Netvault Install fails on Windows (79495)

Date: June 2007
NV Version: All
OS Version: All Windows
Application version:n/a
Plugin version:n/a


Description: How to resolve a Netvault Installation failure


Symptoms: When installing into the default destination path, Netvault Backup installation fails with a popup error saying:

The script 'postinstall.sh' which is run as part of the installation, exited with error code 1.
The output from the script may be found in the file 'full_path'. Please examine the contents of this file in a text editor.

(Where 'full_path' is the full path to the postinstall.sh script output.)


Contents of postinstall.sh.x (full_path) log:

postinstall running
HOST_OS=Windows
Setting INST_DATADIR to E:\7.4.5\netvault\
NV_UPGRADE=
Creating database directory C:\Program Files\BakBone Software\NetVault\db
Installing libraries
libnv6.dll
libnv664.dll
libnv664db.dll
libnv664jobs.dll
libnv664os.dll
libnv664plugin.dll
libnv664reports.dll
libnv664stats.dll
libnv6audit.dll
libnv6cli.dll
libnv6db.dll
libnv6gui.dll
libnv6jobs.dll
libnv6ndmp.dll
libnv6os.dll
libnv6plugin.dll
libnv6reports.dll
libnv6scsi.dll
libnv6stats.dll
libnv6winctl.dll
libnv6winevt.dll
Failed to set first configuration value
Failed to execute 'chmod 777 "C:\Program Files\BakBone Software\NetVault/tmp"'
Failed to execute 'C:\Program Files\BakBone Software\NetVault/util/installwin64lib -q -l "C:\Program Files\BakBone Software\NetVault/lib/libnv664.dll"'
Failed to execute 'C:\Program Files\BakBone Software\NetVault/util/installwin64lib -q -l "C:\Program Files\BakBone Software\NetVault/lib/libnv664db.dll"'
Failed to execute 'C:\Program Files\BakBone Software\NetVault/util/installwin64lib -q -l "C:\Program Files\BakBone Software\NetVault/lib/libnv664jobs.dll"'
Failed to execute 'C:\Program Files\BakBone Software\NetVault/u

1.Check the C:\ (or whichever drive is targetted) for a file called "program". If this exists, remove or rename it. Alternatively, select an installation path for Netvault Backup outside of the "Program Files" directory.

2. Check the C:\Program Files\ directory (or equivalent) and ensure that there is not a file called "bakbone" here - if there is delete or rename it.



Explanation:

The post install scripts run in a shell which cannot differentiate between the "Program Files" directory and file named "program" (or the "Bakbone Software" directory and a file named "bakbone") and tries to install dlls into the incorrect directory path.

A file called "program" in the same directory as the "Program Files" directory will also prevent the Netvault Services from starting successfully, so if this file is recreated after the installation succeeds it will still cause issues with Netvault.



English version available ID: 2353
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