In this case, we have to allow Stat Central Agent to read those characters.
The Stat Central Agent defaults to a character map of ISO-8859-1 which is compatible with sites that are upgrading from older versions of Stat.
If desirable, the agent can be configured to use UTF-8.
If the Stat Central Agent is running on Windows:
1. Open <STAT_HOME>\app\bin\run.conf.bat.
2. Locate the following:
set "JAVA_OPTS=%JAVA_OPTS% -Dstat.home="%STAT_HOME%" -Dmail.mime.charset=ISO-8859-1 -Duser.language=en -Duser.region=US -Doracle.jdbc.V8Compatible=true"
3. At the end of the line above include inside the final quote mark, the following parameter:
-Dweb.charset=UTF-8
So that the final edit will look like this:
set "JAVA_OPTS=%JAVA_OPTS% -Dstat.home="%STAT_HOME%" -Dmail.mime.charset=ISO-8859-1 -Duser.language=en -Duser.region=US -
Doracle.jdbc.V8Compatible=true -Dweb.charset=UTF-8"
4. Restart the Stat Central Agent.
