Customer has have a db2 agent that the user account got locked for the agent. When trying to unlock it from the Database Technical Support, it returns an error with no description.
Caused by: com.quest.qsi.fason.framework.connections.common.exceptions.FrameworkUserLockedException: For security reasons, the user account "foglight" is locked by the agent due to invalid login credentials. Please use the support module to unlock it.
Found the following message in the FMS log
YYYY-MM-DD HH:MM:SS.SSS VERBOSE [myuser:2133113801134256051569834]script_wcfScript_function_system_Dbwc_Common_DB2_GA_Common_Frames_rmi_55cf77f24a56f92cc4daff3acb11dc70d8 - RMI Validation Error: Error port 3725 ,actuall port is 3725 for FglAM TESTSERVER01#a47f5bb4-8aa2-49ac-9680-d6c1c590b40a
YYYY-MM-DD HH:MM:SS.SSS VERBOSE [myuser:2133113801134256051569834] script_wcfScript_function_system_Dbwc_Common_DB2_GA_Common_Frames_rmi_55cf77f24a56f92cc4daff3acb11dc70d8 - RMI Error : com.quest.qsi.fason.framework.connections.rmi.common.exceptions.RMIConnectionFailedException: Failed to connect to RMI server with port : ; nested exception is:
java.rmi.ConnectException: Connection refused to host: TESTHOST; nested exception is:
java.net.ConnectException: Connection refused: connect
RMI port 3725 was not open bidirectionally between the FMS (Foglight Management Server) and FglAM (Foglight Agent Manager). Once the port was opened bidirectionally, the unlock mechanism became functional.