Service cannot be created when Foglight Agent Manager or Foglight Management Server is installed (4331568)

After installing Foglight Agent Manager (FglAM) or the Foglight Management Server (FMS) on Windows 2008 or Windows 2012, the installation program does not install a Windows service. In the respective logs one of the following error occurs:

C:\Quest_Software\Foglight_Agent_Manager\bin>fglam.exe -i
2009-03-25 13:13:00.000 FATAL [native] Could not open service control manager to install service. OpenSCManager() failed. Error: Access is denied.
2009-03-25 13:13:00.000 INFO [native] Storing 1 cached startup log messages in C:\Quest_Software\Foglight_Agent_Manager\state\default\logs\failed-startup-200
9-03-25T13-13-00.log

or

2011-12-06 07:36:06.833 ERROR [Startup Thread] Launcher\src\windows\service - Could not open the service control manager to determine the command line used to launch the service. Error: Access is denied.
2011-12-06 07:36:06.833 ERROR [Startup Thread] com.quest.glue.core.Glue - An unexpected error occurred which may cause undesired behavior. You may want to contact Quest Software customer support if you see this error again: An unhandled exception got thrown while applying configuration changes. All exceptions should be handled by the individual steps and reported correctly.
2011-12-06 07:36:06.833 ERROR [Startup Thread] com.quest.glue.core.config.SummaryItem - Error: An unexpected error was detected that prevents the FglAM installer from continuing. Please contact technical support.

In Windows 2008 or Windows 212 the built in Windows Administrator account has the right to create a service. In this case, the user that is being used is not allowed to create a service, even though it is in the Administrator group. Ensure the built-in Administrator account is being used.

WORKAROUND 1

Using the built-in Administrator account or open a Command window using RunAsAdministrator option and navigate to <bin> folder under either FMS or FglAM Installation directory. Then execute below commands:

- For FglAM, use: fglam.exe -i

- For FMS, use: fms.exe -i

WORKAROUND 2

Right-click on the FglAM or FMS installer and select "Run as administrator" option.