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Title
Archive Manager Website Is Down -
Description
When navigating to the Archive Manager URL, the browser returns a “site cannot be reached” or HTTP 503/500 error. Both the application pool and site endpoint in IIS may be stopped or mis-configured
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Cause
- The Archive Manager IIS Application Pool identity password was changed but not updated.
- The service account lost “Log on as a service”.
- IIS site or pool was manually stopped or failed to start after a reboot. -
Resolution
1. RDP into the Archive Manager IIS host.
2. Open Internet Information Services (IIS) Manager
3. Under Application Pools, find ArchiveManagerAppPool and confirm its status is Started. If it’s stopped, right-click → Start.
4. Under Sites, select your Archive Manager site and ensure it is Started; if not, right-click → Start.
5. If the pool or site still won’t come up, open an elevated Command Prompt and run:
iisreset
6. Check the Windows Event Log - Application for errors like:
- The application-pool identity password doesn’t match the managed account.
- The service account lacks needed “Log on as a service” rights.
7. To update the password:
- In Application Pools, right-click ArchiveManagerAppPool → Advanced Settings → Identity → Set
- Enter the new service account credentials → OK → Recycle the pool.
8. Verify by browsing to the Archive Manager URL; you should see the login page load within seconds.