In version 11.1 the Administrator Console is improved to allow you to make setting up categories and subcategories for Service Desk more streamlined. You can create and edit ticket category and subcategory nodes using a tree widget.
The tree view allows you to better understand and manage the relationships between the categories. You can easily add new category nodes, rename, delete, or sort them, as needed. A search function is also available, to quickly locate a specific category or subcategory.
Note: Prior to 11.1, subcategories were denoted by adding teo colons (::) between the category and subcategory (or subsequent subcategories). These will automatically be converted to the new tree view and subcategories should exist under the appropriate tree branch.
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