RUM 8.4 is not reporting task completion, it always shows In Progress as status, even if computer was processed successfully (according to thelog files). Since the In Progress status always remains in the GUI, it is impossible to migrate this computer or to perform any other tasks without canceling the current one.
This can happen if the agent was installed by another RUM and now the installed agent and task are not recognized by current RUM. For example: Computer already had RUM 8.4agent installed via a different QMM console. In this case the GIUD of the defunct QMM console will be still present in the .INI file in the RUM agent and this will confuse the new QMM console.
NOTE:This problem was fixed in QMM 8.5. Now RUM agent on the workstation will report toany console from where the task was originated.
In order to resolve this issue, old RUM agent needs to be removed (uninstalled). The steps are:
1. Right click on the group and cancel the pending task.
2. Exit RUM and restart Quest Migration Manager RUM Controller Service.
3. Start RUM and perform a cleanup task on the affected workstation(s).
Step 3 cannot be completed until steps 1 and 2 are done, and if you try to perform any task other than clean up the console will lock up again.