Warning: Search Catalog snapshot failed (4382993)

Users experience the NetVault Database (NVDB) Backup Job completing with warnings rather than successfully. When reviewing the job logs, the following specific message is displayed:

Warning - Search Catalog snapshot failed

This issue occurs when the Catalog snapshot takes an excessively long time to complete. As a result, the operation exceeds its configured wait time, causing the process to time out, and the NVDB Backup Job to finish with warnings.

You can resolve this issue by increasing the maximum timeout value for the catalog snapshot.

1. From the left navigation pane, select Change Settings.
2. Click the Plugin Options icon🔌.
3. On the Plugin Options dialogue box, scroll down and locate the settings for the NetVault Database Backup.
4. Double the value for the Catalog Snapshot Timeout Minutes.
5. Press the [✔️Apply] button to save the changes.

If the Catalog Snapshot Timeout Minutes field is missing, complete the following steps to make it available:

1. When there are not jobs running, stop the NetVault Process Manager service.
2. On the NetVault server, navigate to the NetVault configuration directory.

Default location on Windows

C:\Program Files\Quest\NetVault\config

Default location in Linux

/usr/netvault/config/

3. Copy the nvdatabase.cfg file to an alternate location for safekeep.
4. Open the nvdatabase.cfg file on a text editor and add the following stanza.

[nvdatabase:catalog snapshot timeout minutes]
Tab Name = NetVault Database Backup
Type = Range
Value = 60
Range = 10, 1200
Width = 3
Label = Catalog Snapshot Timeout Minutes

5. Save the file.
6. Restart the NetVault Process Manager service.

Run the NVDB Backup Job to ensure that the issue is resolved.