How to collect the vRanger log? (4038579)

When raising a technical support service request (SR), it is recommended that a job or task log be attached in the SR.

Depending on the type of job, the job or task log will be created in its own folder. Please collect the log on the following directories.

For Backup Jobs:

• \vRanger\Logs\User\Jobs\Backup
• \vRanger\Logs\User\Tasks\Backup

For Restore Jobs:

• \vRanger\Logs\User\Jobs\Restore
• \vRanger\Logs\User\Tasks\Restore

For Replication Jobs:

• \vRanger\Logs\User\Jobs\Replication
• \vRanger\Logs\User\Tasks\Replication

NOTES:

• By default, the vRanger directory will be located in C:\Program Files\Quest\vRanger
• The job log contains information about virtual or physical machines that are being processed. 
• One task log will be generated per virtual or physical machine. 
• The task log contains detailed information about the machine that is being processed such as:
  • Inventory source.
  • Type of machine (VMware/Hyper-V/Physical)
  • Transport selection.
  • Repository connection.
  • Error messages.

Alternatively, the task log can be collected by copying the log from the "My Jobs" window:

1. Go to "My Jobs" | Failed Tasks 
2.  In the right pane, all the jobs should be listed.

For the Job Log:

• Click the first line of the job.
• Click the "Log" tab in the bottom pane.
• Copy the log in a word or text document then attach it to the Service Request.

For the Task log:

• Expand the job by clicking the plus (+) sign.
• Click the specific machine task.  
• Click the "Log" tab in the bottom pane.
• Copy the log in a word or text document then attach it to the Service Request.
  

Sample log: