Catalog Search Not Working or Catalog Server Appears Offline After Power Shutdown in NetVault (4383442)

Customers may encounter an issue where:

• The Catalog Search service is running, but
• The Catalog Server appears offline, or
• Catalog search functionality does not return any results, and
• Previously cataloged data is not visible in the NetVault Console

This issue typically occurs after an unexpected shutdown or restart of the NetVault server.

Following an unexpected shutdown or restart, the Catalog Search service may lose synchronization with the NetVault Console due to missing or unsynchronized Catalog credentials (username and password).

As a result, although the service is active, it is unable to properly authenticate and display cataloged data.

To resolve this issue, follow the steps below:

1. Open the NetVault Console
2. Navigate to the Catalog Search settings
3. Re-enter the Catalog Username and Password
4. Save the changes
5. Allow some time for the Catalog Search service to resynchronize

Once the credentials are updated, the Catalog Search functionality should resume, and the cataloged data will become visible again.