The Normalization rules that display in the Voice Properties dialog of the Office Communication Server report pack appear to be incorrect or out of date.
The normalization rules are retreived from active directory when you first configure the "Voice Properites dialog" of the report pack, and connect to your domain. These normalization rules must be manually assigned to "Call Types" and can not be automatically updated.
SOLUTION:
1. Open the OCS Voice Properties dialog box
2. right click the <domain name> tab
3. select "Disconnect"
4. Click the "New" Button and select your domain from the "Select a Domain" dialog box.
5. Click OK
6. Your normalization rules should now display in the list
7. Associate your normalization rules to call types, and click OK
