We have just lost the password of the internal "quest" user for 2 collector agents in production enviroment.
What can we do to reset the password?.
1. On the monitored host server the Quest agent password is stored in:
<PA Install dir >\agents\launch_conf\launch_passwd.
So you can copy the password from another working monitored host where the password is known or is still the default of "quest" and over write the unkown password.
2. Backup or rename the launch_passwd file that you need to change.
3. Copy the user/password string from the working installation and edit the launch_passwd file that needs to be updated.
The user/password line to copy looks like:
User:quest:ae57550c4158570e04bd156aabdd97fe:Quest init user:ADMIN:20045
4. Save changes
5. Run the verify accounts utility to load and check the new password
Agent Administration | Support | Verify Accounts