
4327657 - Basic Remote Powershell troubleshooting steps for Lync Servers.

Basic Remote PowerShell cmdlets to test if you can connect to you Lync pool.

Revised: August 24, 2022
4272288 - Authentication error when accessing web reports remotely. Error: "401 - Unauthorized: Access is denied due to invalid credentials."

When trying to access the Web Reports remotely you receive the following error. "401 - Unauthorized: Access is denied due to invalid credentials...

Revised: August 24, 2022
4254545 - Auditing on a domain which is also included in the Internal namespaces list produces no results

Added a domain in the Domain Auditing tab. This domain is also in the Internal Namespaces list. Running a report on this domain (Internet...

Revised: August 24, 2022
4228180 - Audit Item by Size Report not returning data.

When running the Audit Item by Size Report, it keeps returning no data found.

Revised: August 24, 2022
4327737 - At Glance report

Revised: August 24, 2022
4213309 - How to re-import or parse tracking logs that are already archived, without putting them back on t

How do I parse tracking logs that are either already archived, or re-parse tracking logs that MessageStats may have failed to read and delete...

Revised: August 24, 2022
4326527 - How to move the Tasks from one MessageStats system to another

How to move the Tasks from one MessageStats system to another.

Revised: August 24, 2022
4327606 - How to move the MessageStats Database from one SQL Server to another

You would like to move the MessageStats database to a different SQL server.

Revised: August 24, 2022
4268053 - How to move the Messagestats database to a new drive on the same SQL server.

How to move the database from one drive location to a new drive on the same SQL server.

Revised: August 24, 2022
4319259 - How to move the MessageStats database files to a new drive.

How to move the MessageStats database files to a new drive.

Revised: August 24, 2022
4327633 - How to move the Console, Service, Tasks to a new Server.

How to move the Console, Service, Tasks to a new Server.

Revised: August 24, 2022
4261544 - How to move MessageStats database to another location on the same server on a SQL 2000 server?

How to move MessageStats database to another location on the same server on a SQL 2000 server?

Revised: August 24, 2022
4247598 - How to move MessageStats database to another location on the same server on a SQL 2005 server?

How to move MessageStats database to another location on the same server on a SQL 2005 server?

Revised: August 24, 2022
4223524 - How to move MessageStats Database from SQL express to SQL 2005

Instructions for moving MessageStats Database from SQL express to SQL 2005

Revised: August 24, 2022
4247613 - How to move (migrate) the MessageStats Database to a new location.

How to move (migrate) the MessageStats database to a new location.

Revised: August 24, 2022
4344234 - How to Monitor MessageStats Tasks Execution Status

This article describes how to monitor MessageStats tasks execution status.

Revised: August 24, 2022
4235258 - How to modify Subscriptions

How to modify Subscriptions

Revised: August 24, 2022
4247948 - How to migrate from Messagestats 6.5.1 to a new Messagestats 6.8.1 server

Require further information on the process for Migrating from an existing MessageStats 6.x server to a new MessageStats 6.8.1 server.

Revised: August 24, 2022
4237462 - How to merge license files together, or request a new or updated license

How to merge license files together, or request a new or updated license, for a Quest product you are currently licensed for.

Revised: August 24, 2022
4344863 - How to manually upgrade to version 6.5.1 Database on both clustered and non-clustered SQL 2000 &a

How to manually upgrade to version 6.5.1 Database on both clustered and non-clustered SQL 2000 &amp; SQL 2005 Servers

Revised: August 24, 2022
4336375 - How to manually upgrade the MessageStats database to the latest version

How to manually upgrade the MessageStats database to the latest version on both "clustered" and "non-clustered" SQL 2005, SQL 2008 and SQL 2012...

Revised: August 24, 2022
4236338 - How to manually upgrade the OWA Report Pack

How to manually upgrade the OWA Report Pack

Revised: August 24, 2022
4236227 - How to manually upgrade the Windows Mobile Report Pack

How to manually upgrade the Windows Mobile Report Pack

Revised: August 24, 2022
4235653 - How to manually upgrade the BlackBerry Report Pack

How to manually upgrade the BlackBerry Report Pack

Revised: August 24, 2022
4210999 - How to manually run data aging against the Messagestats database.

I am not able to or do not have permissions to delpoy the sql jobs to the sql server. How can I manually run the data aging jobs against the...

Revised: August 24, 2022
4247090 - How to manually migrate to version 6.1.1 Database on both clustered and non-clustered SQL 2005 Se

How to manually migrate to MessageStats v6.1.1 Database on both clustered and non-clustered SQL 2005 Servers?

Revised: August 24, 2022
4340559 - How to manually migrate to MessageStats v6.0 Database on both clustered and non-clustered SQL 200

How to manually migrate to MessageStats v6.0 database, on both clustered and non-clustered SQL 2000 Servers.

Revised: August 24, 2022
4333764 - How to manually migrate to MessageStats v6.0 Database on both clustered and non-clustered SQL 200

How to manually migrate to MessageStats v6.0 Database on both clustered and non-clustered SQL 2005 Servers?

Revised: August 24, 2022
4307079 - How to manually install the Report Pack for Lotus Notes Database on both clustered and non-cluste

How to manually install the MessageStats Report Pack for Lotus Notes Database on both clustered and non-clustered SQL Servers

Revised: August 24, 2022
4212873 - How to manually create the groups used by the Messagestats database.

How to manually create the groups used by the Messagestats database.

Revised: August 24, 2022
4319283 - How to manually create a Microsoft SQL Job to Age your Statistical and Auditing data.

If your database is getting to large and you would like to get rid of some data but don't have sysadmin rights on the SQL Server to deploy the...

Revised: August 24, 2022
4271765 - How to Manually configure Data aging with SQL Express and the Lotus Notes Report Pack.

How to Manually configure Data aging with SQL Express for the Lotus Notes Report Pack.

Revised: August 24, 2022
4253517 - How to integrate MessageStats Reports with Sharepoint

How to integrate MessageStats Reports with Sharepoint?

Revised: August 24, 2022
4219657 - How to install Web Reports using a site other than the Default Site

Need to install the reports on a site other than the Default Website that is listening on a port other than port 80

Revised: August 24, 2022
4319308 - How to install the Send Mail - PostFix report pack.

Below is instructions to show you how to install the SendMail - Post Fix Report Pack. Note: This shows installing the SendMail and PostFix...

Revised: August 24, 2022
4319171 - How to install the Windows Mobile Report Pack.

Below is instructions to show you how to install the Windows Mobile Report Pack. Note: This shows installing the Windows Mobile Report pack 7.2...

Revised: August 24, 2022
4319335 - How to install the Outlook Web Access (OWA) Report Pack.

Below is instructions to show you how to install the Outlook Web Access (OWA) Report Pack. Note: This shows installing the Outlook Web Access...

Revised: August 24, 2022
4319135 - How to install the OCS-LYNC Report Pack.

Below is a instructions to show you how to install the OCS-LYNC Report Pack. Note: This shows installing the OCS-LYNC pack 7.2  but is the same...

Revised: August 24, 2022
4319293 - How to Install the BlackBerry report pack

How to Install the BlackBerry report pack Note: This shows installing the BlackBerry Report Pack 1.1.1 but is the same process for installing...

Revised: August 24, 2022
4319123 - How to Install the Archive Manager report pack

How to Install the Archive Manager report pack Note: This shows installing the Archive Manager Report Pack 1.3.2 but is the same process for...

Revised: August 24, 2022
4333646 - How to import tracking log files from another location then the default share on the Exchange ser

How to import tracking log files from another location then the default share on the Exchange server

Revised: August 24, 2022
4213238 - How to give users access to the MessageStats Web Reports or prevent users from accessing the reports

How can I give certain users access to the reports and prevent other users from accessing them.

Revised: August 24, 2022
4258380 - How to Generate a Report showing Mailbox Database growth over a period of time

Can MessagStats Generate a Report or Graph that will show the growth of Exchange Mailbox Databases over time?

Revised: August 24, 2022
4217408 - How to generate a report to list Full Mailbox Access on a certain mailbox

How to generate a report to list who has Full Mailbox Access permission on a certain mailbox

Revised: August 24, 2022
4266445 - How to find your license number for MessageStats

The purpose of this article is to show you how to find your license file number in MessageStats

Revised: August 24, 2022
4280454 - How to find the database a deleted mailbox resided on?

How can I find the database that a mailbox was on before it was deleted.

Revised: August 24, 2022
4235972 - How to filter the Windows Mobile Email Activity reports by Device Type

How to filter the Windows Mobile Email Activity reports by Device Type

Revised: August 24, 2022
4350775 - How to exclude Domains from the "Top Internet Domains" and "Internet Domain Auditing" Reports

This article describes how to exclude a Domain from the "Top Internet Domains" and "Internet Domain Auditing" reports.

Revised: August 24, 2022
4350634 - How to Exclude Hidden Mailboxes from Duplicate Display Name Report

This article describes how to exclude hidden mailboxes from Duplicate Display Name Report

Revised: August 24, 2022
4229773 - How to enable Trace debug level logging and/or collect gathering task log files for analysis

You would like to collect the standard gathering task logs for review or for addtional logging you would like to enable Trace Level logging and...

Revised: August 24, 2022
4243127 - How to Enable Domain Auditing

How to Enable Domain Auditing

Revised: August 24, 2022
4307033 - How to enable ASPs (Active Server Pages) in IIS (Internet Information Services) 6.0

ASP is disabled by default in IIS 6. This article describes how to enable ASPs.

Revised: August 24, 2022
4333552 - How to do historical Mailbox Audit gathering?

MessageStats How to do historical Mailbox Audit gathering?

Revised: August 24, 2022
4236377 - How to disable the Reindex or Defragment job

How to disable the Reindex or Defragment job

Revised: August 24, 2022
4346538 - Is it possible to customize the "Corporate Exchange at a Glance" Report?

Is it possible to customize the "Corporate Exchange at a Glance" Report?

Revised: August 24, 2022
4261736 - Is it Possible to Collect Item Counts for Folders without Content and Attachment Gatherings

Is it possible to get item counts for common folders (inbox/deleted/calendar/sent) without using the provided content analysis task?

Revised: August 24, 2022
4325199 - Is it possible to add the external domain name dynamically into audit domain list ?

How to add the external domain name dynamically into audit domain list? 

Revised: August 24, 2022
4298796 - Is is possible to filter Mailbox Attachments - Attachment Count by size report by OU?

Is is possible to filter Mailbox Attachments - Attachment Count by size report by OU?

Revised: August 24, 2022
4264561 - Is integration with System Centre Operations Manager (SCOM) 2007 possible?

Does MessageStats integrate with System Centre Operations Manager (SCOM) 2007?

Revised: August 24, 2022
4319735 - Is Exchange 2013 CU17 supported with Messagestats 7.4.1

Is Exchange 2013 CU17 supported with Messagestats 7.4.1

Revised: August 24, 2022
4230323 - Is Exchange 2010 Service Pack 3 (SP3) supported?

Is Exchange 2010 Service Pack 3 (SP3) supported?

Revised: August 24, 2022
4340688 - Internet Reports displaying No matching records found after a gathering

Internet reports displaying no matching records found after a gathering

Revised: August 24, 2022
4275927 - Internet Explorer Warning: "Stop running this script? A script on this page is causing Interne

When opening the default MessageStats report page Internet Explorer hangs for a few minutes untill you receive a dialog box with the following...

Revised: August 24, 2022
4216873 - Filter dialog window locks up after selecting a large number of items to filter a report by.

On the Mailbox Audit Sent/Received reports if you select a large number of MailboxDNs and going back into it to deselect a few or select more, the...

Revised: August 24, 2022
4327415 - Failed to retrieve the MAPI access control list for folder ''. Error '0x80004005' occurred

During the Exchange Public Folders Gathering Task you will see the error below. Extended information was found for the last MAPI error...

Revised: August 24, 2022
4268510 - Failed to retrieve the CAS server internal hostname... Exchange 2013

When try to validate the Exchange 2013 environment, it fails and  the following error is received showed in the log. "Failed to retrieve the CAS...

Revised: August 24, 2022
4340720 - Failed to gather mailbox/public folder data; Logon Error; 0x80072030 There is no such object...

When MessageStats tried to log on to the System Mailbox to gather Mailbox and Public Folder data, the logon failed with the error; Logon Error...

Revised: August 24, 2022
4267529 - Failed to execute the remote PowerShell command

When running Mailbox Security or Mailbox gathering several gathering tasks will fail with the error "Failed to execute the remote PowerShell...

Revised: August 24, 2022
4260730 - Existing Messagestats database are renamed if they are not upgradable

Existing Messagestats database are renamed if they are not upgradable

Revised: August 24, 2022
4333796 - Executive Summaries, Capacity Report Charts are showing zeros for the Month, why?

Executive Summaries, Capacity Report Charts are showing zeros for the Month, why? Average Growth Rate Average Public Store Growth Rate...

Revised: August 24, 2022
4275743 - Exchange Server Validation task Error "Already connected to the organization"

When running your "Exchange Server Validation" task you receive the following errors. Already connected to the organization.  Time Component...

Revised: August 24, 2022
4342250 - Exchange Server Availability information is not available in MOM Reports

When running the Server Availability Report in MessageStats Reports, the report returns no matching records

Revised: August 24, 2022
4222578 - Exchange Organizations node does not exist in the MessageStats console

Attempting to establish connection to the Exchange organization, however the Exchange Organizations node does not exist in the MessageStats Console.

Revised: August 24, 2022
4229471 - Exchange Mailbox Content and Attachments Gathering fails with "The following error occurred durin

When running Exchange Mailbox Content and Attachments gathering against an Exchange 2003 Server with Service Pack 2, it will fail shortly with...

Revised: August 24, 2022
4342496 - Exchange at a Glance fails and gives a runtime error %component% is null or not an object

After adding the Time Comparison of Organization Messages Distribution Summary Graphs to the Configure Parts Section of the Exchange at a Glance...

Revised: August 24, 2022
4275575 - Exchange ActiveSync Report pack error: "The following error occurred during the processing of a given gathering: Method not found"

When running an Exchange ActiveSync gathering task you get the following error: The following error occurred during the processing of a given...

Revised: August 24, 2022
4329232 - Exchange 2010 Public Folder gathering will complete with warning if one Exchange server containing a

For Exchange 2010 Public Folder gatherings, if one Exchange server containing a public folder database is unavailable (such as down for...

Revised: August 24, 2022
4324150 - Exchange 2010 SP3 Supported in MessageStats 7.1?

Is Exchange 2010 SP3 supported on MessageStats 7.1

Revised: August 24, 2022
4319572 - Exchange 2007 Environment - Exhausted results while trying to find a system mailbox user

When trying to enumerate the organization in a native Exchange 2007 environment, this error message may be seen: "Exhausted results while trying...

Revised: August 24, 2022
4213172 - error "the client operation failed mapi_e_no_support".

You receive the following error during the Exchange Mailbox Content and Attachment gathering - "the client operation failed mapi_e_no_support".

Revised: August 24, 2022
4247231 - Errors: "Unable to find any private information stores"; "Failed to log on to MAPI"

When running Mailbox Gathering the following errors are encountered: "Unable to find any private information stores" "Failed to log on to MAPI...

Revised: August 24, 2022
4304554 - Errors occur when gathering mailboxes and public folders: "unknown system error 0X80040115...Offi

When gathering from Exchange 5.5 Servers, the following errors occurs during mailbox and public folder gathering: "unknown system error...

Revised: August 24, 2022
4336604 - Errors during gathering: "Error Code: 0x80004005, Error Message: LDAP Error '0x51' occurred"

The following errors occurred during a gathering: "Probable Cause: The specified computer is off-line or network problems are preventing...

Revised: August 24, 2022
4335860 - Errors during gathering: "Error Code: 80004005, Error Message: General network error.

The following error(s) can be observed in the log file for a failed task: Component: SQL Database HResult: 80004005 .....Error executing SQL...

Revised: August 24, 2022
4298947 - Errors during gathering: "An error occurred in trying to enumerate the Exchange Mail Enabled Obje

The following errors occur during gathering: "An error occurred in trying to enumerate the Exchange Mail Enabled Objects: An error occurred...

Revised: August 24, 2022
4241025 - Errors After Installing/Upgrading MessageStats 5.0 Beta Console to 5.0 RTM Version.

After Installing/Upgrading MessageStats 5.0 Beta Console to MessageStats 5.0 RTM (Release To Market) Version the User Receives the following...

Revised: August 24, 2022
4336389 - Error: Unable to switch to the security context specified for server 'ServerName'. Win32 Error.

During a gathering the following error appears: Unable to switch to the security context specified for server 'ServerName'. Please check the...

Revised: August 24, 2022
4219773 - Error: Unable to configure property page for connection server error loading configur

In an environment where Exchange 2007 or Exchange 2010 has recently been introduced, you recieve the error: Unable to configure property page for...

Revised: August 24, 2022
4280213 - Error: The subscriptions for this account are no longer valid.

When changing account used to connect to Office 365 you get the following error. Error: The subscriptions for this account are no longer valid.

Revised: August 24, 2022
4340535 - Error: The application build does not match the database build in Database Maintenance Utility

After installing v5.5.0 the following error is produced when in the Database Maintenance Utility, The application build does not match the...

Revised: August 24, 2022
4267957 - Error: System.UnauthorizedAccessException: Access to the path u_exXXXXXXXXX.log is denied.

During an IIS log file gathering the task fails with the following error: The following error occurred in trying to execute a given task: Quest...

Revised: August 24, 2022
4338791 - Error: SQL server not found. 6 08001 Microsoft OLE DB Provider for ODBC Drivers

When launching the Web Reports, the following error is returned, SQL server not found. 6 08001 Microsoft OLE DB Provider for ODBC Drivers...

Revised: August 24, 2022
4338567 - Error: Permission denied on object 'T_LogJopurnal', database 'MessageStats'

The following error is reported when trying to run a gathering "Messagestatsservice.exe Error: EOleException Source:Microsoft OLE Provider for...

Revised: August 24, 2022
4340567 - Error: EOSError Message:System Error. Code: 64.The specified network name is no longer available

The following error is reported when during the gathering of tracking logs from the Exchange Server: Error: EOSError Message:System Error. Code...

Revised: August 24, 2022
4330967 - Error: Cannot update license. Please supply a valid license or contact us. 

Error: Cannot update license. Please supply a valid license or contact us.  

Revised: August 24, 2022
4294694 - ERROR: Cannot insert the value NULL into column 'AuditOperationID', table 'MessageStats.dbo.T_BPOS_MailboxAuditAdmin'; column does not allow nulls.

After running the gathering for Microsoft Online report pack received the following errors. The following error occurred during the processing...

Revised: August 24, 2022
4248225 - Error: Cannot find report file

While trying to run a subscription you may receive an error in Event Viewer similar to: Event Type: Error Event Source: QSchedExec Event...

Revised: August 24, 2022
4324287 - Error: 1904, qmsConsoleOCS.PoolConnectionRes.dll failed to register.

When trying to install the Office Communication Server report pack you may get this error message: "Error 1904. Module C:\Program Files (x86...

Revised: August 24, 2022
4338459 - Error: "[Microsoft][ODBC SQL Server Driver][SQL Server]Execute permissions denied on object 'xp_s

Error received when attempting to delete data from database: "[Microsoft][ODBC SQL Server Driver][SQL Server]Execute permissions denied on...

Revised: August 24, 2022
4304627 - Error: "[Microsoft][ODBC SQL Server Driver][SQL Server]EXECUTE permission denied on object 'xp_se

The following error occurs when attempting to re-index or defrag the Messagestats database: "[Microsoft][ODBC SQL Server Driver][SQL Server...

Revised: August 24, 2022
4265064 - Error: "User does not have permission to perform this action. Error creating linked server"

When trying to establish a connnection to the OCS, Lync pool or Archive Manager you recieve the following error: "User does not have permission...

Revised: August 24, 2022
4336377 - Error: "Unknown system error. (0x80040115)...Context: Obtaining interface to the Mailbox Resource

Error during gathering: "Unknown system error. (0x80040115) Probable Cause: The Information Store or Directory service on the Exchange server...

Revised: August 24, 2022
4368519 - Error: "Unexpected error while attempting to read from the database (0x80040217)"

Error while using some Messagestats Webreports: Unexpected error while attempting to read from the database (0x80040217) The conversion of...

Revised: August 24, 2022
4336403 - Error: "Unable to retrieve the address book entry ID for All Public Folders Unknown system error.

'Unable to retrieve the address book entry ID for All Public Folders\PF Folder\PF Folder\PF Folder\PF Folder\PF Folder. Unknown system error...

Revised: August 24, 2022
4264707 - Error: "Unable to load the license DLL: Class not registered" while opening web reports

Error: Unable to load the license DLL: Class not registered while opening web reports.

Revised: August 24, 2022
4282720 - ERROR: "Unable to connect to an Exchange Server"

When trying to enumerate your Exchange Organization you may receive an error message "Unable to connect to an Exchange Server"

Revised: August 24, 2022
4326579 - ERROR: "Unable to connect to an Exchange Server"

When trying to enumerate your Exchange Organization you may receive an error message "Unable to connect to an Exchange Server"

Revised: August 24, 2022
4276063 - Error: "This program cannot display the webpage" "HTTP Error 404.0 - Not Found"

When trying to view Reports in the MessageStats console you receive the error: "This program cannot display the webpage" or "HTTP Error 404.0...

Revised: August 24, 2022
4261837 - Error: "The system cannot find the path specified" when attempting to set Filter Defaults in Mess

On a server where the Archive Manager website is installed this behaviour may be noticed: Error: "The system cannot find the path specified...

Revised: August 24, 2022
4338719 - Error: "The Server Mail Traffic processor is missing some pre-requisite information: Exchange Sit

Errors during processing: "The following error occurred in the execution of the General Processing data source: The following error occurred...

Revised: August 24, 2022
4332737 - Error: "The RPC server is unavailable (0x800706ba)"

During mailbox and public folder gatherings, the following error occurs: "The RPC server is unavailable (0x800706ba)".

Revised: August 24, 2022
4333812 - Error: "The following Public Folder object could not be stored in the database as it did not have

Error when processing Public Folders: "The following Public Folder object could not be stored in the database as it did not have the mimimum...

Revised: August 24, 2022
4262298 - Error: "The following Information Store Mailbox object could not be stored in the database as it

During a Default gathering the following error may be obtained in the logs: "The following Information Store Mailbox object could not be stored...

Revised: August 24, 2022
4287717 - Error: "The following error occurred before the main processing of the given gathering"

After creating a new Task Execution server and attempting to run a gathering, the gathering fails with the following message. "The following...

Revised: August 24, 2022
4338890 - Error: "Service Unavailable" when attempting to access MessageStats Reports web site.

MessageStats Reports is up and running, then suddenly stops working. When attempting to access the web site the page only comes up with a HTTP 503...

Revised: August 24, 2022
4233692 - Error: "Service Quest MessageStats Scheduler Service failed to install with error:

When trying to install MessageStats 6.9.0, you encounter the error "Service Quest MessageStats Scheduler Service failed to install with error...

Revised: August 24, 2022
4211747 - Error: "QMSExec.exe - Unable To Locate Component : This application has failed to start because O

You recieve the following error in the Application event log on the Messagestats server. Event Type: Information Event Source: Application...

Revised: August 24, 2022
4320274 - ERROR: "Please note that the given task log cannot be shown as the task logging share configurati

When moving a Task Execution Server from one server to another, the database will keep a record of the old task execution server NetBIOS name and...

Revised: August 24, 2022
4338941 - Error: "Performance Counter library error '0xc0000bdb' (Access denied) occurred".

"Event Type: Error Event Source: MessageStats Event Category: None Event ID: 1000 Date: 3/17/2006 Time: 1:29:07 AM User: N/A Computer...

Revised: August 24, 2022
4333876 - Error: "Performance Counter library error '0x800007d5' occurred".

"Event Type: Error Event Source: MessageStats Event Category: None Event ID: 1000 Date: 3/17/2006 Time: 2:05:02 AM User: N/A Computer...

Revised: August 24, 2022
4236522 - Error: "Object reference not set to an instance of an object"

When gathering against Exchange 2010, the Exchange Databases task fails with the error: "Object reference not set to an instance of an object"

Revised: August 24, 2022
4294589 - Error: "MMC could not create the snap-in" when opening the MessageStats console after an upgrade.

After you finished the upgrade installation process successfully and try to open the MessageStats console, you are prompted the following error...

Revised: August 24, 2022
4211113 - Error: "Microsoft .Net Framework version 1.1 must be installed on the IIS server that hosts this

Error received when operating MessageStats Reports on an IIS server on which Windows Media Server has been installed: "Microsoft .Net Framework...

Revised: August 24, 2022
4301908 - Error: "Login failed for SQL Server login 'Mstats'. The password for this login has expired"

Error while opening Web Reports for Archive Manager Reporting Pack: Login failed for SQL Server login 'Mstats'. The password for this login has...

Revised: August 24, 2022
4338803 - Error: "LDAP Error '0x51' occurred | Error: The RPC server is unavailable | ValidateServerLogon r

Error received while trying to connect to the exchange server" "Error: LDAP Error '0x51' occurred. Context: Connect the LDAP connection...

Revised: August 24, 2022
4338788 - Error: "LDAP Error 0x31 when using the Security Context Account during a Mailbox gathering

Error received when using the Security Context Account during a Mailbox gathering: "Mailboxes with LDAP Error: 0x31 occurred."

Revised: August 24, 2022
4340813 - Error: "Intra-query parallelism caused your server command (process ID #58) to deadlock."

The following error is reported when rendering reports, Error "Unexpected error while attempting to read from the database." "Intra-query...

Revised: August 24, 2022
4304010 - Error: "HTTP 404 Error - File or directory not found" while opening MessageStats Reports

Encounter "HTTP 404 Error - File or Directory not found" error while opening Messagestats Reports web site.

Revised: August 24, 2022
4340703 - Error: "Faulting application MessageStatsService.exe, version 5.6.0.11252, faulting module unknow

An Application error is received multiple times in the Server.log and the Service is stopped: "Event Type: Error Event Source: Application...

Revised: August 24, 2022
4306906 - Error: "Fatal Error during Uninstallation" while attempting to uninstall MessageStats

  Error: "Fatal Error during Uninstallation" while attempting to uninstall MessageStats    

Revised: August 24, 2022
4234422 - Error: "Failed to get Registry value ApplicationRootPath"

Trying to view the MessageStats Reports from a computer other than the MessageStats server using an account that is not a local Administrator...

Revised: August 24, 2022
4338746 - Error: "Executing SQL Statement - Message: User does not have permission to perform this operatio

Error received in the log file when running a stored procedure and gatherings are not updating the Exchange at a Glance website. "Server Name...

Revised: August 24, 2022
4333780 - Error: "Extended MAPI Error Description: The client operation failed.; 1281Probable Cause: Unexpe

Error received in the log files when trying to gather Public Folder data: "Extended MAPI Error Description: The client operation failed...

Revised: August 24, 2022
4211002 - Error: "Extended MAPI Error Description: An unexpected error has occurred. MAPI was unable to lo

Error received when trying to Connect to an Exchange Server to discover the Organization: "Extended MAPI Error Description: An unexpected error...

Revised: August 24, 2022
4275907 - Error: "Error in Executing SQL Statement - Message: Violation of PRIMARY KEY constraint 'PK_T_

During the Exchange 2007/2010 Tracking Log task you receive the following error.   Exchange 2007/2010 Tracking Log The following error...

Revised: August 24, 2022
4301562 - Error: "Error 1904. Module C:\Program Files\Common Files\Quest Shared\Web Reports\4.3\QSWebWizard

Error received during the installation of MessageStats Web Reports: "Error 1904. Module C:\Program Files\Common Files\Quest Shared\Web Reports...

Revised: August 24, 2022
4327010 - Error: "Error 0x80070005 Access is denied Calling GetMAPIMailboxTable()".

Error received when gathering the Mailbox Table information on an Exchange Server. "Error 0x80070005 Access is denied Calling...

Revised: August 24, 2022
4306814 - Error: "EOleException Source:LPMFramework An error occurred in trying to enumerate the Informatio

Error received during he Information Store gathering for a particular Server: Error: EOleException Source:LPMFramework.LPMHost Message...

Revised: August 24, 2022
4304350 - Error: "Could not allocate new page for database 'Messagestats'. There are no more pages availabl

The following error occurs when attempting to add a new server in the Messagestats console: "Could not allocate new page for database...

Revised: August 24, 2022
4212881 - Error: "Class not registered" when selecting defrag or reindex jobs.

In the MessageStats console, under Database Management, when you click on Defrag or Reindex, it returns and error stating: "Class not registered".

Revised: August 24, 2022
4338627 - Error: "An error occurred in trying to enumerate the Public Folders: Unknown system error. (0x800

The following error occurs during Public Folder gathering: "MessageStatsService.exe Error: EOleException Source:LPMFramework.LPMHost Message...

Revised: August 24, 2022
4338607 - Error: "An error occurred for the following mailbox (CN=UserName,OU=Department,OU=City,OU=Group,D

During a gathering the following error is produced, An error occurred for the following mailbox (CN=UserName,OU=Department,OU=City,OU=Group...

Revised: August 24, 2022
4219471 - Error: "An error occurred in finding the file, \\&lt;SERVERNAME&gt;\&lt;ADMINISTRATIVE_SHARENAME&

The Exchange Information Stores task records the following error in the logs: "An error occurred in finding the file, \\<SERVERNAME...

Revised: August 24, 2022
4368480 - Error: " 006~ASP 0117~Server.CreateObject Failed~8007007e"

When accessing reports the following error is produced, "Error 006~ASP 0117~Server.CreateObject Failed~8007007e"

Revised: August 24, 2022
4211019 - Emails sent to secondary email addresses of a Distribution Group not taken into account as Last Mail received

If emails are sent to a secondary email adderss of a Distribution List (DL) / Distribution Group they are not counted in the Distribution list...

Revised: August 24, 2022
4332702 - Email Subscriptions not being sent - Error: "A problem occurred while delivering the subscription

When running a subscription that is setup to e-mail the report, the following error occurs: "A problem occurred while delivering the subscription...

Revised: August 24, 2022
4280816 - During Install or Upgrade you recieve the error: "The System was unable to add Members to the Mes

During Install or Upgrade you receive the error: "The System was unable to add Members to the MessageStats Admin Group".

Revised: August 24, 2022
4340712 - During a Tracking Log gathering it copies over the file but then fails because the file is no lon

When a gathering occurs, it reports that the file copy of the tracking log was successful; however, looking in the tracking log cache (Program...

Revised: August 24, 2022
4339004 - Duplicate Gathering Servers showing in Recurrence Settings and\or Message stating that the Exchan

Under Tools | Manage | Recurrence Settings in the MessageStats console, there appears to be a number of entries for Gathering Server and some...

Revised: August 24, 2022
4340506 - Duplicate entries are returned when running Storage Report with Most Recent Date Filter

Duplicate entries are returned when running Storage Report with Most Recent Date Filter

Revised: August 24, 2022
4253200 - Does the Web Reports console require SQL Server Reporting Services

Is SQL Server Reporting Services (SSRS) a requirement?

Revised: August 24, 2022
4261797 - Does the order of upgrading multiple Task execution servers in a large environment matter?

When upgrading multiple task execution servers is there any particular order to the upgrade of the Task Execution servers?

Revised: August 24, 2022
4248010 - Does the OWA Report Pack for Messagestats support OWA use through ISA 2004?

Does the OWA Report Pack for Messagestats support OWA use through ISA 2004?

Revised: August 24, 2022
4230362 - Does the MessageStats Report Pack for OCS have the ability to report on conferences scheduled for

Would like to pull specific reports about OCS Conferences scheduled for a future date(s).

Revised: August 24, 2022
4240948 - How to allow WMI through a firewall

Tasks that use WMI are failing to complete successfully when going through a firewall. 

Revised: August 24, 2022
4223985 - How to Add, Remove and Change the order of Report Fields

How to Add, Remove and Change the order of Report Fields

Revised: August 24, 2022
4302244 - How to add multiple mailboxes to the Mailbox Auditing Console?

How to add multiple mailboxes to the Mailbox Auditing Console?

Revised: August 24, 2022
4347279 - How MessageStats calculates the license consumption.

This article describes how MessageStats calculates the license consumption.

Revised: August 24, 2022
4268067 - How is the Time Displayed for Canned Reports

It has been mentioned that canned (out-of-box) reports display the time as Greenwich Means Time (GMT)/UTC. The display of Local Time is available...

Revised: August 24, 2022
4321848 - How does the type of MAPI provider affect the mailbox security gathering on an Exchange 2007 mail

There are different type of MAPI providers. How does each of them affect the mailbox security gathering?

Revised: August 24, 2022
4330087 - How does the orphaned mailbox report and how does it work?

What is the orphaned mail report and how does MessageStats process the information?

Revised: August 24, 2022
4336371 - How does the "End time" work when scheduling a Gathering task?

An End time is set in a Scheduled task, the task does not end (stop) at the specified end time. 

Revised: August 24, 2022
4264504 - How does Quest MessageStats count recipients in reports?

This article describes how does Quest MessageStats counts recipients in reports.

Revised: August 24, 2022
4298925 - How does Messagestats retrieve the mailbox delegate information used in the Mailbox Delegates rep

\How does Messagestats retrieve the mailbox delegate information used in the Mailbox Delegates report?

Revised: August 24, 2022
4336630 - How does MessageStats determine if an Exchange 5.5 installation is in mixed or native mode?

How does MessageStats determine if an Exchange 5.5 installation is in mixed or native mode?

Revised: August 24, 2022
4306417 - How does Messagestats determine which mailboxes appear in the "Inactive Mailboxes" report?

How does Messagestats determine which mailboxes appear in the "Inactive Mailboxes" report?

Revised: August 24, 2022
4255940 - How does messagestats determine system messages from tracking log ?

How does messagestats determine system messages from tracking log ?

Revised: August 24, 2022
4234801 - How does MessageStats determine which Distribution Lists appear in the Distribution Groups | Inactive Groups

How does MessageStats determine which Distribution Lists appear in the Distribution Groups | Inactive Groups | By Distribution List report?

Revised: August 24, 2022
4288751 - How do I upgrade to MessageStats 6.1.1 in a distributed environment?

What is the process for upgrading to MessageStats 6.1.1 from 6x when SQL is not on the same server as MessageStats?

Revised: August 24, 2022
4327529 - Does the Archive Manager report pack support Archive Manager 5.X

Does the Archive Manager report pack support Archive Manager 5.X

Revised: August 24, 2022
4327636 - Does the 'Top Users of Distribution Groups By Messages' count SMTP sent messages?

Does the 'Top Users of Distribution Groups By Messages' count SMTP sent messages?

Revised: August 24, 2022
4304307 - Does the account running the Quest Messagestats service need Administrator rights on the Exchange

Does the account running the Quest Messagestats service need Administrator rights on the Exchange servers it will gather information from?

Revised: August 24, 2022
4280483 - Does Quest MessageStats Report Pack for Sendmail and Postfix support ssh key authentication?

Does Quest MessageStats Report Pack for Sendmail and Postfix support ssh key authentication?

Revised: August 24, 2022
4338921 - Does purging the database shrink the size?

Does purging the database shrink the size?

Revised: August 24, 2022
4332229 - Does OWA Reports include Username information?

Does Outlook Web Access (OWA) Reports include Username information?

Revised: August 24, 2022
4336443 - Does not want to provide Authentication between domains for reports, prompting for credentials

Does not want to provide Authentication between domains for reports, prompting for credentials.

Revised: August 24, 2022
4287641 - Does Messagestats Lotus Notes Report Pack require Microsoft Exchange to be installed?  

Does Messagestats Lotus Notes Report Pack 2.0 require Microsoft Exchange to be installed in the Organization?  

Revised: August 24, 2022
4302086 - Does MessageStats v 6.5.1 support SQL 2005 SP3?

Does MessageStats v 6.5.1 support SQL 2005 SP3?

Revised: August 24, 2022
4298664 - Does MessageStats support Transparent Data Encryption (TDE) feature in SQL Server 2008 with the M

Does MessageStats support Transparent Data Encryption (TDE) feature in SQL Server 2008 with the MessageStats database?

Revised: August 24, 2022
4281077 - Does MessageStats support Windows 2012 R2?

Does MessageStats support Windows 2012 R2?

Revised: August 24, 2022
4249295 - Does MessageStats support Windows Server 2012?

Does MessageStats support Windows Server 2012?

Revised: August 24, 2022
4247880 - Does MessageStats use OpenSSL

Does Messagestats 7.x use OpenSSL for any of it's functionality

Revised: August 24, 2022
4266602 - Does MessageStats support Server 2016?

Using MessageStats 7.4.1 on Windows Server 2016 users are noticing that some pages for reports (example report being a Mailbox Quota/Size report...

Revised: August 24, 2022
4237236 - Does MessageStats support SCOM?

Does MessageStats support SCOM for Gathering?

Revised: August 24, 2022
4212869 - Does Messagestats support SQL Always On functionality in SQL 2012?

We want to use SQL Always On functionality is this supported for use with Messagestats?

Revised: August 24, 2022
4324009 - Does MessageStats support 2008 R2 forest functional level?

Does MessageStats support 2008 R2 forest functional level?

Revised: August 24, 2022
4280834 - Does MessageStats support installation on Windows Server 2012

Does MessageStats support installation on Windows Server 2012

Revised: August 24, 2022
4271867 - Does MessageStats support I-Mail by IPSwitch

Does MessageStats support IPSwitch IMail Server?

Revised: August 24, 2022
4267893 - Does MessageStats Support Exchange 2010 Service Pack 1

Does MessageStats Support Exchange 2010 Service Pack 1

Revised: August 24, 2022
4262162 - Does MessageStats support Exchange 2016?

Does MessageStats support Exchange 2016?

Revised: August 24, 2022
4247221 - Does MessageStats support Exchange 2013 Service Pack 1 (SP1)?

Does MessageStats support Exchange 2013 Service Pack 1 (SP1)?

Revised: August 24, 2022
4306997 - Does MessageStats Report Pack for OCS only support SQL authentication when connecting to the OCS

Does MessageStats Report Pack for OCS only support SQL authentication when connecting to the OCS database?

Revised: August 24, 2022
4301970 - Does MessageStats Report Pack for BlackBerry support SQL authentication?

Does MessageStats Report Pack for BlackBerry support SQL authentication?

Revised: August 24, 2022
4210241 - Does MessageStats Report Pack for OCS support the scenario where multiple OCS pools write to t

Does MessageStats Report Pack for OCS support the scenario where multiple OCS pools write to the same Archive\CDR database?

Revised: August 24, 2022
4338914 - Does MessageStats report on Nested Distribution Lists or Nested Distribution Groups?

MessageStats does not currently report on Nested Distribution Lists (DL) or Distribution Groups (DG) .

Revised: August 24, 2022
4323041 - Does MessageStats report on the size of the Calendar folder?

Does MessageStats report on the size of the Calendar folder in the user's mailbox?

Revised: August 24, 2022
4304754 - Does Messagestats report on the Contacts in the Global Address List?

Does Messagestats report on the Contacts in the Global Address List?

Revised: August 24, 2022
4261752 - Does MessageStats Report Pack for Blackberry support Blackberry Enterprise Server (BES) running i

Does MessageStats Report Pack for Blackberry support Blackberry Enterprise Server (BES) running in a Domino/Notes environment?

Revised: August 24, 2022
4254844 - Does MessageStats Report Pack for Blackberry support BES 10?

Does MessageStats Report Pack for Blackberry support Blackberry Enterprise Support (BES) version 10?

Revised: August 24, 2022
4338931 - Does MessageStats report on Nested Distribution Lists (DL) ?

MessageStats does not currently report on Nested Distribution Lists (DL).

Revised: August 24, 2022
4307087 - Does MessageStats report on Mailbox GUID?

Does MessageStats report on Mailbox GUID?

Revised: August 24, 2022
4304609 - Does MessageStats report on Mail Traffic between different departments in a company?

Does MessageStats report on Mail Traffic between different departments in a company? Example: Finance to Accounting - 1000 emails sent...

Revised: August 24, 2022
4293138 - Does Messagestats OCS report pack 1.0.1 Support OCS 2007 R2

Does Messagestats OCS report pack 1.0.1 Support OCS 2007 R2?

Revised: August 24, 2022
4253772 - Does MessageStats report on External mail sent to internal Distribution Lists?

Does MessageStats report on External mail sent to internal Distribution Lists?

Revised: August 24, 2022
4253242 - Does Messagestats report on NDRs (Non Delivery Reports)?

Does Messagestats report on NDRs (Non Delivery Reports)?

Revised: August 24, 2022
4247475 - Does MessageStats report on Available Space for Exchange Transaction Logs?

Does MessageStats report on Available Space for Exchange Transaction Logs?

Revised: August 24, 2022
4307076 - Does MessageStats gather and report on information related to Server Store GUID attributes?

Does MessageStats gather and report on information related to Server Store GUID attributes?

Revised: August 24, 2022
4306985 - Does MessageStats gather and report on Microsoft Forefront/Microsoft AntiSpam Technologies?

Does MessageStats gather and report on Microsoft Forefront/Microsoft AntiSpam Technologies?

Revised: August 24, 2022
4306434 - Does MessageStats gather and report on information related to Server GUID?

Does MessageStats gather and report on information related to Server GUID?

Revised: August 24, 2022
4304054 - Does MessageStats have a report which can display all the sent and received emails between two sp

Does MessageStats have a report which can display all the sent and received emails between two specified mailboxes?

Revised: August 24, 2022
4302449 - Does MessageStats have a SPAM report based on the SPAM functionality of Exchange?

Does MessageStats have a SPAM report based on the SPAM functionality of Exchange?

Revised: August 24, 2022
4324326 - Does MessageStats collect Exchange Journaling Messages?

Does MessageStats collect Journaling messages and reflect them in the Top Internet Domains report?

Revised: August 24, 2022
4305270 - Does MessageStats Blackberry Report Pack support connection to multiple BES Domains?

Does MessageStats Blackberry Report Pack support connection to multiple BES Domains?

Revised: August 24, 2022
4299218 - Does Messagestats count Encrypted emails in Mailboxes (SMIME)

Does Messagestats count Encrypted SMIME emails in Users Mailboxes?

Revised: August 24, 2022
4287680 - Does Messagestats Blackberry Report Pack support BES 5.0?

Does Messagestats Blackberry Report Pack support Blackberry Enterprise Server (BES) 5.x?

Revised: August 24, 2022
4262042 - Does MessageStats 7.4 support SQL 2014 (no SP) and SQL 2014 SP1?

Does MessageStats 7.4 support SQL 2014 (no SP) and SQL 2014 Service Pack 1 (SP1)?

Revised: August 24, 2022
4261560 - Does MessageStats 7.4 support Exchange 2013 Cumulative Update 9 (CU9)?

Does MessageStats 7.4 support Exchange 2013 Cumulative Update 9 (CU9)?

Revised: August 24, 2022
4260993 - Does MessageStats 7.4 support Exchange 2013 Cumulative Update 12 (CU12)?

Does MessageStats 7.4 support Exchange 2013 Cumulative Update 12 (CU12)?

Revised: August 24, 2022
4247627 - Does MessageStats 7.x require SQL-DMO installed on the console when connecting to SQL 2012?

Does MessageStats 7.x require SQL-DMO installed on the console when connecting to SQL 2012?

Revised: August 24, 2022
4221540 - Does MessageStats 7.4 support Exchange 2013 Cumulative Update 8 (CU8)?

Does MessageStats 7.4 support Exchange 2013 CU8?

Revised: August 24, 2022
4262417 - Does MessageStats 6.6 support Exchange 2007 SP2?

Does MessageStats 6.6 support Exchange 2007 SP2?

Revised: August 24, 2022
4253552 - Does MessageStats 7.4 support Exchange 2003?

Does MessageStats 7.4 support Exchange 2003?

Revised: August 24, 2022
4253426 - Does MessageStats 7.4 support Exchange 2013 Cumulative Update 10?

Does MessageStats 7.4 support Exchange 2013 Cumulative Update 10?

Revised: August 24, 2022
4247198 - Does MessageStats 7.3 support Microsoft Exchange 2010 SP3 RU6?

Does MessageStats 7.3 support Microsoft Exchange 2010 SP3 RU6?

Revised: August 24, 2022
4331129 - Does MessageStats require Microsoft SQL reporting tools to be installed on the SQL server?

Does message stats require SQL reporting tools to be installed on the SQL server?

Revised: August 24, 2022
4338578 - Does Data Aging clear the T_LogJournal Table in the MessageStats Database?

Does Data Aging clear the T_LogJournal Table in the MessageStats Database?

Revised: August 24, 2022
4299094 - Does C&amp;A gathering store the entire message body?

Does C&amp;A gathering store the entire message body?

Revised: August 24, 2022
4327444 - Does archiving need to be installed and enabled to view data in the OCS reports

Does archiving need to be installed and enabled to view data in the OCS reports

Revised: August 24, 2022
4280460 - Do the Web Reports support using SSL?

Do the Web Reports support using SSL?

Revised: August 24, 2022
4306463 - Do site reports in a native Exchange 2007 environment gather information from Active Directory si

Do site reports in a native Exchange 2007 environment gather information from Active Directory sites?

Revised: August 24, 2022
4304201 - Do MessageStats Web Reports provide the functionality of exporting to different languages on the

Do MessageStats Web Reports provide the functionality of exporting to different languages on the same MessageStats Reports installation?

Revised: August 24, 2022
4262050 - Do MessageStats Report Pack for Lync and MessageStats for Lync support mirrored CDR databases?

Do MessageStats Report Pack for Lync and MessageStats for Lync support mirrored CDR databases rather than clustered databases?

Revised: August 24, 2022
4219397 - Distribution Lists receiving email via SMTP (not MAPI) do not have the 'Last Mail Received' filled

Distribution Lists which receive email via SMTP (not MAPI) do not have the 'Last Mail Received Date' filled out in the Web Reports.

Revised: August 24, 2022
4340851 - Distribution List gathering is failing with a SQL Timeout error

Distribution List gathering is failing with a SQL Timeout error.

Revised: August 24, 2022
4339986 - Distribution List not showing all Allowed or Denied Senders in Report

When running the Inventory | Distribution Lists Report and adding the 'Allowed Senders' or 'Denied Senders' Column you will notice that the...

Revised: August 24, 2022
4336531 - Distribution Lists not gathering after installing or upgrading to v5.0

Distribution Lists not gathering after installing or upgrading to v5.0

Revised: August 24, 2022
4333677 - Distribution Lists Memberships are empty in reports, why?

Distribution Lists Memberships are empty in reports, why?

Revised: August 24, 2022
4219641 - Distribution List's in other domains are not showing member count in Messagestats Reports

When you run a Distribution List report for Distribution Lists that are located in other domains Messagestats shows0 for the member count.

Revised: August 24, 2022
4255325 - Display Name of disabled mailboxes is not being gathered correctly

When a disabled mailboxs display name changed, the Exchange Mailboxes gathering does notcollect the updated display name.

Revised: August 24, 2022
4229708 - Disk full where MessageStats copies the Exchange Tracking logs to causes existing Tracking Logs to not be purged

You notice the disk space is full where MessageStats is copying the Tracking logs to during the Tracking Log Gathering tasks. The directory is not...

Revised: August 24, 2022
4338815 - Disabled filter in custom inventory report - Mailboxes returns Invalid column name 'FALSE'

When trying to create a custom report using the Inventory Reports - Mailboxes or Mailboxes with Disabled Accounts, selecting all fields and filter...

Revised: August 24, 2022
4222590 - Differences in message counts between "Exchange Messages At A Glance" and "Exchange User Messages

Reportsshowingdifferentresultsbetween Exchange Messages At A Glance and Exchange User Messages At A Glance

Revised: August 24, 2022
4211050 - Differences between MessageStats Lync Reports and Microsoft Lync Reports.

Here are a list of known differences between MessageStats Lync Reports and Microsoft Lync Reports.

Revised: August 24, 2022
4286683 - Difference between Options to enable 'Age statistics' 'Age Audit'

This article explains the difference options to enable �Age statistics� �Age Audit�.

Revised: August 24, 2022
4287497 - Delivery Time Threshold Value

How to configure the Delivery Threshold Time Value for the Exchange organization?

Revised: August 24, 2022
4287490 - Delivery Time Threshold Value

How do I configure the Delivery Threshold Time Value for the Exchange organization?

Revised: August 24, 2022
4217254 - Spelling Correction in the Top Internet Domain Users By Volume report

You notice in the Top Internet Domain Users By Volume Report a spelling mistake at “Go To Recevied Messages”. It should read “Go To Received...

Revised: August 24, 2022
4340556 - Some reports are missing data, yet no warnings or errors were raised in the gatherings.

When performing a mailbox or public folder gathering where both the connect-to and the gathering server are Exchange 5.5 servers, some...

Revised: August 24, 2022
4298983 - Some reports are empty and the report states that you have to enable large gathering - how do I e

Some reports are empty and the report states that you have to enable large gathering - how do I enable large gathering?

Revised: August 24, 2022
4336396 - Some Public Folder Reports are empty - not returning any data - yet gatherings seem to be success

When running a Public Folder gathering, it appears that gatherings are successful, yet when I run some Public Folder reports, they are empty or...

Revised: August 24, 2022
4333857 - Some Notifications are missing after a gathering

When Notifications are created, the timeout value is not set high enough for large databases which causes the component to timeout.

Revised: August 24, 2022
4267690 - Some OCS reports showing no data.

Some of the reports in the OCS Report Pack are showing No Data

Revised: August 24, 2022
4261460 - Some mailboxes are not listed in the Mailbox Audit reports selection lists

When attempting to create a Mailbox Audit report (Sent or Received) and clicking on the eclipse [...] button next to the 'Mailbox DN' field the...

Revised: August 24, 2022
4344077 - Software specifications for version 6.1.0

This article describes software specifications for Quest MessageStats 6.1.0.

Revised: August 24, 2022
4319732 - Slow Gatherings

Gatherings are slow within Messagestats.

Revised: August 24, 2022
4229625 - Unable to modify Custom Report Filters via the Subscription Wizard

When editing a a subscription that uses a Custom Report, when clicking on Reports | Modify | Filter from the Subscription wizard, you are unable to...

Revised: August 24, 2022
4342751 - Unable to locate license on &lt;SQL ServerName&gt; Unable to locate license information tables.

After upgrading the Database from MessageStats 5.x to 6.x you receive the following error when you launch the console: Unable to locate...

Revised: August 24, 2022
4258176 - Unable to Install SQL DMO on Windows 2008 R2 or Windows 2012\R2

When trying to install  the SQL Server Distributed Management Objects using "SQL Server 2005_BC.msi"  The installer gives an error installing on...

Revised: August 24, 2022
4319253 - Unable to get the mailbox version due to the following error: 0x80040111

When running MessageStats 7.2.0 or 7.3  you attempt to connect to Exchange 2013 however receive the following error: Unable to get the mailbox...

Revised: August 24, 2022
4333972 - Unable to get home server for Public Folder custom report

An error occurred in the enumeration of Public Folders: {B47CADB5-ACA8-458F-95FE-9542DF6367F9} Error Code: 8004010F, Message: OpenPublicFolder...

Revised: August 24, 2022
4331099 - Unable to find any Private Information Stores. Failed to log onto MAPI.

When trying to Connect to your Exchange Org, you will see these errors in the Task logs after the connection to the Org fails. Unable to find any...

Revised: August 24, 2022
4302269 - Unable to find any Tracking logs error during the gathering

While doing the gathering for Messagestats the following error is returned " Unable to find any Tracking logs error during the gathering "

Revised: August 24, 2022
4340453 - Unable to export to an excel format from MessageStats

MessageStats Unable to export to an Excel format from MessageStats.

Revised: August 24, 2022
4267317 - Unable to delete mailbox from the MessageStats database.

In the Database Management node of the MessageStats console under "Delete Data" | " Object Data" After selecting a Mailbox to delete and clicking...

Revised: August 24, 2022
4324262 - Unable to create property page for Pool Properties (qmsConsoleOCS.PoolConnectionPropertyPage.OCSPool

When trying to check the properties of the Lync Voice Properties Page, you receive the error: "An error occured while configuring the property...

Revised: August 24, 2022
4230246 - Unable to create property page for Customer Feedback (ConsoleBase.QMSPhoneHomePropertyPage)

When opening the properties of the MessageStats server from the console, the following error is displayed on screen.   "An error occured while...

Revised: August 24, 2022
4222599 - Unable to create Custom Report the button is greyed out

When clicking on "File | New" in the Web Reports console, you see that the Custom Report button is greyed out.

Revised: August 24, 2022
4340762 - Unable to collect Mailbox Statistics - ERROR attempting to gather mailbox statistics from &lt;MAI

When trying to import the Tracking logs the following error is received in the Mailbox Stats Gatherer, 1 - 14:41:50 : Starting to gather mailbox...

Revised: August 24, 2022
4333778 - Unable to change the 'Connect to' Server from an Exchange 5.5 to Exchange 2000/2003 Server.

When changing the 'Connect to' Server from an Exchange 5.5 to Exchange 2000/2003 Server the console remains connected to the Exchange 5.5 Server.

Revised: August 24, 2022
4219640 - Trying to view the report displays Demo Period expired

When trying to view the reports the only thing that is displayed is that the demo period has expired. Viewing the License Information from the...

Revised: August 24, 2022
4217517 - Trying to install or upgrade and installer is hung on "Determining disk space..."

Trying to install or upgrade and installer is hung on "Determining disk space..."

Revised: August 24, 2022
4338637 - Trending and Forecasting Storage question on the Storage - Store Report.

When running the Storage - Store Report selecting Trending and Forecasting, nothing is changing in the reports. Not seeing any Trending or...

Revised: August 24, 2022
4338638 - Tracking log gatherings taking long time to gather, then fails and doesn't regather, why?

If a tracking log gathering is run (either by itself or as part of a default gathering) , and the copy operation succeeds but the actual tracking...

Revised: August 24, 2022
4334033 - Tracking Logs not being gathered - Error: "EOSError Message:System Error. Code: 112.There is not

Gatherings are failing with Error : "EOSError Message:System Error. Code: 112.There is not enough space on the disk".

Revised: August 24, 2022
4260341 - Tracking logs for Exchange 2007

Exchange generates Tracking logs in these format for different component of the server. MSGTRKyyyymmdd-n.log (Hub / Edge ) MSGTRKMyyyymmdd-n...

Revised: August 24, 2022
4336588 - Tracking Log Gatherings are failing when the Task Processor Service Server is separate from the S

There is a known issue with distributed installations whereby a Server has a Task Processor Service installed, but no Scheduler Service installed...

Revised: August 24, 2022
4211084 - Tracking Log gathering error - Invalid Signature

You recieve the following error duing the tracking log gathering - "The following error occured during the processing of a given gathering: System...

Revised: August 24, 2022
4340411 - Total number of messages don't match between Org Traffic Report &amp; Delivery Time Report, why?

Total number of messages don't match between Org Traffic Report & Delivery Time Report, why?

Revised: August 24, 2022
4234717 - Total Conferences Organized field in the User Activity report is empty

The Total Conferences Organized field in the Organizational Summary | User Activity report shows 0 for users, even though the Conferences...

Revised: August 24, 2022
4338699 - Top Internet Senders/Receivers by Message Report not showing Public Folders

There are issues with the Top Internet Senders and Receivers by Message report because it was reporting public folders in v4.3 and now in v5 it is...

Revised: August 24, 2022
4338789 - Thresholds not staying set for the Average Delivery Times report

Thresholds not staying set for the Average Delivery Times report.

Revised: August 24, 2022
4319081 - There are messages that are missing from the Mailbox Sent Audit reports

There are messages that are missing from the Mailbox Sent Audit reports

Revised: August 24, 2022
4331055 - The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests.

When trying to access MessageStats webreports you get the following error:  "Network Error (tcp_error) A communication error occurred: “ The...

Revised: August 24, 2022
4299417 - The task activity item was unable to execute due to a problem with the task credentials. The u

When attempting to run a Messagestats Content and Attachment Gathering the task fails with the following message in the Messagestats Application...

Revised: August 24, 2022
4319978 - The Server Uptime task is failing against Lync-OCS servers that no longer exist in AD

The Server Uptime task is failing against Lync-OCS servers that no longer exist in AD

Revised: August 24, 2022
4219127 - The Servers Report found under the Inventory folder does not display all public folders

When you view the Server report found in the Inventory folder, the number of public folders is shown as 0 for some of the Public Folder servers

Revised: August 24, 2022
4323961 - The server process could not be started because the configured identity is incorrect.

When attempting to add a Domino Domain (Lotus Notes) to MessageStats console the error "Failed to connect to the Domino Domain." is received...

Revised: August 24, 2022
4318575 - The Reporting Aggregation task is hanging at 50% completed

The Reporting Aggregation task can hang at 50% for a long period of time or not finish.

Revised: August 24, 2022
4329889 - The report 'Mailbox Quotas' reports 'Receive Quota (KB)' (mdbOverhardquotalimit) as a '0' when a

The AD attribute mdbOverhardquotalimit is a property of the Exchange store schema which reports the the maximum mailbox size, in kilobyte (KB...

Revised: August 24, 2022
4235102 - The Peer-to-Peer Video Call Usage numbers seem to be lower than expected

When viewing the Peer-to-Peer Video Call Usage the numbers are smaller than expected.

Revised: August 24, 2022
4236284 - The OCS/Lync Default Gathering does not run all of the required tasks

After configuring and running the OCS/Lync Default gathering for the first time only a couple of the required tasks run and the reports do not...

Revised: August 24, 2022
4253326 - The Microsoft Online gathering for office 365 fails with error: "There was no endpoint listening"

MessageStats Report Pack for Microsoft Online returns the following Gathering Errors when trying to collect information from Microsoft Office 365...

Revised: August 24, 2022
4319724 - The MessageStatsMigration.sql script is hanging on Closing Existing Connections.

While upgrading the MessageStats database by running the MessageStatsMigration.sql script you will see the following in the query windows...

Revised: August 24, 2022
4289056 - The MessageStats reports are not showing any system messages sent or received from Exchange 2007

The MessageStats reports are not showing any system messages sent or received from Exchange 2007 servers.

Revised: August 24, 2022
4210970 - The information store size in reports does not match store size on the Exchange server.

When running the Storage - Server Details report, or any report that shows the information store size, the information store size in the report...

Revised: August 24, 2022
4225114 - The IIS logs are written to a folder other than the one MessageStats is trying to query

The folder that MessageStats is using to gather the IIS logs from CAS server either does not exist on the CAS server or the logs are not written...

Revised: August 24, 2022
4229683 - The following error occurred during the processing of a given gathering: Invalid object name '

When running Blackberry Default Gathering against Blackberry Enterprise server 5.0 the Blackberry users subtask with in the Blackberry Default...

Revised: August 24, 2022
4344838 - The following error occurred during the processing of a given gathering

You will see errors in the OWA Gathering similar to the following: The following error occurred during the processing of a given gathering...

Revised: August 24, 2022
4340709 - The file may not exist or the current user does not have rights to the file.

Error is recieved in the log files when running an Information Store gathering: "An error occurred in finding the file, \\ServerName\M$\Exchsrvr...

Revised: August 24, 2022
4324282 - The EXECUTE permission was denied on the object 'PR_BB_InsertConfigDatabases', database 'Messa

You receive the following error when trying to connect to a Blackberry Domain.  The EXECUTE permission was denied on the object 'PR_BB...

Revised: August 24, 2022
4222336 - The Executive Summaries Capacity report "The Space Used By All Stores for DomainName is <Blank> GB."

When you run the Executive Summaries | Capacity report you notice the  Most recent storage snapshot: "The Space Used By All Stores for...

Revised: August 24, 2022
4219647 - The Exchange Tracking Log task fails with an Out of Memory error

While processing some of the tracking logs, the Exchange Tracking Log task fails with an Out of Memory error. In addition the Tracking Log Archive...

Revised: August 24, 2022
4330906 - The Exchange Default Gathering is failing on the mailbox store part of the gathering

The Exchange Default Gathering is failing on the mailbox store part of the gathering but the servers that is it failing on do not have the mailbox...

Revised: August 24, 2022
4235078 - The Exchange 2007/2010/2013 Tracking Log task takes a long time to complete

The Exchange 2007/2010/2013 Tracking Log task a long time to complete for specific servers. It may take much longer than other servers

Revised: August 24, 2022
4229195 - The Exchange Database Task is failing after installing 7.3

The Exchange database task is failing after installing 7.3 with the following error: Object reference not set to an instance of an object...

Revised: August 24, 2022
4294690 - The Data Aging function of the Database Management tool does not delete OWA data

The Data Aging function of the Database Management tool does not delete OWA data that is marked for deletion and that is past the specified data...

Revised: August 24, 2022
4319728 - The Corporate Exchange at a Glance Report just keeps Loading

The Corporate Exchange at a Glance Report just keeps Loading no matter how long you wait for it to complete.

Revised: August 24, 2022
4219153 - The Corporate Exchange at a Glance and the Organizational Traffic Report do not match for total m

The Corporate Exchange at a Glance and the Organizational Traffic Report do not match for total messages. Why?

Revised: August 24, 2022
4327624 - The Active Sync Device OS is not correct.

The Active Sync Device Operating System (OS) is not showing the correct version in any of the Exchange ActiveSync reports.

Revised: August 24, 2022
4275805 - Tasks remain pending retry when gathering from Exchange 5.5

Tasks remain pending retry when gathering from Exchange 5.5

Revised: August 24, 2022
4264527 - Tasks did not migrate after upgrading MessageStats

When upgrading the MessageStats on a distributed install, the task did not migrate/upgrade to the new version.

Revised: August 24, 2022
4225285 - Tasks fail after an Exchange 2010 CAS server is replaced

Tasks fail if a CAS server is replaced by a new server even though the new server has the same name and IP address

Revised: August 24, 2022
4314784 - Support Phone Numbers

Location of support phone numbers.

Revised: August 24, 2022
4340840 - Subscriptions State is stuck in "Waiting for Data".

Error is received in the Schedule Task Log and the Subscription State is in "Waiting for Data": "ShadowCopyVolume{GUID}.job" (EXECUTABLE) 4/7...

Revised: August 24, 2022
4340646 - Subscriptions Status shows: " Waiting for Data"

When checking the status of Subscriptions, some are reporting: "Waiting for Data", but all the gatherings have been completed.

Revised: August 24, 2022
4336243 - Subscriptions failing with a 401 Unable to publish to web site - Error 0x80004005. Delivery fail

Subscriptions failing with a 401 Error unable to publish to web site Event Type: Error Event Source: QSchedExec Event Category: None Event...

Revised: August 24, 2022
4304708 - Subscriptions Hang - the task for the Subscription states it is running yet nothing happens. No e

The Subscription appears to run as the task states 'Running' yet nothing happens. No emails are sent.

Revised: August 24, 2022
4333808 - Subscriptions Error: Event ID: 1 = The task completed with an exit code of (80004005).

Error received after Subscriptions run" "Source: QSchedExec Event ID: 1 COM Error, CSubscriptionRouter::Deliver unexpected com error...

Revised: August 24, 2022
4305194 - Subscriptions "A specified logon session does not exist. It may already have been terminated"

When attempting to send send an email via subscriptions user may receive the following error: "A specified logon session does not exist. It may...

Revised: August 24, 2022
4326476 - Subquery returned more than 1 value. This is not permitted when the subquery follows +, |=, &lt;

Error when selecting and attempting to run a report: "Subquery returned more than 1 value. This is not permitted when the subquery follows...

Revised: August 24, 2022
4268450 - Subscription are not being delivered in Excel format

Custom or canned reports subscriptions contained in Excel format are not being delivered by the MessageStats Subscription Message Errors...

Revised: August 24, 2022
4331045 - How do I move one user's custom report to another user?

How do I move one user's custom report to another user?

Revised: August 24, 2022
4211054 - How do I move the Messagestats application from one drive to another on the same server and retai

How do I move the Messagestats application from one drive to another on the same server and retain all my settings?

Revised: August 24, 2022
4327614 - How do I find all my hidden mailboxes within my Exchange Orginization?

How do I find all my hidden mailboxes within my Exchange Orginization?

Revised: August 24, 2022
4336582 - How do I clear the database of all data?

How do I clear the database of all data so I can start with an empty database?

Revised: August 24, 2022
4324296 - How do I change my details on my profile page with in the Support link website

How do I change my details on my profile page with in the Support link website

Revised: August 24, 2022
4327891 - How can you show all mailboxes that are active with in a specific Date Range of when the last

How can you show all mailboxes that are active with in a specific Date Range of when the last sent mail.

Revised: August 24, 2022
4275708 - How can you restore/recover deleted canned reports that are provided by MessageStats out of the Box?

After deleting some of the default reports that ship with MessageStats how can they be recovered/restored?

Revised: August 24, 2022
4304633 - How can the entries of the last 7 days/older than 7 days in the Historical folder under Tasks be

How can the entries of the last 7 days/older than 7 days in the Historical folder under Tasks be deleted?

Revised: August 24, 2022
4254852 - How can performance be improved in MessageStats especially with a growing SQL database?

How can performance be improved in MessageStats especially with a growing SQL database?

Revised: August 24, 2022
4327775 - How can Messagestats be configured to only gather against specific Exchange servers?

I only want to gather data from specific servers, how do I only gather against specific servers?

Revised: August 24, 2022
4321868 - How can Messagestats be configured to use a specific Global Catalog server specified in the Direc

How can Messagestats be configured to use a specific Global Catalog server specified in the Directory Access tab in Exchange System Manager?

Revised: August 24, 2022
4293883 - How can messagestats be monitored ?

How can messagestats be monitored ?

Revised: August 24, 2022
4275472 - How can Messagestats Web reports be moved to another location?

How can Messagestats Web reports be moved to another location?

Revised: August 24, 2022
4336416 - How can I run a report to find out what Distribution Lists to not have Owners?

I have created a custom report, that contains a filter to show me all Distribution Lists, where Owner is NULL, but the report returns no data...

Revised: August 24, 2022
4333698 - How can I run a report that will show me Internal Messages Sent within an Exchange Server (Local

How can I run a report that will show me Internal Messages Sent within an Exchange Server (Local Message Delivery)?

Revised: August 24, 2022
4209334 - How can I rename my Exchange organization in the Messagestats console?

How can I rename my Exchange organization in the Messagestats console?

Revised: August 24, 2022
4340801 - How can I perform a gathering twice in the same day?

How can I perform a gathering twice in the same day?

Revised: August 24, 2022
4211078 - How can I move my subscriptions from QMS 5.x to QMS 6.x?

How can I move my subscriptions from QMS 5.x to QMS 6.x?

Revised: August 24, 2022
4269351 - How can I find out what MessageStats server is emailing reports?

.I have an old MessageStats server still sending out reports. How can I find out what server is sending the reports?

Revised: August 24, 2022
4338784 - How can I filter the Inactive Distribution Lists Report for DLs that have not been used prior to

How can I filter the Inactive Distribution Lists Report for DLs that have not been used prior to a specific date?

Revised: August 24, 2022
4267702 - How can I create an inactive mailbox report that lists the account's OU?

How can I create an inactive mailbox report that lists the account's Orginizational Unit?

Revised: August 24, 2022
4338656 - How can I configure the MessageStats Console to connect to the database using a different port nu

How can I configure the MessageStats Console to connect to the database using a different port number?

Revised: August 24, 2022
4333757 - How can I configure Mailbox Activity Reports to display more the 10 Departments?

How can I configure Mailbox Activity Reports to display more the 10 Departments?

Revised: August 24, 2022
4327663 - How can I add and additional non default Black Berry Log Files share to my gathering.

I am not storing my Black Berry logs in the default location and the BlackBerry default gathering is not picking them up.

Revised: August 24, 2022
4333709 - How are the server roles setup?

How are the server roles setup?

Revised: August 24, 2022
4340587 - How are the Migration Reports populated?

How are the Migration Reports populated?

Revised: August 24, 2022
4286739 - How are Messages (Mail Volume) counted?

There are 2 types of mail volume that we track, Logical and Physical, how is this mail volume counted?

Revised: August 24, 2022
4336089 - How are external messages counted?

How are external messages counted?

Revised: August 24, 2022
4300258 - Graphs in Reports are showing up blank, with no data, yet the report is displaying text data.

Graphs in Reports are showing up blank, with no data, yet the report is displaying text data.

Revised: August 24, 2022
4254826 - Graph in Server activities report displays time in UTC instead of Local

In Server activities report | Summary (hourly), even when selecting Local time, the report generates Graph in UTC time and Data in Local time

Revised: August 24, 2022
4319567 - Getting Multiple errors during the Default Gathering Task after upgrading

After upgrading to MessageStats 7.3, the Exchange Databases , Exchange Mailboxes and Mail contacts tasks are failing with the errors below. The...

Revised: August 24, 2022
4324063 - Getting an error when accessing reports after upgrading to 7.3 or 7.4

After upgrading to MessageStats 7.3 or 7.4, and you then access the reports you will see the following error:  "Login failed for user 'NT AUTHORITY...

Revised: August 24, 2022
4262376 - ASP.Net is not properly configured on the IIS web virtual directory.

You have tried Appendix A in the Administrator Guide and you still encounter the error.

Revised: August 24, 2022
4306796 - Are Web Reports compatible with FireFox?

Are MessageStats Web Reports compatible with FireFox?

Revised: August 24, 2022
4304506 - Are there any other options that can be specified about MessageStats Reporting server (apart from

Are there any other options that can be specified about Messagestats Reporting server (apart from the install)?

Revised: August 24, 2022
4244331 - Are the MessageStats or Spotlight on Messaging WebSites affected Heartbleed bug?

Are the MessageStats or the Spotlight on Messaging Web Site affected by the  Heartbleed bug?

Revised: August 24, 2022
4336438 - Are Read Receipts counted in reports?

Are Read Receipts count in reports?

Revised: August 24, 2022
4336383 - Are Non Delivery receipts (NDR's) being stored in the MessageStats Database?

Is any data about failed messages or NDRs kept in the MessageStats database for Exchange 5.5 or Exchange 2000?

Revised: August 24, 2022
4336381 - Are Journal Messages recorded like regular messages when using Message Journaling to a custom rec

Are Journal Messages recorded like regular messages when using Message Journaling to a custom recipient?

Revised: August 24, 2022
4319757 - Archive Manager Default Gathering Hangs at 41%

The Archive manager gathering  hangs at 41% then generates a error similar to this in the Task logs. Unknown Event -2147217900 Unknown Event...

Revised: August 24, 2022
4324055 - Archive mailbox information is missing for some users

In various reports, we are missing information for some user's Archive Mailboxes. Problem has only started after the upgrade to MessageStats 7.3

Revised: August 24, 2022
4324068 - Application Logs/Task Logs are consuming all the space

The Applications logs folder located under the following path <installdirectory>\MessageStats is very large. In addition, when you try to access...

Revised: August 24, 2022
4324173 - Any of the Distribution lists that have a an apostrophe in them do not show up in the reports.

When running any of the Distribution list reports and I search for a Distribution list that has and apostrophe in them those groups do not show up...

Revised: August 24, 2022
4273219 - AntiVirus Folder Exclusion For Quest MessageStats

What folders needs to be excluded from the AntiVirus to avoid any issue when the Gathering Tasks are running?

Revised: August 24, 2022
4324079 - An error occurred while gathering Windows Mobile device data from the mailbox of 'User Name'.

You will see a similar warning in your Windows Mobile Devices gathering  as this one An error occurred while gathering Windows Mobile device data...

Revised: August 24, 2022
4304521 - An error occurred in trying to add the the Security information: The server is not operational. I

Error while running the default task gathering An error occurred for the following mailbox (CN=xx,OU=xx,OU=City,OU=Group,DC=xx,DC=xx,DC=xx) in...

Revised: August 24, 2022
4324075 - All of the mailboxes are not showing up in the Lotus Notes reports

We are not collecting all mailboxes in the Lotus Notes Enviroment. 

Revised: August 24, 2022
4338633 - All gatherings are failing when trying to store to the database - UpdateSettings Exception EOleEx

MessageStats All gatherings are failing when trying to store to the database with the following error: UpdateSettings Exception EOleException...

Revised: August 24, 2022
4306674 - Why is the Organizational Traffic report missing summary calculations when Detail Level is Daily?

Why is the Organizational Traffic report missing summary calculations when Detail Level is Daily?

Revised: August 24, 2022
4269495 - Why is the initial connection done via SQL authentication ?

Why is the initial connection to Quest Archive Manager database done via SQL authentication ?

Revised: August 24, 2022
4253247 - Why is the information displayed in modified Inventory - Mailboxes report different from that dis

Why is the information, such as Last Logon Date and Last Logged on By, displayed in modified report based on Inventory - Mailboxes report...

Revised: August 24, 2022
4340495 - Why is the edit button grayed out when trying to modify a canned report?

Why is the edit button grayed out when trying to modify a canned report?

Revised: August 24, 2022
4336358 - Why is the average delivery time report showing negative value?

Why is the average delivery time report showing negative value?

Revised: August 24, 2022
4261777 - Why is the 'Is default Task execution server' check box greyed out?

In an environment with more than one Task Execution Servers, when right-clicking on the Task Execution Server name in the MessageStats Console and...

Revised: August 24, 2022
4340636 - Why is duplicate information displayed in Custom reports?

When creating and running a custom report, the output is displaying duplicate information, why?

Revised: August 24, 2022
4246937 - Why is "&amp;lt;&amp;gt;" displayed at the Top Originator in Mailbox Profile report?

In Mailbox Profile report one of the Top Originators displayed is "<>"

Revised: August 24, 2022
4336418 - Why does the MessageStats database have a large amount of disk space allocated for free space?

Why does the MessageStats database have a large amount of disk space allocated for free space? Should we manually shrink the database? Should we...

Revised: August 24, 2022
4304571 - Why does the Mailbox Activity Summary report display graphs only for the Top 10 users?

Why does the Mailbox Activity Summary report display graphs only for the Top 10 users?

Revised: August 24, 2022
4304548 - Why does the Delivery Time Threshold Within Site/Administrative Group in Exchange Service Deliver

Why does the Delivery Time Threshold Within Site/Administrative Group in Exchange Service Delivery Executive Summary report not display all Admin...

Revised: August 24, 2022
4324298 - Why does the "PrimaryMessagesStored" column not match the Total ActiveMessages in the content report

Why does the "Primary Messages Stored" Column in the Inventory | Mailboxes | Primary Mailboxes report not match the Total Active Messages in the...

Revised: August 24, 2022
4306772 - Why does MessageStats Report Pack for OWA 1.0 not count successful logons if ISA Server is perfor

Why does MessageStats Report Pack for OWA 1.0 not count successful logons if ISA Server is performing authentication?

Revised: August 24, 2022
4289353 - Why do the Member Count and Total Member Count fields for the "List Access By Distribution List"

In the MessageStats reports, there are 3 questions below regarding the "List Access By Distribution List" report located at "MessageStats Reports...

Revised: August 24, 2022
4338989 - Why do the Mailbox Size Statistics not match what is seen in Exchange System Manager?

Why do the Mailbox Size Statistics not match what is seen in Exchange System Manager?

Revised: August 24, 2022
4342236 - Why do removed Mobile Devices still show in the Inactive Devices and not Removed Devices Report?

After removing a mobile device from the Exchange organization you will generally see the device show in the recently removed devices report...

Revised: August 24, 2022
4333739 - Why are zero External Messages being returned at a Server level but not a Mailbox level?

Why are zero External Messages being returned at a Server level but not a Mailbox level?

Revised: August 24, 2022
4338679 - Why are the Audit reports not populating with data?

When running either the Mailbox or Domain Audit reports, no data gathered is reported

Revised: August 24, 2022
4317955 - Why are Task sources displaying Failed status?

Why are Task sources displaying Failed status and i can not view the Task log to see why it is failing?

Revised: August 24, 2022
4267986 - While upgrading to MessageStats 7.2 you get the following error "Server location check status" 7.2

While upgrading to MessageStats 7.2 you get the following error "Server location check status" 7.2

Revised: August 24, 2022
4212868 - While running a default gathering the Exchange Mailbox gathering task is taking an extremely long

While running a default gathering the Exchange Mailbox gathering task is taking an extremely long time to complete, why?

Revised: August 24, 2022
4235868 - Which log files does the MessageStats Report Pack for BlackBerry 1.0.4 use

Which log files does the MessageStats Report Pack for BlackBerry 1.0.4 use

Revised: August 24, 2022
4253359 - Which release of MessageStats will have the non-English localized versions as part of the release

In the last few versions of MessageStats there have been localized non-english versions of MessageStats (French, German, Japanese, Korean) but...

Revised: August 24, 2022
4298971 - Which MAPI provider should be used in a native Exchange 2007 organization?

Using native Exchange 2007 may not have access to Exchange System Manager (ESM) because that only comes with Exchange 2000 and 2003. So what...

Revised: August 24, 2022
4325623 - Which Gathering Task needs to be run for auditing Mailboxes since default gathering task does not

Which Gathering Task needs to be run for auditing Mailboxes since default gathering task does not include auditing?

Revised: August 24, 2022
4302253 - Which Exchange 2007 Server Role is recommended to be used as a connect to server?

Which Exchange 2007 Server Role is recommended to be used as a connect to server?

Revised: August 24, 2022
4336105 - Where should the directory for the local archiving of tracking logs exist on the Gatherer Server?

Where should the directory for the local archiving of tracking logs exist on the Gatherer Server?

Revised: August 24, 2022
4217017 - Where is the Archive Manager Report pack for MessageStats 7.3?

Occasionally, users are unable to find the Archive Manager Report pack in the 7.3 unzipped package. This article details how to resolve this issue...

Revised: August 24, 2022
4211083 - Where does MessageStats get the last logon date for mailboxes?

When viewing the mailbox inventory report some values for last logon date are blank. How does Messagestats get the information for the last logon...

Revised: August 24, 2022
4338884 - Where do you set the values for Charge back in the Financials Reports?

Where do you set the values for Charge back in the Financials Reports?

Revised: August 24, 2022
4336181 - Where can the path for saving the log files be changed?

Where can the path for saving the log files be changed?

Revised: August 24, 2022
4312233 - Where can I request a license file for Quest MessageStats 7.x?

You upgraded to MessageStats 7.x and require a new license file.

Revised: August 24, 2022
4229827 - Where can I request product training?

I would like to receive product training. Where do I go to do so?

Revised: August 24, 2022
4299258 - Where can I find the latest version of the Report Packs?

Where can I find the latest version of the Report Packs?

Revised: August 24, 2022
4229388 - Where can I find a list of supported Operating Systems?

Where can I find a list of supported Operating Systems that MessageStats has been successfully tested to run on?

Revised: August 24, 2022
4311379 - Where can I download the latest version of all the Report packs?

Where can you download the latests version of the report packs

Revised: August 24, 2022
4304417 - Where are the Timeout settings stored for the Reports component?

Where is the 15 minute timeout set for the report GUI? Is it in the MessageStats.ini or a registry setting or somewhere in IIS?

Revised: August 24, 2022
4324144 - Where are custom reports stored?

Where are the custom report files stored.

Revised: August 24, 2022
4210249 - When viewing the Storage | Servers Summary report. Historical data for old servers or after a

When viewing the Storage | Servers Summary report. Historical data for old servers or after a failover of a cluster, data is no longer showing in...

Revised: August 24, 2022
4211786 - When viewing the BlackBerry User Message Activity report there are dupicate entries for multiple

When viewing the BlackBerry User Message Activity report there are numerous entries per day for each user.

Revised: August 24, 2022
4211232 - When vieing the Public Folder Root Summary report, public folders are showing up multiple times.

When vieing the Public Folder Root Summary report, public folders are showing up multiple times.

Revised: August 24, 2022
4344718 - OWA Report Pack Property page displays error: "An error occurred while configuring the property d

When you access the property page for a Server hosting OWA you receive error: An error occurred while configuring the property dialogue and it...

Revised: August 24, 2022
4327503 - OWA Report Pack - Server Uptime - Server Role List

When accessing the Outlook Web Access | Server Uptime Report and clicking on the Ellipsis button you will see some languages that are not english.

Revised: August 24, 2022
4241122 - OWA Logons by Server and Logons by Mailbox report both show 0 unsuccessful logons

OWA Logon by Server and Logons by Mailbox report both show 0 unsuccessful logons

Revised: August 24, 2022
4280239 - Outbound Email dropped to 0 after routing through Exchange 2013

Outbound Email dropped to 0 after routing through Exchange 2013

Revised: August 24, 2022
4333832 - Org Defalut Gathering querying Exchange Server no longer in env.

After setup a Default Gathering at the Organization Node and after it starts to gathering, it is querying an Exchange Server that is no longer in...

Revised: August 24, 2022
4211683 - Organization Level Server Uptime Statistics total uptime is several times more than the average u

Organization Level Server Uptime Statistics total uptime is several times more than the average uptime. What does this mean? For example...

Revised: August 24, 2022
4230144 - Opening Web Reports with "HTTP Error 403.14 - Forbidden"

When opening MessageStats WebReports you see the following error on screen: HTTP Error 403.14 - Forbidden  The Web server is configured to not...

Revised: August 24, 2022
4210284 - One or more IIS log files is missing the <IISLogField> field

You receive a warning similar to the following during the OWA, Windows Mobile Devices or Windows Mobile Default Gathering or in MessageStats 7.3...

Revised: August 24, 2022
4302060 - On the Mailbox Audit Management tab, is there a way to select all mailboxes to be audited?

On the Mailbox Audit Management tab, is there a way to select all mailboxes to be audited?

Revised: August 24, 2022
4336163 - On a Distribution List report the 'Last Email Received' does not contain a value. What does this

On a Distribution List report the 'Last Email Received' does not contain a value. What does this indicate?

Revised: August 24, 2022
4217332 - Office 365 Online Users task fails with error: "The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter"

When running the Office 365 Gathering Tasks the Online Users task fails with the following error:   The following error was returned from the...

Revised: August 24, 2022
4319219 - OCS/Lync Servers and Users tasks hangs at 73 % eventually fails.

OCS/Lync Servers and Users tasks hangs at 73 % eventually fails. And you will see this error in the Task logs The following error occurred during...

Revised: August 24, 2022
4280779 - OCS/Lync Servers and Users task fails with: "Closing remote server shell instance failed ..."

When running a "Default OCS/Lync Server Gathering" the "OCS/Lync Servers and Users" task fails. The details of the full error below. The...

Revised: August 24, 2022
4247795 - OCS/Lync Server node missing in MessageStats Console

OCS/Lync Report Pack has been installed. All the pre-requisites have also been installed. However the OCS/Lync Server node missing in MessageStats...

Revised: August 24, 2022
4305607 - OCS Report Pack warning

When running Messagestats OCS Report Pack Gatheringsusers will see the following warning in the gathering logs. Unknown Event <<OCS POOL NAME...

Revised: August 24, 2022
4237567 - OCS-Lync Report Pack - Cannot access Voice Properties dialog box

Right clicking the OCS/Lync Server node in the MessageStats console and selecting Voice Properties results in nothing being displayed. The dialog...

Revised: August 24, 2022
4210895 - OCS Report Pack. Interpool traffic is ignored when gathering from two OCS pools in the same domai

OCS Report Pack. Interpool traffic is ignored when gathering from two OCS pools in the same domain.

Revised: August 24, 2022
4305493 - OCS Report Pack - Configuring Enterprise Voice Gateway

When attempting to configure the OCS Enterprise Voice Gateway Server, the server hosting the Enterprise Voice role is not populated. Steps to...

Revised: August 24, 2022
4305341 - OCS Report Pack 3.0.0 - Error during upgrade "login timeout expired"

When running the upgrade of Messagestats OCS Report Pack 3.0.0 an error occurs at the stage of "Adding necessary tables to the MessageStats...

Revised: August 24, 2022
4258224 - OCS 2007 R2 normalization rules appear out of date in the voice properties dialog box

The Normalization rules that display in the Voice Properties dialog of the Office Communication Server report pack appear to be incorrect or out...

Revised: August 24, 2022
4327482 - Object reference not set to an instance, when modifying an existing Subscription

Object reference not set to an instance, when modifying an existing Subscription. This only seems to happen to subscriptions that are set to use a...

Revised: August 24, 2022
4213301 - Number of Messages sent and receieved are higher after migrating to Exchange 2013

Previously running Exchange 2010 with MessageStats, after adding Exchange 2013 into the organization the message counts have gone up. Is there a...

Revised: August 24, 2022
4306371 - Not Seeing the Number of Unread Emails in Mailbox Content - Item Count by Folder Report

Not Seeing the Number of Unread Emails in Mailbox Content - Item Count by Folder   Report

Revised: August 24, 2022
4324104 - Not all OWA logons are showing up in the reports. I see in the IIS logs that there are some logons that do not show up in the Mailbox and User logon reports.

Not all OWA logons are showing up in the reports. I see in the IIS logs that there are some logons that do not show up in the Mailbox and User...

Revised: August 24, 2022
4324257 - Not all of my locations are showing up in the OCS Call by Location report.

Not all of my locations are showing up in the OCS Call by Location report.

Revised: August 24, 2022
4320152 - None of our BlackBerry Reports are working since we upgraded to BES 10

None of our BlackBerry Reports are working since we upgraded to BlackBerry 10.

Revised: August 24, 2022
4271802 - No Reports created when sending to file location

In the Subscription Wizard when modifying the action to send a report to a File Location, the report is not created or after modifying the Format...

Revised: August 24, 2022
4331148 - No PINs or Phone Numbers are showing up in the BlackBerry Reports

There are no BlackBerry PINs or Phone Numbers showing up in the BlackBerry Reports.

Revised: August 24, 2022
4340138 - No matching records found when running "Mailbox Content - Audit Items by Body Keyword" report.

When running the canned report entitled Mailbox Content - Audit Items by Body Keyword No Matching records are found for any combination of filters.

Revised: August 24, 2022
4333831 - No default mail client error when installing MessageStats

The following error is received during the install: Either there is no default mail client or the current mail client cannot fulfill the...

Revised: August 24, 2022
4345015 - Newly added Exchange Servers to your Organization are not showing in the MessageStats Console

After adding a new Exchange Server to the Organization the MessageStats Console does not  reflect  this under 'Servers'

Revised: August 24, 2022
4342799 - New Exchange Server is not showing in reports

After adding a new Exchange Server to the organization  is not showing in any reports.

Revised: August 24, 2022
4298726 - Network instability issues are preventing the retrieval of Vital Organization information

Network instability issues are preventing the retrieval of Vital Organization information error during the gatherings followed by the following...

Revised: August 24, 2022
4340706 - Negative values, such as -1, -2, -3, -4, are shown on the average delivery time report.

Negative values, such as -1, -2, -3, -4, are shown on the average delivery time report.

Revised: August 24, 2022
4327637 - My Archive Manager Database was moved to a new server how do I connect MessageStats back to it

My Archive Manager Database was moved to a new server how do I connect MessageStats back to it.

Revised: August 24, 2022
4236434 - Multiple folders with the same name in "Item Count by Folder" custom report

The Folder column in the "Item Count by Folder" canned report or custom report displays multiple folders with the same name.

Revised: August 24, 2022
4336111 - Most recent date filter with local time returns data from 2 days ago, not yesterday

MessageStats Most Recent Date Filter with Local Time returns data from 2 days ago, not yesterday. When creating a report and using the Most...

Revised: August 24, 2022
4297278 - Most Recent date filter not working in Reports, why?

Most Recent date filter not working in Reports, why? Steps to Reproduce Problem: 1. When viewing Organizations - Departmental reporting...

Revised: August 24, 2022
4261073 - Missing mailboxes from Messagestats (QMS) reports

Mailboxes have been created in Exchange but after a gathering has been run these new mailboxes are missing from reports.

Revised: August 24, 2022
4267709 - After upgrading to MessageStats 6.9 some of you tasks are failing with the error "Invalid task

After upgrading your MessageStats installation to version 6.9 some tasks are failing with the following errors:   Invalid task configuration...

Revised: August 24, 2022
4271948 - After upgrading I cannot modify my Subscriptions.

After upgrading MessageStats when I modify my subscriptions changing who the subscription gets sent to, the settings appear to save but are...

Revised: August 24, 2022
4306831 - After upgrade existing tasks do not start

After upgrading to a newer version of MessageStats, all tasks seemed to be stuck, however if you create a new task as a test, it would run without...

Revised: August 24, 2022
4210227 - After uninstalling the Sendmail Report pack the Sendmail reports are still selectable when creati

After uninstalling the Sendmail Report pack the Sendmail reports are still selectable when creating custom reports. How can they be removed?

Revised: August 24, 2022
4212936 - After running a default gathering in MessageStats when is the earliest time I can rerun a default

After running a default gathering in MessageStats when is the earliest time I can rerun a default gathering and collect new information?

Revised: August 24, 2022
4336405 - After moving the reports component to another server, user saved reports are missing

MessageStats After moving the reports component to another server, user saved reports are missing.

Revised: August 24, 2022
4211089 - After failing over an Exchange 2007 CCR cluster, the historical data for that server disappears f

After failing over an Exchange 2007 CCR cluster, the historical data for that server disappears from the Storage | Servers report

Revised: August 24, 2022
4241109 - After editing a custom report the modifications do not save

After editing and making changes to a custom report the report appears correctly after clicking finish, however the changes do not save.

Revised: August 24, 2022
4253219 - After applying an updated license file all tasks stop working

When viewing all the tasks they no longer show a next occurence Date/Time, and no longer run on schedule Running tasks manually causes them to...

Revised: August 24, 2022
4304527 - After an upgrade, receive error when connecting to Messagestats console: "A problem occurred conn

After upgrading Messagestats then trying to launch the Messagestats console the following error occurs: "A problem occurred connecting to...

Revised: August 24, 2022
4211102 - After a successful Blackberry Default Gathering no information for the Blackberry Server is displ

After a successful Blackberry Default Gathering no information for the Blackberry Server is displaying in Messagestats Reports. There were no...

Revised: August 24, 2022
4294532 - Adding gathering credentials and running new Gathering Tasks for Microsoft Online are not working with Exchange Online Report Pack 7.4

By default MessageStats will use ps.outlook.com to connect to Office 365. Microsoft has changed this to use outlook.office365.com in their back...

Revised: August 24, 2022
4314866 - General Information for HTTPS and IIS7

HTTPS and IIS7 general information.

Revised: August 24, 2022
4340637 - Gatherings are failing on the site or server enumeration

Gatherings are failing on the site or server enumeration

Revised: August 24, 2022
4340603 - Gatherings are going into Pending while others complete, why?

Gatherings are going into Pending while others complete, why?

Revised: August 24, 2022
4307081 - Gathering task created at Administrative Group or Sites Level includes servers that no longer exi

Gathering task created at Administrative Group or Sites Level includes servers that no longer exist.

Revised: August 24, 2022
4344259 - Gathering Issues and limitations are known to exist in MessageStats 6.1.1

The following Gathering issues and limitations are known to exist in MessageStats 6.1.1.

Revised: August 24, 2022
4322869 - Gathering from multiple Exchange orgs in a single MessageStats console

If you are gathering from multiple Exchange Orgs from a single MessageStats console, it may be possible that due to time constraints, the...

Revised: August 24, 2022
4306721 - Gathering fails with "Error in executing sql statement - Message: could not find stored procedure

After upgrading to 5.0.1 the gathering fails on the last step, Mailbox Review. The log shows that it fails in the Mailboxreview.lpm module, which...

Revised: August 24, 2022
4280388 - Force a task to regather information.

If a task has already successfully completed and you rerun it in the same day, it does not regather the information.

Revised: August 24, 2022
4271908 - For reports "No matching records found" when filtering by server.

In an Exchange 2010 environment with a Database Availability Group (DAG) configured, reports are empty "No matching records found" when filtering...

Revised: August 24, 2022
4319467 - Deleted Mailboxes Information

Would like information on Deleted Mailboxes

Revised: August 24, 2022
4301978 - Default gathering task and Exchange mailbox task continues to gather from servers which do not ha

Default gathering task and Exchange mailbox task continues to gather from servers which do not have any stores defined.

Revised: August 24, 2022
4276052 - Default Gathering task starts to fail after upgrading.

After upgrading the following errors in the "Default Gathering" or Exchange Information Stores/Databases" Gatherings for Exchange 2007 or...

Revised: August 24, 2022
4230459 - Default Gathering warnings: "The mailbox could not be associated to a store in the database"

After migrating mailboxes from Exchange 2007 to 2010 and you see warnings similar to the following:   The mailbox XXXXXX could not be...

Revised: August 24, 2022
4229918 - DCOM was unable to communicate with the computer using any of the configured protocols.

Exchange Server validation fails, error in System Event log: "DCOM was unable to communicate with the computer <servername> using any of the...

Revised: August 24, 2022
4229871 - DCOM was unable to communicate with the computer <Server.company.local> using any of the configured protocols.

When using a Remote Task Execution Server and running a task with that Task Execution Server, you see the following error similar to the following...

Revised: August 24, 2022
4336482 - Database will not install on a SQL 2000 server

When trying to install the Database component on a SQL 2000 Server the following errors appear, MsiExec.exe - Application Error: The...

Revised: August 24, 2022
4323845 - Database Migration Failed (See below)

When upgrading the Database via the installer you will see the error below. Database Creation Successful - Database Migration Failed (See below...

Revised: August 24, 2022
4344176 - Database Maintenance Tasks are not available

You may have an issue when Database Maintenance tasks are not available.

Revised: August 24, 2022
4338912 - Database Management hangs with "Retrieving SQL job Information"

When you click on Re-index or Defrag or Data Aging in the Database Management, the item in the left hand pane will just sit there with the...

Revised: August 24, 2022
4242607 - Database Maintenance Screens Hang "Retrieving SQL Job Information"

Indicator Bar never moves, and there is a message saying "Retrieving SQL Job Information"

Revised: August 24, 2022
4342524 - Database Maintenance jobs are failing with error: "The owner () of job Defrag does not have serve

You have configured DB maintenance through the MessageStats console but the jobs error out with the following: The job failed. The owner () of...

Revised: August 24, 2022
4338584 - Database Maintenance and Gatherings are running slow, why?

Database Maintenance and Gatherings are running slow, why?

Revised: August 24, 2022
4296757 - Database component installation error: MSDE or SQL server was not found

When trying to install the database component the following installation error occurs: MSDE or SQL server was not found

Revised: August 24, 2022
4300409 - Data Aging does not delete aged dates as filter options in the reports

After deleting old data from MessageStats using the Data Aging function the aged dates still show in the report filter option when clicking the...

Revised: August 24, 2022
4333855 - Microsoft software update service causing HTTP 500 errors with reports

Microsoft Software Update Service causing the following errors when running Reports: The page cannot be displayed There is a problem with the...

Revised: August 24, 2022
4229822 - Microsoft Online Task fails with: "Cannot insert the value NULL into column 'AuditOperationID'"

When running the Microsoft Online Gathering task you see the following:   The following error occurred in trying to execute a given task...

Revised: August 24, 2022
4318879 - Microsoft Exchange rights and permissions required for the service account used for the gathering

This solution describes the required Microsoft Exchange rights and permissions for the service account used for the gathering tasks.

Revised: August 24, 2022
4340524 - Microsoft .Net Framework version 1.1 must be installed on the IIS server that hosts this applicat

When running MessageStats Report the following Error is reported: Microsoft .Net Framework version 1.1 must be installed on the IIS server...

Revised: August 24, 2022
4333531 - Microsoft .Net Framework version 1.1 must be installed on the IIS server that hosts Reports

When running MessageStats Report the following Error is reported: Microsoft .Net Framework version 1.1 must be installed on the IIS server that...

Revised: August 24, 2022
4298753 - Microsoft .Net Framework version 1.1 must be installed on the IIS server that hosts this applicat

While launching the WebReports in Messagestats the error message displayed is Microsoft .Net Framework version 1.1 must be installed on the IIS...

Revised: August 24, 2022
4336587 - MessageStats's SQL log file is to large and taking up hard drive space

MessageStats's SQL log file is to large and taking up hard drive space

Revised: August 24, 2022
4331135 - MessageStats' is full due to 'ACTIVE_BACKUP_OR_RESTORE

EOleException(The transaction log for database 'MessageStats' is full due to 'ACTIVE_BACKUP_OR_RESTORE') occurred trying to store mailbox with...

Revised: August 24, 2022
4252313 - MessageStats Webreports returning blank output after moving MessageStats Database

After moving the MessageStats database from one machine to another machine MessageStats reports is not showing any data on the right pane.

Revised: August 24, 2022
4348569 - MessageStats Roles and Permissions for MessageStats Reports

This article describes MessageStats Roles and Permissions for MessageStats Reports.

Revised: August 24, 2022
4319315 - MessageStats Web Reports screen blank with no error message.

When opening MessageStats Reports, the page is blank. The bottom left corner of web browser says "Done.

Revised: August 24, 2022
4305591 - MessageStats subscriptions and gatherings fail

After changing the service account that runs Messagestats the following error messages may appear in the Messagestats Application Logs or System...

Revised: August 24, 2022
4302053 - Messagestats upgrade overwrites the database connection string in the registry when SQL Authentic

Messagestats upgrade overwrites the database connection string in the registry when SQL Authentication is being used.

Revised: August 24, 2022
4301985 - MessageStats Service stops during an Automated gathering.

The MessageStats Service stops during an Automated gathering, yet an Interactive gathering that includes the same tasks against the same servers...

Revised: August 24, 2022
4253520 - MessageStats Reports site Error: "Service Unavailable"

When trying to open the MessageStats Report console the only text that is displayed is "Service Unavailable" 

Revised: August 24, 2022
4218594 - MessageStats shows different message numbers compared to UC Analytics

In comparing MessageStats reports to Unified Communications Command Suite - Analytics insights, you may notice that Exchange message numbers are...

Revised: August 24, 2022
4305126 - Messagestats report showing clients and applications that send or route SMTP mail through Exch

Is there a MessageStats report that shows the servers and applications that connect to an Exchange server to send SMTP mail? Enabling SMTP...

Revised: August 24, 2022
4304989 - MessageStats Reports Exchange At A Glance

When MessageStats is first installed and MessageStats reports is first opened from the console or via the URL the landing page defaults to...

Revised: August 24, 2022
4300101 - MessageStats Reports Error: "No license found"

You receive "No license found" error when you open MessageStats Reports

Revised: August 24, 2022
4326357 - MessageStats is not gathering the mailbox and public folder information

When attempting to gather mailbox and public folder information you may receive the following error. "Error message: probable cause: you do not...

Revised: August 24, 2022
4299564 - MessageStats Report Pack for Lotus Notes Connection issues

When attempting to connect Messagestats Lotus Notes Report Pack 2.0 to Domino the console looks to hang and never successfully connect. The...

Revised: August 24, 2022
4292909 - Messagestats OWA Report Pack - "Access Denied" configuring IIS logs

When configuring Outlook Web Access (OWA) Reports, against a Windows 2008 server the user may receive Access Denied message when attempting to...

Revised: August 24, 2022
4272099 - MessageStats Report Pack for OCS/Lync Server 7.1 Enterprise Voice Reports are Blank.

MessageStats Report Pack for OCS/Lync Server 7.1 Enterprise Voice Reports are Blank. The Default Lync gathering runs error free but all the...

Revised: August 24, 2022
4261839 - MessageStats Report Pack for OWA reports appear blank when IIS Logs/OWA gathering task is run

After Exchange 2010  Service Pack 1 is installed, the IIS Logs/OWA gathering task does not collect OWA logins. The OWA reports showed no data

Revised: August 24, 2022
4261067 - MessageStats Report Pack for OCS = Error when distinguished name is too long

OCS Gathering of the Report Pack for OCS in Messagestats fails with the following error in the MessageStats Application Log: Database error...

Revised: August 24, 2022
4211022 - Messagestats Mailbox count does not match Exchange. Why is this?

The number of Mailboxes counted by Messagestats does not match the number of mailboxes I have in my organization when using Exchange System...

Revised: August 24, 2022
4210339 - MessageStats is not able to connect using the internal Outlook Anywhere.

In the upcoming MessageStats 7.3.0, MAPI connections to Exchange 2013 organizations are attempted using the client authentication method and host...

Revised: August 24, 2022
4305618 - MessageStats Gathering Warning: The legacy exchange DN attribute is not of type VT_BSTR

During the Default Gathering process entries that mention the below message are present in the MessageStats logs: MessageStats Gathering...

Revised: August 24, 2022
4258399 - MessageStats Database is growing very rapidly, with most growth in the T_MailboxMsgSizeDistributi

MessageStats Database is growing very rapidly, with most growth in the T_MailboxMsgSizeDistribution and T_MailboxStatsMsgs tables

Revised: August 24, 2022
4255279 - Messagestats Duplicating results in CSV reports

Why is MessageStats duplicating results when exporting them in CSV reports? If the results are exported in HTML the results are not at all duplicated.

Revised: August 24, 2022
4219283 - MessageStats doesn't report the Membership for the Query-based Distribution Lists

MessageStats doesn't report the Membership for the Query-based Distribution Lists.

Revised: August 24, 2022
4213583 - MessageStats Database recovery model keeps changing from simple to bulk-logged

The MessageStats database recovery model keeps changing after the database maintenance scripts are run from Simple mode to Bulk-logged mode...

Revised: August 24, 2022
4211770 - MessageStats database is consuming all the drive space.

The Messagestats database is taking up all of the drive space on the SQL Server. What can be done about this?

Revised: August 24, 2022
4237152 - MessageStats console reports the license has expired

When upgrading from MessageStats 6.x or earlier, a new license file will be required to upgrade 

Revised: August 24, 2022
4348613 - MessageStats 6.5 and Spotlight on Exchange Interoperability Issue

There are compatibility issues between Quest MessageStats 6.5, and other Quest products that use the Quest Web Reporting engine. These products...

Revised: August 24, 2022
4304880 - MessageStats - Registry Keys Missing

When installing Messagestats on a Windows 2008 64Bit server when viewing the Registry I see no keys for Quest Software or Messagestats, why?

Revised: August 24, 2022
4293295 - Messagestats Archive Manager Gatherings fails - Error running stored procedure -2147217900

When attempting to run an Archive Manager gathering using Messagestats 6.6 and Archive Manager Report Pack 1.3.1 the gathering starts then either...

Revised: August 24, 2022
4260139 - MessageStats - OWA Successful logons Report shows "0" Logons

After running a OWA Successful Login Report, the report contains multiple 0 logons. Why would a Successful Logon report included 0 logons as...

Revised: August 24, 2022
4246257 - MessageStats 6.6 on SQL 2008 SP1

Is a MessageStats 6.6 database supported on MS SQL 2008 SP1?

Revised: August 24, 2022
4306769 - Messages sent via SMTP messages do not update last mail received date for distribution lists

If a message is sent from an SMTP program to a distribution list, the 'last mail received' date is not updated in the inactive distribution list...

Revised: August 24, 2022
4340656 - Member Count column is empty in 'Inventory - Distribution List' Report

Member Count column is empty in 'Inventory - Distribution List' report.

Revised: August 24, 2022
4257072 - Meltdown and Spectre (CPU Vulnerability) for Quest On Premise based products

Meltdown and Spectre exploit critical vulnerabilities in modern  processors . These hardware bugs allow programs to steal data which is currently...

Revised: August 24, 2022
4301868 - MAPI_E_FAILONEPROVIDER Unable to log into the message store on the server

While trying to connect to a Windows NT4 Exchange 5.5 Organization the error is, Unable to log into the message store on the server. The...

Revised: August 24, 2022
4344189 - MAPI-based gatherings can unexpectedly fail

Sometimes MAPI-based gatherings (mailbox, public folder, and content and attachment gatherings) can unexpectedly fail.

Revised: August 24, 2022
4336222 - MAPI errors with Exchange 2003 BH/FE OWA Servers with "You do not have administrative access to t

MAPI errors with Exchange 2003 Bridgehead / Front-end OWA Servers during Analysis or Gatherings. Error message recieved is: You do not have...

Revised: August 24, 2022
4325434 - MAPI_E_FAILONEPROVIDER ERROR when connecting to or running gathering on Exchange 2013 server

When trying to change connection server to a 2013 front end, the following validation error occurs : "MAPI was unable to open the...

Revised: August 24, 2022
4261015 - Mailbox Store Size reported as zero for a store on a CCR cluster

Running the MessageStats Storage | Details report against Exchange 2007 on a Windows 2008 CCR Cluster gives a size of 0 (zero) MB

Revised: August 24, 2022
4235963 - Show all Device pairings in the Windows Mobile Device Inventory report

Show all Device pairings in the Windows Mobile Device Inventory report

Revised: August 24, 2022
4336542 - Should the Database be re-indexed on a scheduled bases?

MessageStats Should the Database be re-indexed on a scheduled bases?

Revised: August 24, 2022
4333622 - Setting up new tasks for gathering processes and don't see an option for Distribution List Member

I am setting up new tasks for our gathering processes and don't see an option for Distribution List Membership, Organization Info and Connector...

Revised: August 24, 2022
4336392 - Server Uptime Report Returns No Data

Server Uptime Report returns no data.

Revised: August 24, 2022
4247970 - Server Uptime Performance Counter gathering tasks fail with Error: Unknown Data Processor

All Server Uptime Performance Counter gathering tasks have started failing with and Unknown Data Processor Error.

Revised: August 24, 2022
4340861 - Server Traffic Usage Reports are not showing any collected data, why?

Server Traffic Usage Reports are not showing any collected data, why?

Revised: August 24, 2022
4326082 - Server Storage report is returning 0MB for a store size

When running the Server Storage report, the server(s) return a storage size of 0 MB. MessageStats may log following error in it application logs...

Revised: August 24, 2022
4306753 - Server Error in '/MessageStatsReports' Application. An error occurred during the parsing of a res

While trying to launch Messagestats WebReports, the error faced might be Server Error in 'MessageStatsReports' Application Description: An...

Revised: August 24, 2022
4319765 - Server Activity Summary Report VS Exchange Service Delivery Report

 The Exchange Service Delivery Executive Summary report is showing  1,588,660 emails sent  and the Server Activity report "Users Messages Sent" is...

Revised: August 24, 2022
4325509 - Send Mail reports show incorrect data

Send Mail reports show incorrect data

Revised: August 24, 2022
4336411 - Instructions for moving the MessageStats Database to another SQL Server and then upgrading it to

Instructions for moving the MessageStats Database to another SQL Server and then upgrading it to a new version.

Revised: August 24, 2022
4333753 - Instructions for upgrading and moving the MessageStats product from a Complete install to a Distr

Instructions for upgrading and moving the MessageStats product from a Complete install to a Distributed install.

Revised: August 24, 2022
4340650 - Installing another gatherer server but cannot find the original license key

After installing another Gatherer Server in the environment, the user is unable to locate the original license key to register the product.

Revised: August 24, 2022
4219499 - installing and get an error similar to sql server does not exist or access denied

While trying to install MessageStats an error similar to, sql server does not exist or access denied, is displayed

Revised: August 24, 2022
4346454 - Installer may request a reboot after installation

The MessageStats installer may request a reboot after installation

Revised: August 24, 2022
4267558 - Installer hanging during 6.9 upgrade

During the Upgrade process the MessageStats Installer hangs and does not continue.

Revised: August 24, 2022
4333626 - Installation Will Not Complete - Receive Error: "Installation ended prematurely due to error" - I

When installing MessageStats, the installation gets part way through, then the following error occurs: "Installation ended prematurely due to...

Revised: August 24, 2022
4346550 - Installation Issues and limitations are known to exist in MessageStats 6.1.1

The following Installation issues and limitations are known to exist in MessageStats 6.1.1.

Revised: August 24, 2022
4342218 - Installation fails with error: Diagnostic Test Engine Failed to start

When running the installation of Spotlight on Messaging you recieve the follwoing error: Service 'Spotlight Diagnostic Test Engine'  (Spotlight...

Revised: August 24, 2022
4338235 - SQL DMO is required but is not included in SQL 2008R2 Express or the SQL 2008R2 Feature Pack

When installing MessageStats, SQL DMO is required but is not included in SQL 2008R2 Express or the SQL 2008R2 Feature Pack

Revised: August 24, 2022
4299004 - SQL 2005 SP4 Supported?

Is SQL Server 2005 SP4 supported by Messagestats, Spotlight on Messaging and Spotlight on AD?

Revised: August 24, 2022
4324071 - Access Denied. Your system policy has denied access to the requested URL.

When Accessing the Reports you will see the following Error: Access Denied Your system policy has denied access to the requested URL.

Revised: August 24, 2022
4272200 - Access Denied when selecting Subscriptions | Configure Subscriptions

Access Denied when selecting Subscriptions | Configure Subscriptions

Revised: August 24, 2022
4320004 - A duplicate public folder was found with path "PublicFolderName"

During the Exchange Public Folder Tree Structure Enumeration you will see a warning similar to below. A duplicate public folder was found...

Revised: August 24, 2022
4333814 - A Blank Screen is displayed when launching MessageStats Reports

A Blank Screen is displayed when launching MessageStats Reports

Revised: August 24, 2022
4327654 - <span style="font-size: 9pt; color: #222222; font-family: 'arial','sans-serif'">The Distributi

The Distribution list report is not showing groups not in the Allowed Senders field

Revised: August 24, 2022
4212661 - .Net Framework error (Error details: ASP.Net is not properly configured on the IIS web when acces

You received the following error Error Microsoft .Net Framework version 1.1 or version 2.0 must be installed on the IIS server that hosts...

Revised: August 24, 2022
4296948 - 'Unable to connect to the database' SQL server does not exist or access is denied' Error Message

'Unable to connect to the database' SQL server does not exist or access is denied' error message when you try to open MessageStats reports from...

Revised: August 24, 2022
4237214 - "User does not have permission to perform this action;; SQL Statement = EXEC PR_UpdateStatistics"

The following error is logged while running a Default Gathering: "The following error occurred while processing a data object for a given...

Revised: August 24, 2022
4350812 - "Unknown system error (0x8004010F)" while trying to connect to Exchange Server

MessageStats may log the following error while trying to connect to the exchange server: Error: Unexpected exception Context: Configuring...

Revised: August 24, 2022
4348583 - "The system could not verify account" Error Message during installation of MessageStats

"The system could not verify account" Error Message encountered during installation of MessageStats.

Revised: August 24, 2022
4331042 - "The system cannot find the path specified" error message

"The system cannot find the path specified" error message may be encountered either when connecting to exchange organization or during gathering...

Revised: August 24, 2022
4280415 - "The following error occurred during the processing of a given gathering: Illegal characters i

Problem Description When Gathering user information with MessageStats Report Pack for Lotus Notes you receive the following in your task logs...

Revised: August 24, 2022
4282634 - "One or more required fields are absent" Error Message

You may get error One or more required fields are absent during OWA gathering.

Revised: August 24, 2022
4296811 - "Exchange Mailboxes Update" task always has a status of PendingRetry. Error: "An error occurred

"Exchange Mailboxes Update" task stays with a status of Pending/Retry. The Log file contains the error listed after this message. "An error...

Revised: August 24, 2022
4271792 - "Exchange Information Stores" Task Identifying wrong node as active node. Warning: An error oc

In a clustered environment when enumerating the Exchange Information Stores MessageStats Identifies the wrong node as the active node. with the...

Revised: August 24, 2022
4338965 - "Error Code: 8000FFFF, Message: The legacyExchangeDN attribute is not of type 8. Probable Cause:

Storage\Store Summary report showing No Data Found when the following error is found in the logs: "Error Code: 8000FFFF, Message: The...

Revised: August 24, 2022
4297120 - "Database and Application Do Not Match" Warning

This article describes an issue when you see "Database and Application do not match" warning, when using MessageStats snap-in database...

Revised: August 24, 2022
4288879 - "Corporate Exchange at a Glance" and "Server Internal vs. External Activity" number of messages d

When comparing the total number of messages on the "Corporate Exchange at a Glance" report to the "Server Internal vs. External Activity" these...

Revised: August 24, 2022
4276327 - "Catastrophic Failure" in Windows Mobile Report Pack gathering after upgrading MessageStats

After Upgrading to the latest version of MessageStats the "Task Sources" task of Windows Mobile Default Gathering is failing with: "The...

Revised: August 24, 2022
4340475 - "An error occurred in trying to enumerate the server drive: access denied"

The following error is produced when running a gathering, "An error occurred in trying to enumerate the server drive: access denied"

Revised: August 24, 2022
4333790 - "(HR:80004005) Unspecified error" during the Mailbox Content &amp; Attachment Gatherings

During the Mailbox Content and Attachment gathering the following error is produced, "An error occurred during processing with processor...

Revised: August 24, 2022
4340741 - " Error in Executing SQL Statement - Message: User does not have permission"

" Error in Executing SQL Statement - Message: User does not have permission", and the full error is below: Error: EOleException Source...

Revised: August 24, 2022
4230211 - Saving Report Settings while logged into MessageStatsReports with an Account that has a non alpha

When running a report logged in with an account that has a non alphanumeric character in the account name, then clicking File | "Save report...

Revised: August 24, 2022
4248721 - Running the Regather Struture function on the Exchange Organization fails with the error 'No Task

When you right click on your exchange organization in the console and select Regather Structure it fails with the following error: No Task Found

Revised: August 24, 2022
4260165 - Running a Mailbox Activity report against a distribution list returns �No Data�

When running a Mailbox Activity report using a distribution list as the filter the report displays No Data

Revised: August 24, 2022
4248105 - Root Summary Public Folder Report not reporting correct total folder size

When running the Public Folder Root Summary report to obtain size of Public Folders it appears that the sizes reported are much higher than those...

Revised: August 24, 2022
4277642 - Restore historical data after reinstallation.

Is it possible to retrieve historical data after MessageStats has been uninstalled/removed and then reinstalled?

Revised: August 24, 2022
4258125 - Require A custom report for mailbox content: Number of Messages and their total size by user f

Need to generate a custom report for mailboxes that will display the User's name, a total number of messages stored in the mailbox, and the size...

Revised: August 24, 2022
4338714 - Reports only showing a maximum of 3000 Rows, How can I increase the maximum number of rows

How can I increase the maximum number of rows displayed on the report?  

Revised: August 24, 2022
4247932 - Reports Filtered by Region exclude Mailboxes that Belong to a DAG

When filtering reports by regions defined in MessageStats DAG Mailboxes are not returned in the results.

Revised: August 24, 2022
4220593 - Reports from a subscription returns different data than running the report from the Web Reports console

When you view a report from a subscription it may not return the same results as viewing the report from the Web Reports console.

Revised: August 24, 2022
4294571 - Reports do not show data from the past 2 months

This article describes why MessageStats cannot gather information after 60 days have passed. It just gathers recent information.  

Revised: August 24, 2022
4340467 - Reports displaying an access denied when run remotely

When trying to run report remotely from the IIS server, an access denied error is displayed

Revised: August 24, 2022
4332129 - Reports do not display any thresholds even though the server thresholds have been configured

When generating the following reports using default filters and display threshold is set to Yes, threshold is not shown in any of the reports...

Revised: August 24, 2022
4234158 - Reports do not return data for the previous day

When running reports and selecting Yesterday as the date filter there is no data returned. Using Most Recent or a different date filter returns...

Revised: August 24, 2022
4348457 - Reports are not Available if IIS Server and SQL Server are on Different Machines

You may encounter an issue when MessageStasts reports are not available if IIS server and SQL server are on different machines. The following...

Revised: August 24, 2022
4350911 - Reporting Issues and limitations are known to exist in MessageStats 6.1.1

The following Reporting issues and limitations are known to exist in MessageStats 6.1.1.

Revised: August 24, 2022
4287464 - Reporting Aggregation fails with error "Conversion failed when converting datetime from character

Report Aggregation fails and gives error message â€Conversion failed when converting datetime from character stringg†after upgrading SQL Server.

Revised: August 24, 2022
4266555 - Report to Obtain Average Number of Sent and Received Email

Is there a report that can automatically calculate the average messages sent and received per mailbox?

Revised: August 24, 2022
4261785 - Report Pack for Blackberry 1.0.1 - When performing a daily aggregation of the BlackBerry User Act

In Report Pack for Blackberry 1.0.1 when performing a daily aggregation of the BlackBerry User Activity report, table contains multiple records...

Revised: August 24, 2022
4247862 - Report OWA logons by user account including browser version

Using the OWA report Pack for MessageStats is it possible to create a report that shows the logons by user, and include the browser / version used...

Revised: August 24, 2022
4241647 - Report OWA Logons by Source IP including the time of day

Using the OWA report Pack for MessageStats is it possible to report on the specific times of day an IP address logged on.

Revised: August 24, 2022
4220121 - Report on the state of each mailbox that is gathered

Report on the state of each mailbox that is gathered, such as Active or Inactive (soft deleted, disabled, disconnected)

Revised: August 24, 2022
4327914 - Removed an Exchange Server and the Exchange Mailboxes Task is trying to conenct to the old server.

The Exchange Mailboxes Task is failing.  When looking at the Default Gathering Task running the Mailboxes Task is running against Server MBX10 but...

Revised: August 24, 2022
4317928 - Removed an Exchange Server from Active Directory and now the gathering tasks are failing.

A Exchange server was removed from Active Directory and now all our Exchange gathering tasks are failing on Task Sources.

Revised: August 24, 2022
4319560 - Remove another Exchange Organization from MessageStats

Steps to remove an Exchange Organization from messagestats.

Revised: August 24, 2022
4344712 - Remote Task Processors start but cause gathering to go into Pending Status

When running a gathering using a remote task processor, the gathering will go into a Pending Retry and eventually fail. You have verified the...

Revised: August 24, 2022
4323824 - Remote Task Processors start but cause gathering to go into Pending Status

When trying to run a gathering and using a remote task execution server the task  goes into a pending status and you can not view the logs to see...

Revised: August 24, 2022
4321879 - Remote Execution server failed to perform any gathering with error: "SQL Server does not exist or

Remote Execution server failed to perform default gathering with error : The following error occurred before the main processing of the given...

Revised: August 24, 2022
4348545 - Remote Database Installation Requires Local SQL Server.

In MessageStats 6.5 remote installation of the database component has been enabled to allow deployment in environments where physical access to...

Revised: August 24, 2022
4267850 - Records in the peer to peer session detail reports do not match records in Lync native Reports.

With multiple Lync pools that all share a common CDR database the records in the MessageStats peer to peer session detail reports do not match...

Revised: August 24, 2022
4253749 - Recommended Gathering Configuration For MessageStats

Is there a recommended gathering configuration for Messagestats that will allow all reports to be populated?

Revised: August 24, 2022
4223030 - Receiving error: 80070005 - Access denied and error 1606 when installing web component

During the installation of the MessageStats Web Component, the user encounters error 80070005 - Access denied and also an install error 1606.

Revised: August 24, 2022
4322758 - Receive HTTP 404 error when running MessageStats on a Windows 2003 server running IIS 6.

Receive HTTP 404 error when running MessageStats on a Windows 2003 server running IIS 6.

Revised: August 24, 2022
4333675 - Receive error when trying to view web report: "HTTP Error 404: The Page cannot be found.".

Receive error when trying to view web report: "HTTP Error 404: The Page cannot be found.".

Revised: August 24, 2022
4338908 - Quota Report is incorrectly showing mailboxes as having no quota set.

The Quota Report, in MessageStats Reports, is displaying some Mailboxes as having no quotas set, when in fact they do.

Revised: August 24, 2022
4336159 - Purchased more licenses and unable to apply both asc files to the product at once.

When purchasing more licenses for MessageStats v6.0 another asc file was sent, but doesn't total the full number of licenses now owned. How do we...

Revised: August 24, 2022
4300660 - Puede Messagestast reportar basado en UPN off?

Puede Messagestast reportar basado en UPN off? 

Revised: August 24, 2022
4253758 - Publishing Reports to a website

Static report data needs to be published to an internal website for multiple people to access.  This will ensure each person is viewing the same...

Revised: August 24, 2022
4336385 - Public Folders not gathering after installing or upgrading to v5.0

Public Folders not gathering after installing or upgrading to v5.0

Revised: August 24, 2022
4319631 - Public Folders Gathering Task Failing with You do not have permission to log on.

During the Public Folder Gathering Task you will see the following error in the Task log: Extended information was found for the last MAPI error...

Revised: August 24, 2022
4230541 - Public Folders Details Report not returning item count or size

When running the Public Folders | Folder Details report, the Item count and Size columns for the public folders is 0 (zero).

Revised: August 24, 2022
4342632 - Public Folder sizes in reports show cumulative size for all replicas

When running the Public Folder Details or Summary reports in MessageStats you are receiving the cummulative size on disk of all replicas of the...

Revised: August 24, 2022
4235688 - Public Folder path is truncated to 128 characters

Exporting Public Folder reports to Excel causes the Folder Path field to be truncated to 128 characters

Revised: August 24, 2022
4338635 - Public Folder gathering fails with errors: "Public Folder object could not be stored in the datab

Public Folder gathering fails with the following errors: "The following Public Folder object could not be stored in the database as it did not...

Revised: August 24, 2022
4275920 - Public Folder Last Access Date field is reporting the date and time of the MessageStats Gathering

The Last Access Date field on Public Folder reports will always be the date/time that MessageStats gathered from the given folder.

Revised: August 24, 2022
4340440 - Problem Registering License Key - Instructions Incorrect in Quick Start Guide

I am having problems registering my license key. The instructions in Quick Start Guide seem to be incorrect.

Revised: August 24, 2022
4322747 - Prerequisites specify that the MessageStats service needs read rights to admin share on Exchange

The prerequisites specify that the MessageStats service account credentials require read rights to admin share on Exchange Server. The Admin...

Revised: August 24, 2022
4241195 - Error while trying to connect to Exchange Organization: "An error occurred while determining i

When connecting MessageStats to the Exchange Organization, the error "Unable to connect to Exchange organization" is returned.  Several error...

Revised: August 24, 2022
4272314 - Error when trying to add new gathering credentials for the Microsoft On-line Report pack.

Receiving the following error when trying to add new gathering credentials for the Microsoft Online Report pack. The specified user account...

Revised: August 24, 2022
4338476 - Error when running Mailbox Reports: "Unexpected error while attempting to read from the database.

When running Mailbox Reports the below error is produced after 15 minutes: "Unexpected error while attempting to read from the database...

Revised: August 24, 2022
4217348 - Error when opening MessageStatsReports "Error: Unable to create Report Info object"

When opening MessageStatsReports, the left hand side window pane does not display and the following error occurs: "Error: Unable to create Report...

Revised: August 24, 2022
4346584 - Error when launching MessageStats console: "Unable to connect to QMS server"

Receiving error:  "Unable to connect to QMS server" when launching MessageStats console.  

Revised: August 24, 2022
4307256 - Error when installing: "The Quest MessageStats &lt;Version&gt; database was not found on the &lt;

When using SQL 2005 or 2008 Express in a test environment you may receive the following error during install. The Quest MessageStats <Version...

Revised: August 24, 2022
4304650 - Error when gathering: "Unable to Validate the database connection, please restart Messagestats".

Receive the following error during a gathering: "Unable to Validate the database connection, please restart Messagestats".

Revised: August 24, 2022
4330379 - Error when gathering Distribution Lists, Public Folders or Mailbox information: "A referral was r

When trying to gather Distribution Lists, Public Folders or Mailbox information either interactively or automated, the following error occurs...

Revised: August 24, 2022
4298314 - Error when gathering Custom Recipients "CustomRecipient.LPM failed"

The following error was reported when running a gathering, An error occurred in trying to add a Custom Recipient: CustomRecipient.LPM failed

Revised: August 24, 2022
4261849 - Error when attempting to run a Regather Structure after adding new servers

After adding new Exchange Servers in the Exchange Organisation a Regather Structure task is attempted but it fails and it displays the following...

Revised: August 24, 2022
4326316 - Error when accessing MessageStats Web Reports: "Microsoft .Net Framework version 1.1 must be inst

When accessing the MessageStats reports web page, the following error occurs: "Microsoft .Net Framework version 1.1 must be installed on the...

Revised: August 24, 2022
4211039 - Error when accessing Messagestats Reports Web Site: "HTTP 500 - Internal Server Error"

Unable to launch Messagestats Reports Web Site or Default Web Site, receive error: "HTTP 500 - Internal Server Error".

Revised: August 24, 2022
4307156 - Error running Windows Mobile Device gathering "class factory cannot supply requested class "

You may receive the following error when running the Windows Mobile Device gathering against a frontend server "class factory cannot supply...

Revised: August 24, 2022
4294757 - Error running the MessageStats Windows Mobile Device gathering "Windows PowerShell snap-in Micros

If the MessageStats task execution server is running on a 64-bit platform you may receive the following error when running the Windows Mobile...

Revised: August 24, 2022
4338707 - Error reported in log files after trying to run a gathering against a Exchange 5.5 Public Folder

Error reported in MessageStats log files after trying to run a gathering against an Exchange 5.5 Public Folder Server Error: EOleException...

Revised: August 24, 2022
4300339 - Error processing MessageStats tracking logs "Invalid Argument"

When running the MessageStats tracking log gathering you may receive the error "Invalid Argument" when processing the Exchange tracking logs.

Revised: August 24, 2022
4229591 - Error opening Web Reports "Error details: Retrieving the COM class factory for component with

Opening MessageStats Web Reports gives the following error: "Error details: Retrieving the COM class factory for component with CLSID {150B0602...

Revised: August 24, 2022
4222256 - Error opening Web Reports ""Error details: Retrieving the COM class factory for component with CL

Opening MessageStats Web Reports gives the following error: "Error details: Retrieving the COM class factory for component with CLSID {100BEE37...

Revised: August 24, 2022
4319642 - Error occurred while trying to normalize the user account name USERNAME. This account will not

When running the IIS Log Files / OWA / Windows Mobile Gathering, you are getting these Warnings in the logs "Error occurred while trying to...

Revised: August 24, 2022
4279555 - Error Message "Permissions Denied You must be a member of the administrators group." when trying to create a subscription

When viewing the Quest MessageStats Reports webpage | File | Administrative Options and clicking on the Settings button you receive the error...

Revised: August 24, 2022
4323282 - Error Message "Not enough server storage is available to process this command"

When running an Interactive or Automated gathering using MessageStats, the following error occurs when gathering the Exchange server Information...

Revised: August 24, 2022
4305041 - Error in OCS default gathering "Error running stored procedure The conversion of the nvarchar val

Error in OCS default gathering "Error running stored procedure The conversion of the nvarchar value '9820420191' overflowed an int column...

Revised: August 24, 2022
4330121 - Error in log file: Param(2)=Unsupported type, Param(3)=03.03.2004,

MessageStats When gathering from the Exchange Server(s), the following error may appearing the MessageStats Console and MessageStats<date>.log if...

Revised: August 24, 2022
4333082 - Error in getting Mailbox GUID - Message: Timeout Expired

When performing a gather errors may occur stating "Error in getting Mailbox GUID - Message: Timeout Expired"

Revised: August 24, 2022
4344748 - Error in Executing SQL Statement - Message: Violation of Primary Key constraint 'PK_T_ServerAvail

Error in Executing SQL Statement - Message: Violation of Primary Key constraint 'PK_T_ServerAvailability'. Cannot insert a duplicate key in object...

Revised: August 24, 2022
4212793 - Error in Application Event Log: "Error 0x80004005. Delivery failed. Error="Unspecified error" X

When using a subscription to send a report to a URL you receive the following error in the Windows application event log: "Some reports...

Revised: August 24, 2022
4240973 - Error Gathering OCS Data: "Error running stored procedure Login failed for user 'UserName'.  R

OCS Reportpack gatherings fail with the following error: "Error running stored procedure Login failed for user 'UserName'.  Reason: The password...

Revised: August 24, 2022
4306621 - Error during Public Folder gatherings: "HrMAPIOpenSubfolderEx() returned the error 0x800B0001 whi

The following error occurs during Public Folder gathering: "HrMAPIOpenSubfolderEx() returned the error 0x800B0001 while opening Public folder...

Revised: August 24, 2022
4276114 - Error during installation: "The following error occurred while "Registering Remote Server: Class not Registered"

User receives the following errors during the Install of MessageStats: "The following error occurred while "Registering Remote Server: Class not...

Revised: August 24, 2022
4247718 - Error during gathering: "An error occurred for the following mailbox in trying to add the securit

Error occurs during gathering: "An error occurred for the following mailbox (CN=XXX,OU=XXX,OU=XXX,DC=XXX) in trying to add the security...

Revised: August 24, 2022
4350646 - Error during execution of MessageStats Subscription: "Error 0x80070005 Delivery Failed"

"Error 0x80070005.  Delivery Failed" Error Message is logged while MessageStats subscription is executed.

Revised: August 24, 2022
4306698 - Error during Exchange Mailbox Gathering Task: "Failed to open the information store"

An error occurs during Exchange Mailbox Gathering Task: "Failed to open the information store. Extended information was found for the last MAPI...

Revised: August 24, 2022
4336394 - Error during a gathering, MAPI_E_UNCONFIGURED

When trying to gathering data, this error is produced: MAPI_E_UNCONFIGURED

Revised: August 24, 2022
4336373 - Error during a gathering: EInvalidPointer Message:Invalid pointer operation

Error during a gathering: EInvalidPointer Message:Invalid pointer operation

Revised: August 24, 2022
4296664 - Error during a gathering: Access violation at address 41005113 in module 'borlndmm.dll

Error during a gathering: Access violation at address 41005113 in module borlndmm.dll

Revised: August 24, 2022
4336249 - Error details: ASP.Net is not properly configured on the IIS web virtual directory.

Error: "Microsoft .Net Framework version 1.1 must be installed on the IIS server that hosts this application. Microsoft ASP.NET must also be...

Revised: August 24, 2022
4306637 - Can Migration reports in Messagestats be based on Distribution List Membership?

Can Migration reports in Messagestats be based on Distribution List Membership?

Revised: August 24, 2022
4347173 - Can MessageStats show reports for multiple organizations on the At A Glance page?

You would like the home page  'Exchange At A Glance'  to show reporting information for mutliple Exchange Organizations

Revised: August 24, 2022
4306119 - Can MesssageStats report on the number of mail enabled contacts by name and the external smtp add

Can MesssageStats report on the number of mail enabled contacts by name and the external smtp address?

Revised: August 24, 2022
4254194 - Can MessageStats subscriptions be setup so that a Gathering Report is emailed only upon a Gatheri

Can MessageStats subscriptions be setup so that a Gathering Report is emailed only upon a Gathering Failure?

Revised: August 24, 2022
4344221 - Can MessageStats Run Remotely or do I need Agents to Run It?

Can MessageStats Run Remotely or do I need Agents to Run It?

Revised: August 24, 2022
4254993 - Can MessageStats RP for BlackBerry work without adding the account to the Local Admins group?

Can MessageStats Report Pack for BlackBerry work without adding the account to the Local Administrators group on the BlackBerry Enterprise Server?

Revised: August 24, 2022
4247481 - Can MessageStats reports be filtered by AD Security Groups?

Can MessageStats reports (e.g. Top Senders and Receivers) be filtered by AD Security Groups?

Revised: August 24, 2022
4230133 - Can MessageStats return report data based off UPN?

Can MessageStats return report data based off UPN?

Revised: August 24, 2022
4321812 - Can MessageStats report Resource Mailbox Utilization (e.g.: Meeting Room utilization)?

Can MessageStats report Resource Mailbox Utilization (e.g.: Meeting Room utilization)?

Revised: August 24, 2022
4298735 - Can MessageStats report the number of mail items within users mailboxes?

Can MessageStats report the number of mail items within users mailboxes?

Revised: August 24, 2022
4262397 - Can MessageStats Report Pack for Sendmail and Postfix support different date and time formats in

Can MessageStats Report Pack for Sendmail and Postfix support different date and time formats in Postfix syslog files?

Revised: August 24, 2022
4261380 - Can MessageStats Report Pack for OCS be configured to charge back for incoming calls and/or co

Is there any way to configure chargeback for incoming conference calls? For example if there is a toll free no configured for OCS and any one can...

Revised: August 24, 2022
4253820 - Can MessageStats Report Pack for Lync and MessageStats for Lync connect to 2 separate CDR databases in same Lync topology?

Can MessageStats be configured to operate against 2 separate CDR databases (mirrored on 2 different SQL setups) within the same Lync topology?

Revised: August 24, 2022
4307196 - Can MessageStats Report on Users who are Using Outlook in Cached Mode?

Can MessageStats report on what users are using Outlook in cached mode and what users are using online mode?

Revised: August 24, 2022
4262074 - Can Messagestats report on which Contact folders are shared?

Has Messagestats got the ability to create a report that shows which mailboxes across the Exchange environment have their Outlook 2003 contacts...

Revised: August 24, 2022
4261731 - Can MessageStats report on which Public Folders have NOT been modified in the last x number of da

Can MessageStats report on which Public Folders have NOT been modified in the last x number of days?

Revised: August 24, 2022
4253843 - Can MessageStats report on users connected in cached and non cached mode?

Can MessageStats report on users connected in cached and non cached mode?

Revised: August 24, 2022
4306808 - Can MessageStats report on the total emails sent by members of a DL to external &amp; internal so

Can MessageStats report on the total emails sent by members of a DL to external & internal sources?

Revised: August 24, 2022
4301420 - Can MessageStats report on the traffic (read/write) generated by users/mailboxes on Public Folder

Can MessageStats report on the traffic (read/write) generated by users/mailboxes on Public Folders or report on how many users/mailboxes are using...

Revised: August 24, 2022
4261726 - Can MessageStats report on user access of a Shared Mailbox?

Can MessageStats report on user access of a Shared Mailbox?

Revised: August 24, 2022
4254854 - Can MessageStats report on traffic between Mailbox servers and Hub Transport Servers?

Can MessageStats report on traffic between Mailbox servers and Hub Transport Servers?

Revised: August 24, 2022
4210274 - Can Messagestats report on the maximum size of email a user can send or receive?

Can Messagestats report on the maximum size of email a user can send or receive?

Revised: August 24, 2022
4306802 - Can MessageStats report on the total emails received by a DL from external and internal sources?

Can MessageStats report on the total emails received by a DL from external and internal sources?

Revised: August 24, 2022
4304257 - Can MessageStats report on the size of a Public Folder?

Can MessageStats report on the size of a Public Folder?

Revised: August 24, 2022
4299106 - Can MessageStats report on the samAccountName attribute of Exchange 2003/2007 Mailboxes?

Can MessageStats report on the samAccountName attribute of Exchange 2003/2007 Mailboxes?

Revised: August 24, 2022
4329280 - Can MessageStats report on the relay messages?

Can MessageStats report on the relay messages?

Revised: August 24, 2022
4241651 - Can Messagestats report on the number of items that were sent from/to each Public Folder in the O

Can Messagestats report on the number of items that were sent from/to each Public Folder in the Organization?

Revised: August 24, 2022
4308130 - Can MessageStats report on the multiple SMTP addresses of a Public Folder?

Can MessageStats report on the multiple SMTP addresses of a Public Folder?

Revised: August 24, 2022
4306451 - Can Messagestats report on the number of items added/created on a hourly/daily basis for each Pub

Can Messagestats report on the number of items added/created on a hourly/daily basis for each Public Folder?

Revised: August 24, 2022
4299030 - Can MessageStats report on the number of emails over a specific period of time?

Can MessageStats report on the number of emails over a specific period of time? Example: Number of Emails over 1 week old: 250; Number of...

Revised: August 24, 2022
4287885 - Can Messagestats report on the mailflow of specific Exchange Connectors?

Can Messagestats report on the mailflow of specific Exchange Connectors? There is a business requirement for the company to track how many emails...

Revised: August 24, 2022
4241308 - Can MessageStats report on the Emails Clients, Versions, or Protocols Used to connect to Exchange

Can MessageStats report on the Emails Clients, Versions, or Protocols Used to connect to Exchange

Revised: August 24, 2022
4212671 - Can Messagestats report on the IPPhone attribute for a User in Active Directory?

Can Messagestats report on the IPPhone attribute for a User in Active Directory?

Revised: August 24, 2022
4306931 - Can MessageStats report on the AltRecipients Attribute?

Can MessageStats report on the AltRecipients Attribute?

Revised: August 24, 2022
4306643 - Can MessageStats report on the Emails sent to Public Folders?

Can MessageStats report on the Emails sent to Public Folders?

Revised: August 24, 2022
4301678 - Can MessageStats report on Public Folder Permissions?

Can MessageStats report on Public Folder Permissions?

Revised: August 24, 2022
4261987 - Can MessageStats report on Public Folders whch have been inactive for x number of days/months?

Can MessageStats report on Public Folders whch have been inactive for x number of days/months? This is a dynamic report. i.e. the request is not...

Revised: August 24, 2022
4260325 - Can MessageStats report on Send on behalf of messages?

Can MessageStats report on Send on behalf of messages?

Revised: August 24, 2022
4225901 - Can MessageStats report on Send As messages?

Can MessageStats report on message sent as another mailbox but in the context of the mailbox which the message was sent as?

Revised: August 24, 2022
4327854 - Can MessageStats report on Mailbox Permissions Send As Full Access in Office 365

Can MessageStats report on Mailbox Permissions Send As Full Access in Office 365

Revised: August 24, 2022
4318627 - Can MessageStats report on Mailbox Activity of each SMTP Address of Mailboxes with Multiple SMTP

Can MessageStats report on Mailbox Activity (Number of Emails Sent/Received) of each SMTP Address of Mailboxes with Multiple SMTP Addresses?

Revised: August 24, 2022
4305019 - Can Messagestats report on Mail Enabled Security Groups?

Can MessageStats report on mail sent to mail enabled security groups?

Revised: August 24, 2022
4299217 - Can MessageStats report on long item names in a Public Folder?

Can MessageStats report on long item names in a Public Folder?

Revised: August 24, 2022
4267406 - Can MessageStats report on MessageTracking data in real time.

Can MessageStats report on MessageTracking data in real time.

Revised: August 24, 2022
4261086 - Can MessageStats report on mailboxes which are not members of a specific Distribution Group/Li

Can MessageStats report on mailboxes which are not members of a specific Distribution Group/List?

Revised: August 24, 2022
4254223 - Can MessageStats report on mailbox features such as size and add a field of Distribution Group

Can MessageStats report on mailbox features such as size and add a field of Distribution Group/List membership?

Revised: August 24, 2022
4253186 - Can MessageStats report on Exchange database white space?

Can MessageStats report on Exchange database white space?

Revised: August 24, 2022
4247251 - Can MessageStats Report on historical membership of a Distribution Group?

Can MessageStats report on Distribution Group/List membership at different points in time?

Revised: August 24, 2022
4298604 - Can Messagestats report on emails being received relating to secondary SMTP addresses?

Can Messagestats report on emails being received relating to secondary SMTP addresses?

Revised: August 24, 2022
4327592 - Can MessageStats report on Active Sync Device Information in Office 365?

Can MessageStats report on Active Sync Device Information in Office 365

Revised: August 24, 2022
4306314 - Can MessageStats report on duplicate Canonical Name (CN) (directory name)?

Can MessageStats report on duplicate Canonical Name (CN) (directory name)?

Revised: August 24, 2022
4298700 - Can MessageStats report on delivContLength and submissionContLength attributes for Mailbox Delive

Can MessageStats report on delivContLength and submissionContLength attributes for Mailbox Delivery Restrictions Report?

Revised: August 24, 2022
4262386 - Can MessageStats report in the same table on sent and received message counts to/from Top Interne

Can MessageStats report in the same table on sent and received message counts to/from Top Internet Domains?

Revised: August 24, 2022
4258179 - Can MessageStats report on BES traffic by City

Can MessageStats report on BES traffic by City?

Revised: August 24, 2022
4247622 - Can MessageStats report on all emails sent by a specific external SMTP address to anyone in the Organisation?

Can MessageStats report on all emails sent by a specific external SMTP address to anyone in the Organisation during a specific period in the past...

Revised: August 24, 2022
4302335 - Can MessageStats Mailbox Security Report display the effective rights of user on a mailbox?

Can MessageStats Mailbox Security Report display the effective rights of user on a mailbox?

Revised: August 24, 2022
4229802 - Can MessageStats produce a report based on the exact login time to OWA for a specific user?</p

Can MessageStats produce a report based on the exact login time to OWA for a specific user?

Revised: August 24, 2022
4347165 - Can MessageStats gather and report on information about Custom Forms?

Most Custom Forms for Outlook Clients are available in the EForms Registry System Folder inside the Organizational Forms Library. Can MessageStats...

Revised: August 24, 2022
4340551 - Can MessageStats gather from two Exchange Organizations that have the same name and store the dat

Can MessageStats gather from two Exchange Organizations that have the same name and store the data in the same database?

Revised: August 24, 2022
4280442 - Can MessageStats gather tracking information from a 3rd party SMTP Gateway

What messaging products work with MessageStats

Revised: August 24, 2022
4217541 - Can MessageStats gather membership data for Dynamic or Query based Distribution Groups?

Can MessageStats gather membership data for Dynamic or Query based Distribution Groups?

Revised: August 24, 2022
4333990 - Can MessageStats create any reports regarding the size of attachments to emails?

Can MessageStats create any reports regarding the size of attachments to emails?

Revised: August 24, 2022
4320252 - Can MessageStats combine multiple Data Sources in it's reports.

Can you create a Custom Report and combine multiple datasources.

Revised: August 24, 2022
4262413 - Can MessageStats database be installed on SQL Server 2005 and 2008 64 bit?

Can MessageStats database be installed on SQL Server 2005 and 2008 64 bit?

Revised: August 24, 2022
4261653 - Can MessageStats combine data from 2 different SQL databases?

Can MessageStats combine data from separate SQL Databases. e.g. if we had MessageStats for one region and MessageStats for another region (both in...

Revised: August 24, 2022
4254188 - Can MessageStats display in a graph number of mailboxes per OU?

Can MessageStats display in a graph number of mailboxes per OU?

Revised: August 24, 2022
4338519 - Can MessageStats be reinstalled to another drive?

Can MessageStats be reinstalled to another drive?

Revised: August 24, 2022
4324074 - Can MessageStats audit messages from a specific Transport server?

Can MessageStats audit messages from a specific Transport server?

Revised: August 24, 2022
4304431 - Can MessageStats be configured to audit Internet domains using wildcard characters like *.com, *.

Can MessageStats be configured to audit Internet domains using wildcard characters like *.com, *.uk, *.pl, etc?

Revised: August 24, 2022
4304271 - Can MessageStats automatically add newly created mailbox to Mailbox Auditing?

Can MessageStats automatically add newly created mailbox to Mailbox Auditing?

Revised: August 24, 2022
4234070 - Can MessageStats be installed on an ArchiveManager server?

Can MessageStats be installed on an ArchiveManager server?

Revised: August 24, 2022
4296067 - Can MessageStats and Notes Migrator for Exchange coexist on the same server

Can MessageStats and Notes Migrator for Exchange coexist on the same server?

Revised: August 24, 2022
4327535 - Can I run a report to find messages with a specific text in the subject field?

Is it possible to run a report to find messages with a specific text in the subject field?

Revised: August 24, 2022
4267644 - Can I run MessageStats in a virtual environment and is it supported?

What is the Quest Support Policy on Virtualization? Will I get support when running MessageStats in a virtual environment?

Revised: August 24, 2022
4258166 - Can I run a Content and Attachments Gathering against my entire organization?

Can I run a Content and Attachments Gathering against my entire organization?

Revised: August 24, 2022
4275990 - Can I include the SMTP address of the sender (Originator) in a "Domain Outbound Audits" report

In the case where a user has multiple email address can I view  what SMTP address was used in the From: field of an email when sending to an...

Revised: August 24, 2022
4324083 - Can I have MessageStats run more than 8 child tasks at one time?

I can see when the MessageStats Default Gathering is running it is only running 8 processes it is possible to have it use more than 8 processes at...

Revised: August 24, 2022
4267658 - Can I have multiple MessageStats databases in a single SQL Server instance?

Can I have multiple MessageStats databases in a single SQL Server instance?

Revised: August 24, 2022
4280369 - Can I customize the report subscriptions that MessageStats send out with Custom Headers and footers?

Can I customize the report subscriptions that MessageStats send out with Custom Headers?

Revised: August 24, 2022
4276022 - Can I create a report based on messages received at specific times of the day.<br/>  

You want to view the volume of message traffic during specific times of the day.

Revised: August 24, 2022
4309715 - Can I collect against Exchange clusters with MessageStats?

MessageStats Will MessageStats be successful when gathering information from Exchange Clusters? Will the fail over of the cluster affect the...

Revised: August 24, 2022
4333679 - Can historical data be gathered from Exchange Servers?

Can historical data be gathered from Exchange Servers?

Revised: August 24, 2022
4304828 - Can Exchange System Manager be installed on a MessageStats console machine running Windows 2003 6

Can Exchange System Manager be installed on a MessageStats console machine running Windows 2003 64 bit?

Revised: August 24, 2022
4222470 - Can Exchange Mailbox Content and Attachment Gathering be configured based on members of DL?

Can Exchange Mailbox Content and Attachment Gathering be configured based on members of a Distribution list?

Revised: August 24, 2022
4338650 - Can either Local or GMT Time be selected as a filter in Canned Reports?

Can either Local or GMT Time be selected as a filter in Canned Reports?

Revised: August 24, 2022
4262274 - Can Display Name or other more meaningful field be added in Mailbox Security report for listed ACEs?

Scenario: Using the Mailbox Security report. Account names in the organisation are represented with an ID e.g. DOMAINNAME\A123456. Would it...

Revised: August 24, 2022
4340032 - Can deleted users still be shown in MessageStats Reports?

A user has been removed and is no longer a part of your Exchange and AD Environment. Can MessageStats still generate reports based on this user?

Revised: August 24, 2022
4262019 - Can date and time format for MessageStats reports be configured within the application?

Can date and time format for MessageStats reports be configured within the application?

Revised: August 24, 2022
4338591 - Can Custom Attribute 7 be added to any of the reports?

Can Custom Attribute 7 be added to any of the reports?

Revised: August 24, 2022
4306507 - Can custom attributes be added to the Mailbox Activity Details and Mailbox Activity Totals custom

Can custom attributes be added to the Mailbox Activity Details and Mailbox Activity Totals custom report? Custom attributes such as (example...

Revised: August 24, 2022
4304036 - Can certian users be restricted from viewing custom reports option in web reports (File - New cus

Can certian users be restricted from viewing custom reports option in web reports (File - New custom report)

Revised: August 24, 2022
4217537 - Can Archive Mailboxes Content and Attachment information be gathered?

Can mailboxes that are Archive Mailboxes in Exchange content and attachment information be gathered and reported on?

Revised: August 24, 2022
4319985 - Can any of the Auditing Reports Pick up Non Delivery Requests?

Can any of the Auditing Reports Pick up Non Delivery Requests (NDR's)?

Revised: August 24, 2022
4261975 - Can an In-place MessageStats upgrade take place and placing install files to a different insta

Can an In-place MessageStats upgrade take place and placing install files to a different install location at the same time? It appears that an in...

Revised: August 24, 2022
4339967 - Can a user/resource mailbox's availablility be displayed in a report?

You need a report that will not only show the amount of appointments in a user or resource mailbox calendar but the total duration of each Meeting...

Revised: August 24, 2022
4340430 - Can a System DSN be used to connect MessageStats Reports to the database?

Can a System DSN be used to connect MessageStats Reports to the database?

Revised: August 24, 2022
4338955 - Can a second gathering be performed within a 24 hour period?

Can a second gathering be performed within a 24 hour period?

Revised: August 24, 2022
4306381 - Can a report display the list of users who have set out of office in Outlook and the content of O

Can MessageStats display the list of users who have set Out of office in Outlook and the content of Out of office message for those users?

Revised: August 24, 2022
4261426 - Can a report be generated in Messagestats on number of users who have not used OWA on a particula

Can a report be generated in Messagestats on number of users who have not used Outlook Web Access (OWA) on a particular server? Can this be...

Revised: August 24, 2022
4306703 - Blank left and right panes in the MessageStats console

You open the console or find it open and both panes are blank, except for an item on the left pane. The item remaining in the left pane can be a...

Revised: August 24, 2022
4235838 - BlackBerry Users by User Group report returns stale or incorrect data

If you run the BlackBerry Users by User Group report there are multiple records returned for each user, one for each group the user is a member of...

Revised: August 24, 2022
4300993 - Blackberry RP - Blackberry device models not being populated in report

Why are the Blackberry Device models not being populated in the BlackBerry Users report?

Revised: August 24, 2022
4264691 - Blackberry server gathering fails with a message stating that some log files are invaild.

Blackberry server gathering fails with a message stating that some log files are invaild.

Revised: August 24, 2022
4258249 - BlackBerry Server Activity Report shows same data for all BES Servers

All BlackBerry Servers report the exact same activity statistics in the "BlackBerry Enterprise Server Activity" report. 

Revised: August 24, 2022
4322080 - Blackberry report pack not showing data after upgrade to BES version 12

Message Stats Blackberry Report Task properties are failing to show information after upgrading the version of the Blackberry Enterprise Server to...

Revised: August 24, 2022
4305251 - Blackberry Reports unable to export to Excel when Hourly option is selected

When selecting the Messagestats BlackBerry Report - Users | User Activity | Phone Summary - Select a Date - Select the Detail Level "Hourly...

Revised: August 24, 2022
4340026 - Blackberry Gathering Fails on Domain Enumeration

DomainEnumeration failed with error message: An error has occurred while establishing a connection to the server. When connecting to SQL Server...

Revised: August 24, 2022
4331065 - Blackberry Gatherings fail and hang after a Blackberry failover. 

When running Messagestats Blackberry gatherings against a BES server running BES High Availability and the servers failover, the gatherings fail...

Revised: August 24, 2022
4305471 - Blackberry Database Version

Where does Messagestats Blackberry Report Pack pull the BESMGMT database version from?

Revised: August 24, 2022
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Product Life Cycle

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Revised

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