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Error when trying to backup a shared folder with reparse point
Description
When trying to execute a backup from Security Explorer you receive the following error message: The folder you are about to open is a reparse point (or junction point).
Cause
Security Explorer is not able to backups a reparse point (or junction point).
Resolution
The specific path to the folder that is going to be back up should be used, and not a pointer or reparse point (shortcut to folder).
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Security Explorer
9.9.2, 9.9.1, 9.9
Topic(s):
Troubleshooting
Article History:
Created on: 3/20/2024 Last Update on: 4/30/2026
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