Return
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Title
Archive Manager Service Account Password Compromised -
Description
Following a password reset, Archive Manager services and website pool fail authentication and stop functioning.
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Cause
Configuration Console, service logons, and IIS pool identity still reference the old password.
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Resolution
- Open Archive Manager Configuration Console → Database → SQL Connection → update the connection string password → Save.
- In the same console’s Accounts section, edit each service account (Archive Manager Service, Archive Manager ESM and Archive Manager Journal) with the new password → Save.
- In IIS Manager → Application Pools → right-click Archive Manager pool → Advanced Settings → Identity → update to new credentials → Recycle.
- In Services.msc, restart all Archive Manager services to confirm they start successfully.