How To Determine What Agent Versions Are In Your Appliance Environment (4334551)

How to determine what versions of the KACE Agent (and the number of Clients running those agent(s)) are deployed in the appliance environment.

Scenario

In some situations, there is a need to know what version(s) of the agent that have inventoried into the KACE appliance. This can help determine, which Clients need to update, which Clients have updated, what agent versions are installed, or the tabulated numbers of all agent(s) in the appliance inventory.

To locate this information there are two ways it can be achieved, via an INVENTORY view or as a REPORT. Here are the ways this can be performed:

INVENTORY VIEW

First, log into the appliance with Administrative privilege’s and then proceed to the INVENTORY-SOFTWARE page view.

Go to: INVENTORY--> SOFTWARE--> go to the "Search" field [at top right] place in the field KACE AGENT and then click Enter.

The page will now display the results of the "Search" and provide a list of agent versions inventoried into the appliance.

Additionally, if it is needed to see specific Clients with the respective version they have installed, this can be located by [clicking] the hyper-links of the name of the KACE Agent and this will produce a listing of those clients with that corresponding agent version.

REPORT VIEW

First, log into the appliance with a profile/permissions that allow you to create a REPORT (i.e. Administrator).

Go to: REPORTING--> CHOOSE ACTION--> NEW (Wizard) [click on the New-Wizard]   This will open a new page and it will need you to complete the required fields for the information.

Step 1 of 5 TITLE AND TOPIC
 - Title (MUST be filled in) Choose a title that fits best for your needs  (Example: KACE Agent Versions In Inventory)
 - Catagory = SOFTWARE (this can be left blank as well) 
 - Topic = SOFTWARE (Required field and selection to detect the agent versions)
 - [click] NEXT

Step 2 of 5 FIELDS TO DISPLAY
 - Expand [click] on the parent field SOFTWARE INFO
 - choose these three items: DEVICES, DISPLAY NAME, DISPLAY VERSION (If you would like more information you can add/subtract the choices now or later if you need to modify it, but the three provided will get you the essential information for the needs of this example)
 - [click] NEXT

Step 3 of 5 COLUMN ORDER
 - arrange the order of your fields to suit your displayed needs or keep them as they are
 - [click] NEXT

Step 4 of 5 SORT & BREAKS
 - sort or filter the fields to suit your displayed needs or keep them as they are
 - [click] NEXT

Step 5 of 5 FILTERS For Version 6.3
 - [click] on SPECIFY RULES TO FILTER THE RECORDS and this will expand choices for fields below it
 - under the left (drop down) FIELD NAME, choose Catagory--> DISPLAY NAME
 - under the OPERATOR, choose CONTAINS
 - under the VALUE, type/insert the words  "KACE Agent" (without quotation marks), so it will search for these words in the software title
 - [click] SAVE on the right side of the field (remember this step so you do not lose your work)
 - now [click] SAVE at the bottom of the page to save all of the Report work you have completed

Step 5 of 5 FILTERS For Version 6.4
 - [click] on SPECIFY RULES TO FILTER THE RECORDS and this will expand choices for fields below it
 - Match all of the following is now an editable field.  This can be changed to Match any of the following.
 - under the left (drop down) FIELD NAME, choose Catagory--> DISPLAY NAME.
 - under the OPERATOR, choose CONTAINS
 - under the VALUE, type/insert the words  "KACE Agent" (without quotation marks), so it will search for these words in the software title
 - [click] SAVE on the right side of the field (remember this step so you do not lose your work)
 - now [click] FINISH at the bottom of the page to save all of the Report work you have completed

  *NOTE* When the report is run, the DEVICES results listed will be shown for each version of the agent that is inventoried in the appliance. This may make for a long listing depending on how many Clients you have inventoried. Simply scroll up and down the page to see the names of the clients in HTML, PDF, TXT, etc. It may be considered a better option to use the CSV format so that it can be sorted and counted easier.