Unable to access Foglight AI features due to license validation errors (4382951)

Users are unable to access or use Foglight AI features and encounter licensing related errors, such as:

• "License could not be validated against license portal, but was saved."
• "The Foglight AI feature is not enabled for your account. Contact your Foglight Cloud owner to activate it."

Cause 1

The license number entered in Foglight AI does not match the license listed in the License Portal.

Cause 2

The Foglight AI feature has not been enabled by the license owner.

Cause 3

The Foglight Management Server (FMS) is unable to communicate with the license server. The following error may be present in the FMS log:

ERROR   [http-exec-67] com.quest.foglight.ai.service.AiService - AiService::acquireProductLicense Failed to obtain entitlement from Portal.
org.apache.hc.client5.http.HttpHostConnectException: Connect to https://core-licensing-api-prod.ism.quest.com:443 failed: Connection timed out: getsockopt

Resolution 1

Verify the license number configured for Foglight AI matches the license listed in the License Portal:

1. Log in to the License Portal at https://licensing.toadworld.com/personal/overview
2. Locate the license number associated with the Foglight AI Subscription.
3. In the Foglight console, navigate to Administration and click Manage Foglight AI License.
4. Verify that the license number entered in Foglight matches the license number displayed in the License Portal.
5. If the license number is incorrect, update it and save the changes.

For more information refer to the Administering Foglight > Setting Foglight AI section of the Foglight or Foglight Cloud documentation.

Resolution 2

The Foglight AI feature must be enabled by the license owner:

1. Log in to the License Portal at https://licensing.toadworld.com/personal/overview
2. Navigate to License > Settings > Features.
3. Click Enable Feature to activate Foglight AI for the account.

For more information refer to the Administering Foglight > Setting Foglight AI section of the Foglight or Foglight Cloud documentation.

Resolution 3

For Foglight On-Premises environments, ensure the license server URL is reachable from the Foglight server.

For additional information on URLs and ports used by Foglight AI refer to section Frequently Asked Questions > Foglight AI FAQs of the Foglight documentation.