DSP : Information Needed for Directory Sync Pro to AD Issue Investigation (4374875)

When a customer faces synchronization issues with objects between the source and target environments in Directory Sync Pro for Active Directory. What information is required for troubleshooting ?

When a customer faces synchronization issues with objects between the source and target environments in Directory Sync Pro for Active Directory, the following information is required for troubleshooting:

1. Number of objects impacted (ie. Single User/Group, Multiple User/Group, All Users or All Groups)

2. Export of the DirSync Profile Setting:

3. An export of the Sync/Sync Report Log (set to High):

4. List and/or Screen print of the Users and/or Groups that encounter the Sync issue:

5. The agent log which located at C:\Program Files (X86)\Binary Tree\ADPro Agent\