Restore from DataDomain fails with “DD-Boost library load failed. Please check vendor's platform requirements” (4040933)

When attempting to restore a backup from a DataDomain device, the job fails with “DD-Boost library load failed. Please check vendor's platform requirements”.

Binary log extract:

Error     Date/Time of error     Job ID          Data Plugin    Client name               DD-Boost library load failed. Please check vendor's platform requirements

Error     Date/Time of error     Job ID          Data Plugin    Client name               Fatal error while processing item : 'Error reading from the media'

• This can mean there is a mismatch in versions.

• DNS: This error can also point to a DNS problem.

• Firewall blocking communication between client/server/appliance.

• Confirm the version of DataDomain and DDOS is supported with the version of NetVault.

• Ensure NSlookup is resolving the correct name from Client to NetVault server and to DataDomain appliance.

• Ensure the following ports are opened on the DataDomain systems.

1. TCP 2049 (NFS)
2. TCP 2051 (Replication)
3. TCP 111 (NFS portmapper)
4. TCP xxx (select a random port for NFS mounted)