When trying to install Recovery Manager for Exchange the following error is received in a dialog box:
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738.
VBScript is not registered on the machine where Recovery Manager is being installed.
RESOLUTION 1
1. Select Start Menu | All Programs | Accessories
2. Right click on Command Prompt and select Run as administrator
3. Copy and run below command:
regsvr32 vbscript.dll
If above solution does not work, use RESOLUTION 2 below.
RESOLUTION 2
1. Ensure a full backup of the registry is taken before proceeding to the next steps.
2. Select Start Menu | All Programs | Accessories
3. Right click on Command Prompt and select Run as administrator
4. If using 32-bit version of Windows,copy and run the following:
reg delete "HKCU\SOFTWARE \Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f
c:\windows\system32\regsvr32 vbscript.dll
If using 64-bit version of Windows, copy and run the following:
reg delete "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f
c:\windows\syswow64\regsvr32 vbscript.dll
