Return
-
Title
Firewall issue between Diagnostic Server (DS machine) and Spotlight client's PC -
Description
Firewall issue between Diagnostic Server (DS machine) and Spotlight client's PC. The symptoms might be displayed as permissions, connection or access issue. -
Resolution
Firewall issue can be solved by manually or by using attached scripts.In the attached zip file (firewall_rules.zip) you will find two batch scripts,add_ds_firewall_rule.cmdadd_client_firewall_rule.cmdThe first one needs to be applied on the Diagnostic Server machine (elevated permissions), it will enable the following inbound ports:3843, 40403And the following outbound ports80, 443, 40403For the specific SpotlightDiagnosticServer.exe service executable.The supported profile is domain (as we only support domain environments)The second one needs to be applied on every client machine (also elevated permissions), and will enable the following outbound ports for the latest installed Spotlight client executable:80,443,3843,40403We’ve tested this on a system with the preferred firewall configuration enabled (i.e. the Microsoft default) -
Attachments