While doing the gathering for Messagestats the following error is returned " Unable to find any Tracking logs error during the gathering "
Check if there are tracking log files on those shares which are accessible with the logon account MessageStats is using or the Service Account being used for the Quest MessageStats Service. If there are no tracking log files there then these errors are normal. One reason there might not be any tracking log files would be if Message Tracking hasn't been enabled on these Exchange servers. If that's the case enable tracking logs for these servers if wanting to report on message traffic.
Microsoft Exchange Rights
The Account requires specific rights and permissions to be used for Interactive and Automated (service) gatherings. The MessageStats account must have the following rights and permissions on the Exchange environment.
For Exchange 5.5 and mixed mode servers:
- Administrator rights on the Organization object
- Read rights for the administrative shares on the Exchange Server
- View Only rights on the Site objects
- Administrator rights on the Configuration object
- Permissions Admin on the relevant Recipients containers (if security is a major concern)
- OR -
- Permissions Admin on the Configuration object (if security is not a major concern)
- Read rights to the log files in the tracking log share on the Exchange server.
- Read rights to the file system directory (local, NAS, or SAN) containing the Exchange databases priv.edb and pub.edb.
For Exchange 2000 and 2003 servers:
- View Only Administrator rights delegated at the Organization level.
- Read rights for the administrative shares on the Exchange Server.
- Read rights to the log files in the tracking log share on the Exchange server.
- Read rights to the file system directory (local, NAS, or SAN) containing all Exchange mailbox and public stores in all storage groups.
Trusts
The following trust relationships must exist:
- Domains where the tracking logs exist must be trusted by the domain where the Console resides.
- Domain where the SQL server belongs must be trusted by the domain where the Console resides.
- Domain where the Quest MessageStats Reports web site resides must be trusted by the domain where the Console resides.
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