Connector Error: "Unable to find object type for AD search result" (4379412)

When running a Directory Connector configured to process specific object types (e.g., Resources, Mailin databases), the following error appears in the logs:

Unable to find object type for AD search result

This issue typically arises during the synchronization of mail-in database entries when the connector encounters an unexpected object type in Active Directory.

The connector is encountering an AD object that is classified as a Group (sometimes with a naming prefix).

However, the connector configuration is explicitly set not to process group objects — only resources are enabled in the SyncConfiguration block.

As a result, the connector fails to resolve the object type and defaults to provisioning a new contact instead, which may not be the desired behavior.

1. Identify the Object Type:
   Confirm that the object returned by the AD search is a Group and not a User or Resource. This can typically be seen by naming conventions or by querying AD directly.

2. Review Connector Configuration:
   Check the connector configuration file and verify the enabled object types. In this case, groups were intentionally excluded.

3. Customer Action Required:
   If group processing is not intended, the AD must be cleaned up by the customer to remove or reclassify objects that conflict with the connector’s scope.

4. Optional – Modify Configuration (if applicable):
   If the group objects should be processed, update the connector configuration to include groups by setting the relevant flags to true.

Additional Notes:

• This is a configuration-based issue and not a defect in the connector logic.

• No changes are required from Quest if group processing is not intended.

• The customer is responsible for ensuring the AD structure aligns with the connector’s configuration scope.