How to upgrade Desktop Authority to version 11.
The upgrade to version 11 supports upgrades from earlier versions starting with Desktop Authority 9.3 and higher.
The current Desktop Authority installation file download link: Download Desktop Authority
WARNING: The Microsoft Windows Attachment Manager routinely blocks files that have been downloaded from the Internet. A zipped archive (or a self-extracting executable), which is blocked will also stamp all files contained in the archive as blocked when they are extracted. Blocked files can create many undesirable consequences at runtime. Therefore, it is important to ensure that any files originating from the Internet are unblocked prior to extraction or execution. See KB 262298 for instructions.
Before upgrading
1. We recommend exporting all of the User and Computer profiles.
2. Verify that the Anti-Virus exceptions have been set.
Anti-Virus exceptions for Desktop Authority
Supported operating systems:
The Desktop Authority Web Console (Manager) can be installed on any of the following servers:
Upgrade
1. When ready to upgrade, log on to the Desktop Authority (DA) server with an administrator account and launch the installation file.
Once the upgrade is complete, click on the "Finish" button as shown below.
2. Launch the DA manager console and the logon screen will load as shown below.
Logon to the DA manager console with an administrator account.
3. After the manager console opens, select Deployment Settings | Service Management.
4. a. The 'Administrative Service' needs to be upgraded on all servers that it is currently installed on.
Traditionally this service is installed on all DCs, but may also be installed on member servers.
This is the service that helps users process administrative tasks.
b. If the 'Update Service' is installed it may also be updated.
The Update service is only used for the Software Deployment element.
If you do not deploy MSI files via the MSI element, you do not need this service, and it may be uninstalled.
Both services may be updated by highlighting the desired server, and then clicking on either the 'Administrative service' or 'Update service' pull down menu, and selecting 'Update service'. If the desired service is not already installed, select 'Install service'.
5. Next, in the lower left hand corner, click on the drop down menu next to the 'Replicate changed files' button.
After replication completes, click on the ' View replication log' button and verify that all files made it out to all destinations
If there are any issues or errors in the replication log, those need to be resolved.
6. After replication has completed successfully, when users logoff and logon the client files will be upgraded to the latest version.
A more comprehensive explanation of the installation and upgrade process is available in the Desktop Authority 10 Install Guide.
All Desktop Authority's guides are available at: Desktop Authority Technical Documentation
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