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Archive Manager Service Account Password Compromised
Description
Following a password reset, Archive Manager services and website pool fail authentication and stop functioning.
Cause
Configuration Console, service logons, and IIS pool identity still reference the old password.
Resolution
Open Archive Manager Configuration Console → Database → SQL Connection → update the connection string password → Save.
In the same console’s Accounts section, edit each service account (Archive Manager Service, Archive Manager ESM and Archive Manager Journal) with the new password → Save.
In IIS Manager → Application Pools → right-click Archive Manager pool → Advanced Settings → Identity → update to new credentials → Recycle.
In Services.msc, restart all Archive Manager services to confirm they start successfully.
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