Messagestats Blackberry Report Pack fails to collect User data - PR_BB_Insertusers (4293384)

When running the Messagestats Blackberry Report Pack Blackberry Users Gathering, the gathering mail fail with the following message in the gathering logs:

"The following error occurred during the processing of a given gathering: PR_BB_InsertUsers - The MailboxSMTPAddr was not specified."
 

This issue can occur when the Blackberry Users mailbox does not have a valid SMTP email address, or the Blackberry user account is incomplete.

Review all Blackberry users and check that SMTP address is specified for their accounts. This can also be reviewed via SQL management studio and viewing the Blackberry configuration database.