Error "The Server request timed out" when making changes in Desktop Authority Manager console (4354887)

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Error "The Server request timed out" when making changes in Desktop Authority Manager console
Description

When making changes to any profiles or elements in the Desktop Authority Manager console, the error "The server request timed out" displays after attempting to save changes.
Cause

The Server manager is timing out before updating information from the SQL database.
Resolution
Open the Desktop Authority Setup Tool on the DA Server.
- Select the "Application Settings" tab
- Increase the Number of threads (default is 10 threads) to 20-30 threads
- Increase Server Cache Update Time (default is 20 seconds) to 60-90 seconds.
Go to "Service Management" tab and restart the Desktop Authority Manager Service and the Operations Master Service.

Log off from DA Manager console and test.

If you are still having issues, contact Technical Support for assistance.

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