If you are on Stat 6.1.0 then make sure that you are on the latest hotfix (6.1.0 hf-g). Below are the steps to add a link to a csr in 6.1.0 and 6.2.0:
1. Go go the Description tab and click the link icon
2. In the Link info tab, display text - type in CHG-1042 for example
3. Select Other from Protocol drop down list
4. Enter csr:CHG-1042 in the url section. Make sure there is no space in the url section (see attached word doc)
Add file link to a csr:
1. Go go the Description tab and click the link icon
2. In the Link info tab, display text type in test.txt
3. Select Other from Protocol drop down list
4. Enter file:c:\temp\test.txt in the url section. Make sure there is no space in the url section (see attached word doc)
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