Cannot open Service Control Manager on computer ‘ComputerName’. (SL2556)

Cannot open Service Control Manager on computer ‘ComputerName’.

 Cannot open Service Control Manager on computer ‘ComputerName’.

You may receive a Yes or No message box with the proceeding message when removing a service agent.

The Service Agent computer ‘ComputerName’ could not be contacted because of the following error: Cannot open Service Control Manager on computer ‘ComputerName’. This operation might required other privileges. Do you still want to remove the Service Agent computer from the database? If you choose yes, the agent will be removed; however, the Service Agent will need to be uninstall mannaully from the Agent Computer.

• If you select ‘Yes’ the agent is removed, but is only removed from the Active Administrator Server Management application and not from the target computer. This makes the agent on the target computer an orphaned agent.

• If you select ‘No’ the operation is canceled and the agent is not removed from either Active Administrator Server Management application or the target server.

1. The logged on user performing the service agent install does not have administrator privileges on the target server.
2. The server is not available on the network or is blocked by a firewall.

1.     Ensure the logged on user has administrator privileges on the target server.

2.     Ensure the server can be accessed from the server that you are attempting to install the service agent from.

a.     Attempt to connect to the service manager from the source computer

                                        

• Click Start then select Run.
• Type compmgmt.msc and click OK.
• Right click Computer Management.
• Click Connect to another computer.
• Select the Another computer radio button.
• In the text box provided, type the name of the target computer.
• Expand Services and Applications.

b.    Ensure TCP and UPD port 135 is not blocked by any firewalls

How to remove orphaned service agents:

To remove an orphaned Active Administrator service agent from a computer, follow one of the two steps:

Removing an orphaned Active Administrator service agent using Active Administrator Server Management application:

1. Start the Active Administrator Server Management application
2. On the menu bar, click Agents, then select Remove Orphaned Agents
3. In the text box labeled Server Name, enter the name of the computer that contains the orphaned Active Administrator service agent
4. Click the Remove button

Remove an Orphaned agent using the command line. To remove an Active Administrator service agent using the command line.

To use this step Active Administrator Server Management application must be installed

1. Open a command line console window by clicking Start then Run and typing Cmd
2. Navigate to the Active Administrator server program directory. In most cases this directory will be found in C:\Program Files\ScriptLogic Corporation\Active Administrator 5\Server.
3. Type the following command to remove the orphaned service agent, Asm /RA \\[ComputerName]