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What a Child ticket can inherit from the Parent ticket
설명
Some items like comments, attachments are not being inherited by the child ticket
원인
By design, only certain fields can be inherited by the child ticket from the Parent
해결 방안
Here are some guidelines as to what can/cannot be inherited buy the Child ticket
Inheritance will only trigger on Child ticket creation, this is the only moment when values will be inherited from the Parent
Inheritance only works going from the Parent ticket to the Child ticket, the Parent ticket cannot inherit values from the Child ticket
To inherit, Parent and Child tickets need to be from the same queue, Child tickets created on other queues cannot inherit items
A Child ticket can inherit all field values (including custom fields), however Attachments, Comments and Work Data cannot be inherited
Only equal fields can inherit information, meaning if CustomField1 only exist on the Parent ticket, the Child ticket cannot inherit it, as well as different fields cannot inherit from other fields (ex. CustomField1 cannot be inherited by CustomField2)
If fields are removed from the Parent/Child information that used to be inherited will no longer be inherited.