Go to Help menu, then click on Support bundle submenu, and then click on Bundle button. The default location for the support bundle is: C:\Documents and Settings\<user_name>\My Documents\My Benchmark Factory\BMFSupportBundle.zip
Alternatively you can get the following logs for troubleshooting:
Destination of Error Logfiles:
(C:\Program Files\Quest Software\Benchmark Factory\Error Logs)
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and
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Result Log file:
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(C:\Program Files\Quest Software\Benchmark Factory\Result Logs)