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Title
Copy only messages older than X days not working -
Description
Customer has "MessageAgingTime" set to 1, and "CopyMessagesNotOlderFilter" is set to the default value of "IPM.Note,IPM.Post" but messages older than 1 day is still being synchronized by the Mail Source Agent (MSA).
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Cause
In this particular case the customer was using an enterprise archiving solution (EAS) that is changing the message type from "PR_MESSAGE_CLASS" to "IPM.Note.EntperiseVault.Shortcut" which can be viewed through MFCMAPI.
The new message class that the EAS is applying to the messages has not been added to the "CopyMessagesNotOlderFilter" line in the config.ini allowing the MSA to process the messages. -
Resolution
The EAS is changing the message properties to a different class which needs to be included in the "CopyMessagesNotOlderFilter" or the MSA will not apply the "MessageAgingTime" setting to the message.
To allow the MSA to process messages with the "MessageAgingTime" setting add "IPM.Note.EnterpriseVault.Shortcut" to the "CopyMessagesNotOlderFilter" line as shown below to the config.ini.
CopyMessagesNotOlderFilter=IPM.Note, IPM.Post, IPM.note.EnterpriseVault.Shortcut
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Additional Information
The "CopyMessagesNotOlderFilter" allows the MSA and PFSA to process messages with the "MessagesAgingTime" value set. Adding message types to this filter line will allow the MSA and PFSA to process additional message classes.Important: As noted in the QMM for Exchange User Guide, Appendix A. Fine-Tuning the Agents, there is an additional parameter in the config.ini file that needs to be considered when using the Copy only messages not older than feature. Additional values will need to be added to this parameter if e-mail objects other than just e-mail and posting notes in a folder are wanted.
Name Default Value Applies To Description CopyMessagesNotOlderFilter IPM.Note, IPM.Post Mail Source Agent, Public Folder Source Agent
Calendar Synchronization AgentThe Copy messages not older option in the properties of the Mail Source Agent and the Public Folder Source Agent will apply to messages of the specified types. Wildcards cannot be used to specify the parameter values.
The default value for CSA is IPM.Appointment.
This parameter does not apply to rules.