Toad Data Point Opens With No Saved Connections or Profiles Visible (4382581)

After starting Toad Data Point, the user reports that:

• No previously saved database connections are visible
• Only a single default profile is present
• Restarting the application does not restore connections
• Previously working configurations appear to be lost

Review of the user’s configuration files confirms that:

• The Connections.xml file contains no defined connections
• No additional historical Toad Data Point profiles are present
• The application itself launches normally, but without user data

This behavior is caused by loss or removal of the user’s local Quest profile configuration, not by a product defect.

Common root causes include:

• Use of Citrix or other virtualized environments configured to discard user application data on logout
• Endpoint or profile management policies that reset or replace:
  • AppData\Roaming\Quest Software
• Cleanup or re‑creation of the Windows user profile
• Lack of persistence for roaming or redirected profile folders

When this occurs, Toad Data Point recreates a new empty profile at launch, resulting in no visible connections.

Step 1: Verify the Quest Profile Directory

On the affected machine, confirm whether previous configuration data exists:

C:\Users\<WindowsUserID>\AppData\Roaming\Quest Software

Notes:

• Ensure Show hidden items is enabled in File Explorer
• If the folder contains only one profile or minimal data, the original profile has likely been removed or replaced

Step 2: Check the Connections.xml File

Locate the Connections file for the active Toad Data Point version (for example, 6.4):

...\Toad Data Point 6.x\Connections.xml

• If the file exists but contains no <Connection> entries, the connections are not recoverable from that profile
• This confirms the issue is data loss, not a display issue

Step 3: Identify Environmental Causes

Confirm whether the user is running Toad Data Point in:

• Citrix
• VDI
• Any environment where user profiles are reset at application close or logout

If so:

• Engage the Citrix / EUC / Desktop Engineering team
• Request review of profile persistence and roaming AppData behavior
• Quest Support cannot restore profiles deleted by environment policies

Step 4: Restore or Rebuild Connections

If the original profile cannot be recovered, use one of the following options:

• Import connections from a coworker
  • Use View → Connections → Import
• Recreate connections manually
• Restore from a backup of the Quest Software profile, if available

Quest Support can provide step‑by‑step guidance for importing connections if needed.

Additional Notes

• This issue is not caused by upgrading Toad Data Point
• Toad does not automatically delete user profiles
• Prevent recurrence by ensuring the Quest profile directory is excluded from cleanup scripts and profile resets