Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
'The key entered is invalid' when entering a new format key into a Litespeed version 8.5 and earlier
Description
When entering a new style key into a version of Litespeed 8.5 or earlier, the message 'The key entered is invalid' shows up, and it cannot be licensed.
Cause
The new format key has no Site Message, and only works in v8.6 and above.
Resolution
Please raise a case with the license team here and request an older format key (one with a Site Message) to be sent to you, if you are using a version of Litespeed which is v8.5 or earlier.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
LiteSpeed for SQL Server
Topic(s):
Licensing
Article History:
Created on: 5/2/2018 Last Update on: 5/7/2023
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
Search All Articles
IE 8, 9, & 10 No longer supported
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.
