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Title
Unable to acquire GCS Application Data Manager -
Description
Spotlight on SQL Server 7.6.1.4823
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Message:
An unexpected problem has occurred
It is recommended that you send a support bundle to Quest Software. Click "Show details..." for more information about the problem.
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Details:
Message:
Unable to acquire GCS Application Data ManagerSource:
1FA6AEFA (Trending.00269EFA) 7.6.1.4823Call stack:
1FA6AEFA (Trending.00269EFA) 7.6.1.4823
1FA9D418 (Trending.0029C418) 7.6.1.4823
1FA9D509 (Trending.0029C509) 7.6.1.4823
1FA9DA30 (Trending.0029CA30) 7.6.1.4823
1F8B548B (Trending.000B448B) 7.6.1.4823
1F8B50D3 (Trending.000B40D3) 7.6.1.4823
1FA9D11B (Trending.0029C11B) 7.6.1.4823
1FA9F898 (Trending.0029E898) 7.6.1.4823
1FA91003 (Trending.00290003) 7.6.1.4823
007D085C (Spotlight.003CF85C) 7.6.1.4823
007D0DE3 (Spotlight.003CFDE3) 7.6.1.4823
007D236C (Spotlight.003D136C) 7.6.1.4823
007F4422 (Spotlight.003F3422) 7.6.1.4823
007F4046 (Spotlight.003F3046) 7.6.1.4823
004382AE (Spotlight.000372AE) 7.6.1.4823
7E418734 (USER32.00007734) 5.1.2600.5512
7E418816 (USER32.00007816) 5.1.2600.5512
7E4189CD (USER32.000079CD) 5.1.2600.5512
7E418A10 (USER32.00007A10) 5.1.2600.5512
004B795A (Spotlight.000B695A) 7.6.1.4823 -
Resolution
One of the reasons for that error when is when the owner of Quest Diagnostic service on Diagnostic Server machine is not in the administrators group.
You can go to services, right click on Quest Diagnostic Server service , select logon tab and type the user name and password. Then restart that service.It is required for the Spotlight user from client machine to be a member of the Quest Diagnostic Administrator group on DiagosticServer-machine.
This group is used for providing access to connections stored on Diagnostic Server.
You should add your Spotlight-user into the list of Quest Diagnostic Administrators on DiagonstServer machine.To check if Spotlight-user has proper rights to connect to DS, on DS-machine run theC:\Program Files\Quest Software\Diagnostic Server\Agent\bin\GroupTest.exe utility with the following parameter in the command prompt:GroupTest.exe domain\username > GroupTest.txtwhere domain\username - credentials which customer uses to run Spotlight.It might show wether authentication mechanism works fine for this user or not. Here is an exmple of successfull output from default location on C drive:
H:\>C:C:\Program Files\Quest Software\Spotlight on SQL Server\Diagnostic Server\Agent\
bin>grouptest.exe questprod\tommacko======================================================================checking group "Quest Diagnostic Administrators" for domain "questprod" user "tommacko"
- checking user: "questprod\tommacko" - ** matched ***** questprod\tommacko is an administrator ***======================================================================C:\Program Files\Quest Software\Spotlight on SQL Server\Diagnostic Server\Agent\
bin>