Return
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Title
Unable to remove Intrust Agents which are in "Lost" state. -
Description
How to remove computers in a "Lost" state in Intrust server manager "Agent" section when they physically do not exist any more on your network environment.
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Resolution
- Right click the Agent in a "Lost" state in Intrust server manager and select "Uninstall"
- Enter Intrust service account and password and press "Ok"
- Wait 1-2 minutes to allow InTrust time to try and gracefully remove the Agent. Following this it will forcefully remove the registration from the database and the entry will be removed from the InTrust Manager