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Title
Which log files does the MessageStats Report Pack for BlackBerry 1.0.4 use -
Description
Which log files does the MessageStats Report Pack for BlackBerry 1.0.4 use
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Resolution
The primary sources of data for the BlackBerry platform are the phone activitylog file and the mailbox agent log file. BlackBerry Enterprise Server (BES) hasnumerous options to configure logging. These options can affect whether thetask processors can successfully gather the data required for the reports.
The following table lists the various options to configure logging on theBlackBerry server and identifies whether each option requires additionalconfiguration in MessageStats:Log File Option
BlackBerry Platform Configuration
Log file folder
The currently configured log file folder for each BES
server is automatically identified when the BlackBerry
gathering tasks are executed. You can identify additional log file folders using the Properties dialog for a BES server in the MessageStats Console.
Log file prefix
Custom prefixes are supported. No configuration is
required in MessageStats
Create daily log folder
MessageStats supports this option being turned on or off. No configuration is required in MessageStats
Mailbox agent debug log identifier
The currently configured mailbox agent log file identifier
for each BES server is automatically identified when the
BlackBerry tasks are executed. You can identify
additional log file folders using the Properties dialog for a BES server in the MessageStats Console
Mailbox agent debug log daily file
MessageStats supports this option being turned on or off. No configuration in the MessageStats is required
Mailbox agent debug log level
A log level of 4 is required
Mailbox agent debug log size
A maximum log file size can be specified as long as the
auto-roll option is turned on
Mailbox agent debug log auto-roll
This option must be turned on if a maximum log file size
is specified
Mailbox agent debug log maximum daily file age
This option must be configured such that the scheduled
tasks are able to gather the log files before they are
removed from the server
Mailbox agent debug log encoding
All possible values for this setting are supported. No
configuration in the MessageStats is required