Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Running Chats Discovery does not populate the table of users
설명
After performing Chats Discovery, task is finished successfully with: Discover completed. Discovered 0 users with chat(s) in total Users do have personal chats. Why is ODM unable to discover the Chats, did we miss a prerequisite?
원인
User Accounts are not matched, and must be matched/migrated before running a Chat Discovery.
해결 방안
ODM is only able to perform Chats discovery for matched users. Switch to the ODM Accounts view and perform a Migration or matching for user accounts Switch to Teams Chats and run a Discovery.