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Title
Unable to receive ActiveMail as ActiveMail.NSF attachment form a Notes user in Outlook -
Description
When a Notes user sends an activemail, Outlook user receives the message but no activemail.nsf attached to the email so the Outlook user may see the content of it.
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Cause
Notes and Outlook client on CMN server are open.
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Resolution
1- Go to CMN MailConnector server
2- Close Outlook client
3- Close Notes client
4- Restart CMN MailConnector Service
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Additional Information
Outlook and Notes clients need to be closed in order to ActiveMail Processor encapsulates the message properly.