Q: Can the old license be used with QCS 3.x?
A: QCS 3.x is a completely new build of the product and requires a new license. Please see this note:
https://support.quest.com/SUPPORT/index?page=displayNotification&id=02486504bc011b72ee90e9007c18
You can send an e-mail to license@quest.com, attach your old license and request a new license for QCS 3.0.
Please don't begin with the upgrade procedure before you received a license.
After you receive the license open the new license file (.asc) with Notepad and verify product says it is for 3.x.
Q: Can I upgrade my HQ today and upgrade another Branch next week?
A: Upgrade needs to be done on absolutely all involved instances (HQ and all Branches) simultaneously; it will not work if one instance is running 2.x and another one 3.x.
Q: How long will it take?
A: Automatic upgrade might take very long time due to uniqueness of design, the entire upgrade package needs to be distributed via small packages (encrypted e-mail messages) and recipients will need time to decrypt and uncompress upon receive. Please plan enough time, it might take up to 1-2 days and requires a reboot, only then will the GUI reflect the updated version.
Q: I started the upgrade but don't see anything yet.
A: HQ will be upgraded as the last one and only after the branch was updated and rebooted, this is outlined in documentation. A reboot of HQ is required, too.
Q: Will I lose any data? Will there be any downtime?
A: During upgrade there is no data loss and no outages.
Q: What can I expect, what is the common problem when upgrading?
A: Often when you start the upgrade and you run the "Test" for the
After you download the software package for QCS 3.0 it will come with documentation which describes the Upgrading procedure in details, the document is called "CollaborationServices_3 0_InstallGuide_062308.pdf".
