Created a new Service Desk queue on K1000 SMA and configured using Microsoft Office365 OAuth credentials for the queue inbound Emails. Emails are being send to K1000 SMA Service Desk queue for Tickets creation, but instead the Ticket Emails are found to be inside the Office365 Inbox and not being sent to the Service Desk queue.
Error Codes of "Unread Office 365 emails" should be observed and followed by removal of all Unread Emails inside the Office365 Inbox. Once all the Inbox Unread or Junk Emails have been cleared, Office365 will be able to send Emails for K1000 SMA to pull and place into the correct Service Desk Queue for Tickets to be created.
To verify on all the OAuth Office365 Emails are in proper order, go to Settings > Logs > KMailServices_Log , check the logs for a complete parsing cycle of Emails across the Office365 Inboxes with a beginning "Starting kmailservices" and ending "completed kmailservices" of the KMailServices.
2024-05-07.06:21:00+1000|INFO |kmailservices:37:(none) | Starting kmailservices |
2024-05-07.06:21:00+1000|INFO |kmailservices:40:(none) | Running kmailservices for organization Default|
2024-05-07.06:21:00+1000|INFO |kmailservices:49:(none) | Running kmailservices for Service Desk queue yourcompanyname Helpdesk|
2024-05-07.06:21:00+1000|INFO |KMailServices.class.php:70:connect | Calling connect() with protocol OFFICE365|
2024-05-07.06:21:00+1000|INFO |KMailServices.class.php:288:officeConnect| Calling officeConnect() |
2024-05-07.06:21:00+1000|INFO |KMailServices.class.php:292:officeConnect| Connecting to Office 365 inbox: helpdesk@yourcompanyname.com|
2024-05-07.06:21:00+1000|INFO |KMailServices.class.php:325:officeConnect| Unread Office 365 emails: 0|
2024-05-07.06:21:00+1000|INFO |kmailservices:49:(none) | Running kmailservices for service desk queue One|
2024-05-07.06:21:00+1000|INFO |kmailservices:49:(none) | Running kmailservices for service desk queue Two|
2024-05-07.06:21:00+1000|INFO |kmailservices:49:(none) | Running kmailservices for service desk queue Three|
2024-05-07.06:21:00+1000|INFO |kmailservices:49:(none) | Running kmailservices for service desk queue Four|
2024-05-07.06:21:00+1000|INFO |kmailservices:49:(none) | Running kmailservices for service desk queue Five|
2024-05-07.06:21:00+1000|INFO |KMailServices.class.php:70:connect | Calling connect() with protocol OFFICE365|
2024-05-07.06:21:00+1000|INFO |KMailServices.class.php:288:officeConnect| Calling officeConnect() |
2024-05-07.06:21:00+1000|INFO |KMailServices.class.php:292:officeConnect| Connecting to Office 365 inbox: queue5@yourcompanyname.com|
2024-05-07.06:21:01+1000|INFO |KMailServices.class.php:325:officeConnect| Unread Office 365 emails: 0 |
2024-05-07.06:21:01+1000|INFO |kmailservices:115:(none) | completed kmailservices |
