In version 11.1 more functionality added to the agent icon in the system tray, such as opening links. Your system administrators can specify up to ten links that appear in the new Shortcuts menu item. This menu item only appears when one or more links are specified in the agent communication settings, in the Agent Status Icon Shortcuts section.
Standard Uniform Resource Identifier (URI) links are supported, such as HTTP, SSH, and FTP URLs. Clicking this link causes your system to launch the application associated with the selected resource. For example, when you click an HTTP-type link, your system opens the link in the default browser.
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