A user installs a Toad application with a subscription license and attempts to open the product, but access is blocked and the user cannot proceed. Common observations include:
This situation can be confusing because the license assignment is correct, yet the application still requires additional authentication.
This behavior is expected for subscription‑licensed Toad products.
When using a subscription license model:
If the user does not authenticate using Sign In Online, the application cannot validate the subscription and access is denied. This is related to customer environment configuration, not a product defect.
To resolve the issue:
✅ No reinstallation is required
✅ No license reassignment is required if the seat is already assigned
✅ Access is granted immediately after successful online sign‑in
This article applies to all Toad applications that use the subscription licensing model, including (but not limited to):
The same Sign In Online requirement applies consistently across all Toad products that use the subscription license schema.
