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Title
Why is my program not listed under Installed Programs for my system on the K1000/KSMA? -
Description
After installing a program or update like Internet Explorer 11 to a system the program shows up under Program and Feature on a system, but not under Installed Programs for a system listed on the K1000/KSMA (Inventory | Devices )
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Cause
The K1000/KSMA searches the following registry location on a Windows system to determine what software to listed under the Installed Programs section (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall).
In the case of programs like Internet Explorer 11, no entry exists in the above location so the program is not listed in the Installed Programs section.
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Resolution
In addition to the Installed Program section, the K1000/KSMA searches for software to list in the Discovered Software section. The Discovered Software section is based on the file names and version of the file on the system. (Device | <Click on a System> | Under the SOFTWARE section | Discovered Software)
In the case of Internet Explorer 11 that file would be IEXPLORE.EXE with the version of 11.00.9600.16428. The Discovered Software section together with the Installed Programs section provides a more complete listed of the software install of a system.