This step-by-step article describes how to turn on or turn off debug logging in Quest Recovery Manager for Active Directory. If you are an administrator, you can use the debug logging feature of Recovery Manager to help troubleshoot issues.
Quest Recovery Manager includes the debug logging feature for support and troubleshooting purposes. When debug logging is turned on, Quest Recovery Manager creates several log files. The log files have .log file name extensions, and are located in the Recovery Manager installation folder as well as on the Domain Controllers being backed up.
By default this folder is \Program Files\Aelita\ARM for Active Directory\ for version 7.0.x and \Program Files\Quest Software\Recovery Manager for AD\ for 7.1.x. Depending on the job being performed logs may get created on the Domain Controller under %windir%\system32\erdisk, with the name ERDAgent.log or ERIAgent.log.
To turn ON debug logging, perform these steps with Registry Editor:
****WARNING: It is advisable to make a backup of the Windows Registry before making any changes to it. Using Registry Editor incorrectly can cause serious problems that can damage the operating system and the software installed. Quest cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.****
1. Create the following registry key:
2. In this registry key, create the following value:
Value name: LogLevel
Data type: DWORD
Value data: 50 (Hexidecimal)
To turn OFF debug logging (which should be done once logs have been obtained), perform these steps with Registry Editor:
1. Locate the following registry value:
2. In this value, set value data to 0 (zero).
Applies to Recovery Manager for AD7.6 and older.