CMN Management Console Fails to Launch After Upgrade (4383255)

After upgrading CMN, the installer completes successfully and the Management Console may open immediately after installation. However, when the console is closed and reopened later, it may fail to launch or display an error.

The issue may be seen on different CMN component servers, including:

• 64-bit Directory Sync server
• 32-bit Mail Connector server

The behavior may appear inconsistent depending on how the console is launched. The console fails or errors when launched using Run as Administrator, but opens successfully when launched normally.

The issue is caused by launching the CMN Management Console in an elevated Windows session.

When Run as Administrator is used, Windows may start the application under a different user context than the normal logged-in session. This can change access to user-specific resources required by CMN, such as:

• Notes configuration
• User profile settings
• Certificates
• Cached credentials
• Environment-specific paths or permissions

The upgrade itself is not necessarily the cause if the console works normally without elevation.

Launch the CMN Management Console normally for day-to-day use.

1. Close the CMN Management Console.
2. Open the Windows Start menu.
3. Browse to the Quest Coexistence Manager for Notes program group.
4. Click the CMN Management Console shortcut normally.
5. Do not select Run as Administrator unless the task specifically requires elevated Windows permissions.

Use Run as Administrator only for actions such as:

1. Installing or upgrading CMN.
2. Changing Windows service settings.
3. Performing actions blocked by Windows permissions.
4. Completing tasks specifically requested by Quest Support or Product Management.

If the console also fails when launched normally, collect the following for further investigation:

1. Screenshot of the error.
2. Full error message text.
3. CMN component logs from the affected server.
4. Confirmation of whether the issue occurs with normal launch, elevated launch, or both.