Return
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Title
The license file could not be loaded. Please contact licensing to obtain a valid license. -
Description
The license file could not be loaded. Please contact licensing to obtain a valid license.
When applying the license file to Active Administrator, or after upgrading and opening the console, the following error is displayed: The license file could not be loaded. Please contact Technical Support to obtain a valid license file. [6104]
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Cause
- Typically this occurs on a Windows 2008 Server or Vista workstation when UAC (User Account Control) is enabled, which doesn’t allow the Registry to be stamped properly.
- Imprint really is invalid.
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Resolution
- To disable UAC (User Account Control) open the Control Panel, select User Accounts, select “Turn User Account Control on or off”, and uncheck the option to use User Account Control OR lower the notification settings for User Account Control, then click OK. Reboot the machine and then apply the license file or open the application.
Note: Though the link appears on a single user’s Control Panel page, it will affect all users.
- If the imprint is really invalid, the license file needs to be sent to licensing to determine the cause and possibly reissued.